DX11 Crash Issue

[XBlackCrow.6427]

Launcher doesnt open/start with the new DX11 update. How to fix it? I cant play the game.

Edited September 21, 2021 by XBlackCrow.6427

[NapOnTour.1957]

I can't launch the game as well. It downloaded the update but never got to the login. It just pops up and closes immediately. Is this the same for you? I also killed my install folder and I wanted to try to install GW2 new, but I am having the exact same issue with the installer. I just see the 0kb download window and then it terminates the process without any errors or notifications.

 

-repair or -windowed option did nothing for me. process just gets terminated. I had the latest nvidia driver installed as well, but rolled back to also eliminate this cause

Edited September 21, 2021 by NapOnTour.1957

[Vile Vials.6543]

Yep, i had same problem. No add-ons installed or anything. Launcher opens, stays at 0MB/sec and closes immediately. Tried all the command line prompts and nothing worked. Ended up uninstalling and deleting whole game. Re-installing now to see if this fixes it for some reason. I also have my game installed on a SSD and not the regular c/drive. Dont know if that matters but figured I would add that.

[toxxa.7482]

It is most likely not your system but your account, if you made sure the client is left completely vanilla without addons and all that. My main account crashes, but secondary ones don't. If you want to check, create a new F2P account. If that runs with Dx11, you know it is the account.

[NapOnTour.1957]

ok same thing then, only that you get the chance to reinstall...

[NapOnTour.1957]

Just now, Fenda.1398 said:

It is most likely not your system but your account, if you made sure the client is left completely vanilla without addons and all that. My main account crashes, but secondary ones don't. If you want to check, create a new F2P account. If that runs with Dx11, you know it is the account.

 I am not even getting to any login, so it's hard to believe that it's the account. The installer isn't even working anymore for me

[NapOnTour.1957]

ok I am dumbfolded. I closed every open program: antivirus, vpn simply everything that was running in the task bar in the background and it did nothing... BUT if I kittening rename the installer from "GW2Setup-x64.exe" blabla to simply "GW2.exe" it kittening opens and downloads

[JanSaedal.8134]

i can login, but game shut down when i select a character  to use. happened after update today

[Kenji.2814]

36 minutes ago, NapOnTour.1957 said:

I can't launch the game as well. It downloaded the update but never got to the login. It just pops up and closes immediately. Is this the same for you? I also killed my install folder and I wanted to try to install GW2 new, but I am having the exact same issue with the installer. I just see the 0kb download window and then it terminates the process without any errors or notifications.

 

-repair or -windowed option did nothing for me. process just gets terminated. I had the latest nvidia driver installed as well, but rolled back to also eliminate this cause

 

Same issue, 
Now Uninstalled the game and when I tried to Re-Install the launcher just opens downloads a bit then closes. 
However the second time I Opened the Launcher no downloading just opens stays open for a couple of seconds then closes. 

Frustrating as all hell !

[toxxa.7482]

1 hour ago, NapOnTour.1957 said:

 I am not even getting to any login, so it's hard to believe that it's the account. The installer isn't even working anymore for me

Ah, so you don't even get to the character select screen - yeah that is not the account. I was assuming this is about the crash after logging in, my bad.

[Fire Attunement.9835]

We have found the source of this crash issue. This crash will affect you if you have the DX11 beta enabled, have more than 30 character slots, and are in windowed fullscreen. We are working on a fix, but in the meantime you can avoid the issue by adding -dx9 as a command-line argument following the instructions here: https://wiki.guildwars2.com/wiki/Command_line_arguments

We're sorry this is affecting some of you and we're working to get it fixed as soon as possible! 

Update: If you do not meet the circumstances I outlined above and you are still crashing while the DX11 beta is enabled, please disable any UI overlays from third party programs, including things like Discord. As always, please be aware that the game may not launch or work properly after we release a new build if you use a third-party program (independent of the DX11 beta), due to possible incompatibilities.

[Relifed.1475]

Thanks for the update on this! I've tried putting the game in fullscreen mode together with dx11 but I'm still crashing, so I'm not sure it's actually related? That or I'm having a seperate issue. For reference, I have 44 slots right now, 42 characters (and 2/3 beta characters atm)

[Hinagiku.2156]

I have neither 30 character slots nor the DX11 enabled and yet the game crashed twice in the past hour at the worst moments.

[Zarri.1603]

In this case, you have more tubble than that.

i dont have 30 characters, i dont have dx11 active and 2 times, the game crash at WvW fights (both times at the same posistion, green keep at ebg).

about 50% of the TS (25Persons) crash too, without dx11 and more than 30 charakters.

Edited September 21, 2021 by Senseinova.3541

[Relifed.1475]

Just now, Hinagiku.2156 said:

I have neither 30 character slots nor the DX11 enabled and yet the game crashed twice in the past hour at the worst moments.

This is not the crash this thread seems to be about. It seems to be about the crash that happens when you boot up the game. If you have other crashes you might want to try updating your drivers, I've heard that seemed to fix it for some people.

[Chips.7968]

Do not have 30 character slots, do have DX11 enabled and fullscreen windowed mode. Had 3 freezing crashes, each time in minutes of being in game. All while in combat (in Alpine Borderland of wvw)

Edited September 21, 2021 by Chips.7968

[Aradia.9370]

Thanks for the info Anet, have the max characters, have been updating my comp, so will just rest now and wait for the update's update lol.

 

thanks, can't wait to try it all out.

got my new ele created then thought, ooh i'll turn on dx11 and restart. never got back in lol

[kerci.9620]

unfortunately the -dx9 fix doesn´t work for me. I still can´t enter the game with a character. 

[Thomanson.4765]

Also crashing on main with >30 character slots.   Already 20 steps deep into troubleshooting and waiting on the reinstall, but hopeful for fix.

[Skynet.7201]

Editing to say I was in full screen, did not add the argument. Waiting to see how this current attempt goes.

Do not have 30 characters, disabled dx11, still crashing. 😞

Edited September 21, 2021 by Skynet.7201
update

[Fire Attunement.9835]

Those of you who are crashing without the circumstances I listed above, thank you for letting me know. I'm passing the information on!

[Ethuil.9426]

70 Character slots here. Can confirm I was using windowed mode (not windowed fullscreen, just windowed) and enabling dx11 caused bgfx::isValid(m_handle) crash.  

  

Swapping the game into full on fullscreen and enabling dx11 again solved the issue, so while playing fullscreen is not ideal, it did stop this crash for me.

[Tylendyl.6371]

Updated with patch now game crashes at launch.  Can confirm windowed fullscreen. No dx11 or 30 characters.  Never got to login or character select.  Tried all of the fixes out there.  Can't even get a full reinstall to work.  Wont launch the .exe file now.

[vandrefalk.6823]

Less than 30 characters here, I am running dx11 and windowed fullscreen. Game keeps crashing, sometimes with error dialog and reporting some crash in bgfx (that I click "send to Anet" on) but now I just had a crash where game window freezes... I was doing a Story in Jahai Bluffs episode ("Legacy"). Don't worry about lost progress, I'm expecting crashes tonight when on dx11 beta, just wanting to let you know.

[Vlarggus.1539]

Less than 30 chars, dx 11 windowed full screen. Game UI disappears constantly.