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Gem purchase issue.


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There's no 'redeem code' for purchasing Gems.  If you mean you purchased an Ultimate Edition of an expansion, the serial code is sent in an email.  Check spam/junk folders.  Though, the serial code has nothing to do with Gems.

If you continue to have issue, you can contact the CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

 

Good luck.

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