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Game purchases issue

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Ok me and my wife have the game I upgraded with no issues and she was trying to but it kept telling her there was a payment issue we tried my bank card and hers and we called bank it's not even showing where the game tried to pull we also tried to do it through the web browser and in game on her PC and mine but it keeps telling her arthurization failed

Edited by braxstorm.2483
For got to add
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You will need to contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

Or, you can purchase another copy of the game (make sure to purchase outside of the game) and just give your wife the Serial Key sent to you.

Another option is to use an Authorized Retailer for your purchase (make sure it is an Authorized Retailer or you will not be able to get Support for your purchase).


Good luck.

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