xmalcolmx.2715 Posted October 12, 2021 Share Posted October 12, 2021 Hello my account got blocked with no email explaining why, and I need to speak with technical support about it. I can't log in and send a ticket from my account, so I'm trying to see it someone can reach out through here before I try anonymously. I use GeForce Now, but I thought the issue with banning players using it was fixed, so I'm very lost and confused with what to do. Please help me get my account back. I'm just a normal player. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 12, 2021 Share Posted October 12, 2021 Only the CS Team can assist you; you will need to submit a ticket using the 'anonymous' feature. 1 Link to comment Share on other sites More sharing options...
snh.7091 Posted October 12, 2021 Share Posted October 12, 2021 I already created a topic about it here and there's a Reddit thread too. Many users are impacted. It's because we use GeForce NOW, but why it triggered all of a sudden is a mystery. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 12, 2021 Share Posted October 12, 2021 Cool. But, you will still need to contact the CS Team via a Support Ticket. 1 Link to comment Share on other sites More sharing options...
Alrik Steinfaust.7015 Posted October 12, 2021 Share Posted October 12, 2021 I got blocked too yesterday. Still blocked right now. I hope they are working on it. I created a ticket and said I play on Geforce NOW. I guess Geforce shuffled their outgoing IPs so Anet blocked the new once automatically. Or they automatically blocked everyone with more than one IP associated to the account. Link to comment Share on other sites More sharing options...
chrispy.7182 Posted October 12, 2021 Share Posted October 12, 2021 Same here. I use Geforce Now too. I have been using it for over a year and never had an issue. I submitted a ticket yesterday. Hopefully it will be resolved soon. Link to comment Share on other sites More sharing options...
Animando.7956 Posted October 12, 2021 Share Posted October 12, 2021 I just got unlocked now. Took about one day (24h) So … be patient 😇 I’ll avoid GeForce Now from this day on. Link to comment Share on other sites More sharing options...
Alrik Steinfaust.7015 Posted October 12, 2021 Share Posted October 12, 2021 5 hours ago, Alrik Steinfaust.7015 said: I got blocked too yesterday. Still blocked right now. I hope they are working on it. I created a ticket and said I play on Geforce NOW. I guess Geforce shuffled their outgoing IPs so Anet blocked the new once automatically. Or they automatically blocked everyone with more than one IP associated to the account. Got unlocked a few minutes ago. Thanks ANet. I really like their support. Cheers Link to comment Share on other sites More sharing options...
snh.7091 Posted October 12, 2021 Share Posted October 12, 2021 (edited) 15 minutes ago, Animando.7956 said: I just got unlocked now. Took about one day (24h) So … be patient 😇 I’ll avoid GeForce Now from this day on. They responded to me too, exactly after one day, but requiring further verification (asking me to send them an email from my email, because the request was sent anonymously since I did not have access to my support account). I will certainly not avoid GFN as I'm on Mac, and GFN is a very good thing. Instead of spending thousands on computers that become obsolete in 2-3 years I can rent one for 5x that amount of time and enjoy games at the best details on even low end hardware. If their system keeps being more sensitive than some people on the internet they might start losing customers, because for some (like myself) GFN is the only way how to play the game. Edited October 12, 2021 by Inoki.6048 Link to comment Share on other sites More sharing options...
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