DX11 Crash Issue

[MorpheusDV.8592]

I've had a few crashes, mainly on Pinata and other world bosses like LLA.

The one thing that really triggers me is sometimes while running DX11, the game will suddenly dip down and lock itself between 29-31 FPS for a few seconds, then adjust itself back to 60 eventually. Seems to happen more and more I play the game. Anyone else encounter that?

DX11 is okay-ish but I'll go back to using DX9_12 for now. More stable FPS and zero crashes.

[Piotrbov.6173]

I've got two crashes in Ranked PvP Match in Eternal Coliseum. And to add because of that I got dishonored ;(

To add, yesterday, when I was using Monitor with 1366x768 resolution I didn't had any crashes, but today, when using 1920x1080 resolution monitor I got crashes very often.

PS. I'm using Windowed Fullscreen mode.

Edited September 25, 2021 by Piotrbov.6173

[Azzizz.2518]

I noticed frequent hanging when I play on Windowed full-screen mode

It can happen in PVP, Mistlock or PVE maps

I am on Windows 10, Ryzen 3, Nvidia 1660Ti

It also happens when I play in Fullscreen mode

Edited September 25, 2021 by Azzizz.2518

[medivh.4725]

System:
NVIDIA GeForce GTX 1660 SUPER and Latest Nvidia drivers. Ryzen 5 5600X 6-Core Processor. 

Settings:
8 character, 2560x1440 fullscreen, no add-ons no overlays. Discord not turned on.

Situation:
Game freeze within 15 minutes with audible music in play. Usually in battle and I have to force close. Can't see or send in report. 

Update:
Got latest Directx from microsoft then restarted comp. Casual moving around, fighting with bots in PVP lobby with Beta toons seem fine. Go to PVE with main toons and game hangs within minutes

Edited September 25, 2021 by medivh.4725

[xlion.3065]

For what it's worth .... It looks like I can play a little longer with DX11 enabled after a fresh system restart, but it will ultimately end in the game freezing with audio still running in the background (as mentioned by a lot of people in this thread).

It's also remarkable that with DX11 enabled the game not only runs a lot smoother but it also uses significantly less CPU.  Roughly 25% less on my system.

Edited September 25, 2021 by xlion.3065

[aspirine.6852]

So far the only crashed I still get is unfortunatelly during really heavy/busy metas.. Sometimes I can get back in the same map, sometimes not..  3 crashes during Tequatl alone in one fight.. 

[uberlurker.6485]

Hi, hey fwiw, I had a lot a freezes too, so I tried a bit of troubleshooting.

I wasn't successful with drivers settings, so I tried some steps in GW2 Graphics Options :

Between each steps I played some world boss, important events, gathering, daily stuff.

1 - Best Performance + Full Screen 6880 x 2880 (nvidia DSR)

2 - Character Model Limit to Highest
3 - Ambient Occlusion + Best Texture Filtering + Depth Blur + High-Res Textures
4 - Shadows to Ultra
5 - Reflection to All
6 - Textures to High
7 - Animation to High
8 - Environment to High
9 - LOD Distance to High

10 - Shaders to Medium  =>>>>> Freeze

 

Might be something, might be not.

[CollectorNL.7934]

getting the following error code once in a while:

19:26:34Z Model '0x1aed58': LightningSetActionPoints: source action point 'obstacle' not found
19:27:15Z Model '0x1aed58': LightningSetActionPoints: source action point 'obstacle' not found
19:27:43Z Couldn't find projectile effect for skill 'y7FnF.NUlM9'
19:27:50Z Model '0x15b903': LightningSetActionPoints: destination action point 'root' not found on model '0x00ecb8'
19:28:00Z Model '0x15b903': LightningSetActionPoints: destination action point 'root' not found on model '0x00ecb8'
19:28:17Z Model '0x1aed58': LightningSetActionPoints: destination action point 'root' not found on model '0x12bd3a'
19:28:17Z Model '0x1aed58': LightningSetActionPoints: source action point 'obstacle' not found
19:28:32Z Model '0x1aed58': LightningSetActionPoints: destination action point 'root' not found on model '0x12bd3a'
19:28:32Z Model '0x1aed58': LightningSetActionPoints: source action point 'obstacle' not found
19:28:48Z Model '0x1aed58': LightningSetActionPoints: source action point 'obstacle' not found
19:28:54Z Couldn't find projectile effect for skill 'ViarU.pGPgw'
19:28:58Z Model '0x1aed58': LightningSetActionPoints: source action point 'obstacle' not found
19:29:20Z Model '0x1aed58': LightningSetActionPoints: source action point 'obstacle' not found
Crashed at 19:30:29Z
9:55:51Z Texture '0x03539b' dimensions too small
19:55:51Z Loading '0x03539b' texture failed
19:55:53Z Couldn't find projectile effect for skill 'ViarU.pGPgw'
19:55:55Z Couldn't find projectile effect for skill 'ViarU.FNVfN'
19:56:09Z Couldn't find projectile effect for skill 'ViarU.pGPgw'
19:56:21Z Model '0x1aed58': LightningSetActionPoints: source action point 'obstacle' not found
19:56:31Z Model '0x1aed58': LightningSetActionPoints: source action point 'obstacle' not found
19:56:31Z Couldn't find projectile effect for skill 'ViarU.FNVfN'
19:56:58Z Model '0x1aed58': LightningSetActionPoints: source action point 'obstacle' not found
19:57:00Z Invalid streak bounds (world space=true)
19:57:03Z End coordinate of emitter scan request is NaN or Inf.
19:57:03Z End coordinate of emitter scan request is NaN or Inf.
19:57:09Z Couldn't find projectile effect for skill 'ozBOH.8+KHW'
19:57:11Z Texture missing mip chain: 0x00e689
19:57:14Z Couldn't find projectile effect for skill 'ViarU.pGPgw'
Crashed at 19:57:26Z
Crashed at 19:30:29Z

Above is when running directX,  without directX and running it full screen mode with all high i'm getting no issues
 

Edited September 25, 2021 by CollectorNL.7934

[RaZee.3762]

Quick bug report - The story mission "Hidden Aracana" is almost entirely bugged on DX11, seeing through the ground/speech bubbles being empty, minimap and other UI elements fading randomly and curiosly mostly when looking at the story characters/speech bubbles.

Otherwise I'm very happy so far with DX11, but I noticed the first like 2 seconds after each loadscreen the the fps is a bit low and then starts to increase dramatically, but that may be just normal (like 50 --> 100+ FPS)

[LukaBre.8621]

Been working completely fine until earlier today (about 4-5 hrs ago). Ever since then the game freezes whenever I try using a skill anywhere. Sound can still be heard as everything's working properly. No addons.

[VictorLeal.4102]

Everyday, the same crash on World Bosses..

*--> Crash <--*
Assertion: vertexCount == dynasetIb.vertexCountUsed 
File: D:\Perforce\Live\NAEU\v2\Code\Arena\Engine\Gr\Bgfx\BgfxBuffer.cpp(1443)
App: Gw2-64.exe 
Pid: 4956
BaseAddr: 00007FF640D40000
ProgramId: 101
Build: 120060
When: 2021-09-24T02:21:37Z 2021-09-23T23:21:37-03:00
Uptime:   0 days  3:37:32
Flags: 0
DumpFile: Crash.dmp

 

*--> Error Logs <--*
: Permutation 'stoweda' not found, auto selecting permutation
02:20:43Z Couldn't find projectile effect for skill 'soUQE.mxnTo'
02:20:43Z Model '0x226e23': Permutation 'stoweda' not found, auto selecting permutation
02:20:45Z Texture missing mip chain: 0x00d956
02:20:45Z Texture missing mip chain: 0x00d95a
02:20:45Z Texture missing mip chain: 0x00d95c
02:20:46Z Couldn't find projectile effect for skill 'ViarU.pGPgw'
02:20:46Z Texture missing mip chain: 0x193de0
02:20:46Z Texture missing mip chain: 0x193de1
02:20:46Z Texture missing mip chain: 0x193de2
02:20:54Z Couldn't find projectile effect for skill 'xYDfZ.f0qXr'
02:20:57Z Couldn't find projectile effect for skill 'soUQE.mxnTo'
02:20:57Z End coordinate of emitter scan request is NaN or Inf.
02:20:57Z End coordinate of emitter scan request is NaN or Inf.
02:20:57Z End coordinate of emitter scan request is NaN or Inf.
02:21:04Z End coordinate of emitter scan request is NaN or Inf.
02:21:04Z End coordinate of emitter scan request is NaN or Inf.
02:21:04Z End coordinate of emitter scan request is NaN or Inf.
02:21:09Z End coordinate of emitter scan request is NaN or Inf.
02:21:09Z End coordinate of emitter scan request is NaN or Inf.
02:21:09Z End coordinate of emitter scan request is NaN or Inf.
02:21:09Z End coordinate of emitter scan request is NaN or Inf.
02:21:09Z End coordinate of emitter scan request is NaN or Inf.
02:21:09Z End coordinate of emitter scan request is NaN or Inf.
02:21:10Z Couldn't find projectile effect for skill 'zG5gw.8WKlD'
02:21:11Z Couldn't find projectile effect for skill 'soUQE.mxnTo'
02:21:11Z Texture '0x03539b' dimensions too small
02:21:11Z Loading '0x03539b' texture failed
02:21:16Z Couldn't find projectile effect for skill 'ViarU.pGPgw'
02:21:22Z Couldn't find projectile effect for skill 'zG5gw.8WKlD'
02:21:24Z Couldn't find projectile effect for skill 'xYDfZ.f0qXr'
02:21:26Z Couldn't find projectile effect for skill 'soUQE.mxnTo'
02:21:34Z Couldn't find projectile effect for skill 'zG5gw.8WKlD'
Crashed at 02:21:37Z
 

Edited September 25, 2021 by VictorLeal.4102
More info

[Sobx.1758]

On 9/25/2021 at 11:29 AM, MorpheusDV.8592 said:

I've had a few crashes, mainly on Pinata

Also consistently crashing at ~50% hp pinata, even with addons removed.

 

Edited September 26, 2021 by Sobx.1758

[Hylgeriak.8250]

While in EotN, my game freezes moments after loading into the map. On any other map I can mostly play without issues (I didn't have any visual glitches for example), but have infrequent freezes (could be hours in between). Thing is: when the game just freezes and doesn't crash, it doesn't generate any crash reports. How do I report this issue to Anet?

[apache.1958]

DX11 working great in most zones except for Shiverpeak areas.  With screen set to windows, my screen will freeze upon performing one or two actions in a zone, like mining a node or mounting/dismounting (Frostforge Sound and Lake Doric - DRM).  The same just happened with Fullscreen, but I lasted a good 10 minutes in the area before it crashed.

Haven't had crashes in other areas, including WvW which I can play for over hours with DX11 beta, but these PVE areas consistently crash for me with DX11 beta enabled.

[Hell Nirvana.9045]

23 hours ago, uberlurker.6485 said:

Hi, hey fwiw, I had a lot a freezes too, so I tried a bit of troubleshooting.

I wasn't successful with drivers settings, so I tried some steps in GW2 Graphics Options :

Between each steps I played some world boss, important events, gathering, daily stuff.

1 - Best Performance + Full Screen 6880 x 2880 (nvidia DSR)

2 - Character Model Limit to Highest
3 - Ambient Occlusion + Best Texture Filtering + Depth Blur + High-Res Textures
4 - Shadows to Ultra
5 - Reflection to All
6 - Textures to High
7 - Animation to High
8 - Environment to High
9 - LOD Distance to High

10 - Shaders to Medium  =>>>>> Freeze

 

Might be something, might be not.

Medium shader freezing might be a thing. I've had zero freezes today and yesterday night with High setting.

I just tried switching to Medium, and had immediate freeze.

 

So not only Medium shaders have visual issues in DirectX 9 and 11 (Cairn raid boss model being messy, darkened gold shine in Tarir and Gilded Hollow), they also cause instability in the latter.

Edited September 26, 2021 by Hell Nirvana.9045

[Lorin.9564]

The game freezes after a few minutes without any significant action on my part, for example while waiting for Pinata or Tarir Meta. 

 

My PC: i5-6600k with 4.1 Ghz all-core, GTX960 4GB, Windows 10 professional 21H1. Internet connection: Download 58.96 Mbps Upload 12.66 Mbps. M.2 Storage and Corsair DIMM 32 GB DDR4-3200 Kit.

 

No problems with DX-9.

 

NVIDIA Log:

NVIDIA Systeminformationen-Bericht erstellt am: 09/26/2021 21:55:47
Name des Systems: HOLGER-PC

[Anzeige]
Betriebssystem:    Windows 10 Pro, 64-bit
DirectX-Version:    12.0 
GPU-Prozessor:        NVIDIA GeForce GTX 960
Treiberversion:        472.12
Treibertyp:        DCH
Direct3D-Funktionsebene:    12_1
CUDA-Kerne:        1024 
Kerntakt:        1215 MHz 
Speicher-Datenrate:    7.01 Gbps
Speicherschnittstelle:    128-Bit 
Speicherbandbreite:    112.16 GB/s
Gesamter verfügbarer Grafikspeicher:    20460 MB
Dedizierter Videospeicher:    4096 MB GDDR5
System-Videospeicher:    0 MB
Freigegebener Systemspeicher:    16364 MB
Video-BIOS-Version:    84.06.14.00.F3
IRQ:            Not used
Bus:            PCI Express x4 Gen3
Geräte-ID:        10DE 1401 32021462
Teilenummer:        G301 0000

[Komponenten]

nvui.dll        8.17.14.7212        NVIDIA User Experience Driver Component
nvxdplcy.dll        8.17.14.7212        NVIDIA User Experience Driver Component
nvxdbat.dll        8.17.14.7212        NVIDIA User Experience Driver Component
nvxdapix.dll        8.17.14.7212        NVIDIA User Experience Driver Component
NVCPL.DLL        8.17.14.7212        NVIDIA User Experience Driver Component
nvCplUIR.dll        8.1.940.0        NVIDIA Control Panel
nvCplUI.exe        8.1.940.0        NVIDIA Control Panel
nvWSSR.dll        30.0.14.7212        NVIDIA Workstation Server
nvWSS.dll        30.0.14.7212        NVIDIA Workstation Server
nvViTvSR.dll        30.0.14.7212        NVIDIA Video Server
nvViTvS.dll        30.0.14.7212        NVIDIA Video Server
nvLicensingS.dll        6.14.14.7212        NVIDIA Licensing Server
nvDevToolSR.dll        30.0.14.7212        NVIDIA Licensing Server
nvDevToolS.dll        30.0.14.7212        NVIDIA 3D Settings Server
nvDispSR.dll        30.0.14.7212        NVIDIA Display Server
nvDispS.dll        30.0.14.7212        NVIDIA Display Server
PhysX        09.19.0218        NVIDIA PhysX
NVCUDA64.DLL        30.0.14.7212        NVIDIA CUDA 11.4.136 driver
nvGameSR.dll        30.0.14.7212        NVIDIA 3D Settings Server
nvGameS.dll        30.0.14.7212        NVIDIA 3D Settings Server
 

[xlion.3065]

12 hours ago, Hell Nirvana.9045 said:

Medium shader freezing might be a thing. I've had zero freezes today and yesterday night with High setting.

I just tried switching to Medium, and had immediate freeze.

 

So not only Medium shaders have visual issues in DirectX 9 and 11 (Cairn raid boss model being messy, darkened gold shine in Tarir and Gilded Hollow), they also cause instability in the latter.

Might indeed be a thing. 
I'm normally running "Shaders Medium", because I don't like the glossy character look with "Shaders High". But due to your comment I'm currently running DX11 with "Shaders High" and did not have a single freeze for roughly an hour. Including open world events with many other players around.

But I'm now back to DX9 + "Shaders Medium" since "Shaders High" not only makes my characters' skin appear glossy but also ruins the look of various armor skins by making them overly shiny (too much contrast).

Edited September 27, 2021 by xlion.3065

[Exxcalibur.6203]

NO addosn nothing, not 30 chracters, nothing, just constant crashing ... every 2 mins

[Ecinor.7658]

I submit bug reports when the Anet crash window pops up, but most of the time it's just a hard freeze / lock up and windows will just kill the process.

 

Windows 10, GeForce GTX 1050Ti (drivers updated last week). I play windowed fullscreen in 1920x1080. No addons.

 

75% of the lockups/crashes are happening during large meta events. Specifically Auric Basin I just seem to crash over and over again during the loot rooms after the meta is over. Ley Line Anomaly is always fine for some reason which is a ton of people.

[aspirine.6852]

So right now it is trash. When it matters most, during big events it crashes.. 

[Galop.7591]

Mine just crashed out of thin air on 27/09/2021. I did opt for the dx11 beta. Ran smooth until the previous mentioned date. I can not even get into the character screen until it crashes again.

I tried the -dx9 command line and was able to get into the character select screen. I lowered all my graphics options. The frame rate that I got was still only 12 fps ????

That was not even playing. And then the game still crashes after I select a character.

 

 

Edited September 28, 2021 by Galop.7591

[Diaspro.8529]

I got my first DX11 beta crash during Thunderhead Peaks southern meta.
When I get back to the same map crashed again.
Had to unceck the beta option to play the event with no issues
Latest Nvidia drivers.

Edited September 29, 2021 by Diaspro.8529

[Yunjii Sun.3512]

On 9/22/2021 at 12:17 AM, Pretty Sirius.2374 said:

I have way less than 30 char slots and my game freezes completely after 1-12 mins of playing. I have to close the game with task manager. I disabled dx11 beta but i am still crashing. Pls help

Same here. Also, I don't have any add-ons or overlays (not even Discord which I can't use).

Adding -dx9 at startup worked for me. I just hope that my client won't crash this way when they'll force DX11 for everybody...

[Vile Vials.6543]

Im having the same problems i had from last patch. I closed the game a couple minutes short of update in anticipation of a patch. after 11am central time i opened up my regular launcher and launcher auto closes. i tried several different commands, -dx9, -repair, nothing worked. I deleted the .dat file, still, nothing worked. I totally uninstalled the game and deleted all folders and went to do a fresh install and now the game installer launcher is doing the same exact thing. Opens for 1 or 2 seconds then closes out. Please help. This is my day off work and this is beyond frustrating.

[Vile Vials.6543]

I dont know if this has something to do with me instaling this on an SSD rather than my regular C/. That being said I finally got the launcher to start up after replacing my aftermarket RAM with my OEM ram. No idea why it worked but my launcher is finally installing the game now.