Inculpatus cedo.9234 Posted October 28, 2021 Share Posted October 28, 2021 How very odd. Perhaps those with this issue are using the same anti-virus program? Or the same overlay, such as Discord? Some setting in-game that you share? Something you all have in common? Link to comment Share on other sites More sharing options...
Rori.4581 Posted October 28, 2021 Share Posted October 28, 2021 49 minutes ago, Inculpatus cedo.9234 said: How very odd. Perhaps those with this issue are using the same anti-virus program? Or the same overlay, such as Discord? Some setting in-game that you share? Something you all have in common? as you may read before - it depends on account. One account on particular PC is crashing and other is not ... So no antivirus or other things involved. And clearly - I checked crash dump - and there are only GW things in crashing callstack ... Link to comment Share on other sites More sharing options...
Dyalani.7562 Posted October 28, 2021 Share Posted October 28, 2021 I did a test as well with a second account and it's fine on that second account. Which leads me to think that something the gem store is sending that is cached on the server side is causing a crash client side. Link to comment Share on other sites More sharing options...
RiaMory.1498 Posted October 28, 2021 Share Posted October 28, 2021 Same here... I asked my friends and logged in to their accounts from my own computer and there is no problem, I can easily use the gem store from their accounts. But when I exit and switch to my own account, it crashes immediately when I want to use the gem store. Link to comment Share on other sites More sharing options...
JustTrogdor.7892 Posted October 28, 2021 Share Posted October 28, 2021 Yes it defiantly seems to be account specific. My main account works fine, a free to play account I set up to test EU ping works fine, my alt account it crashes. Link to comment Share on other sites More sharing options...
Greyforce.7956 Posted October 28, 2021 Share Posted October 28, 2021 Problem has now changed for me here on 28/10. "O" does not crash the game anymore but both gemstore, currency exchange and trading post are now empty windows. No contents is shown... Link to comment Share on other sites More sharing options...
LuluBlue.5318 Posted October 28, 2021 Share Posted October 28, 2021 I also am having the same issue with crashing after opening the gem store. It happens whether I press "O" or click the icon. I submitted a ticket and reported the crash with the window that pops up once it crashes. I recently used the currency exchange feature and bought gems with gold and since then the gem store crashes. I'm not sure if that's relevant, but now I can't spend my gems :( Link to comment Share on other sites More sharing options...
TwoLate.1457 Posted October 28, 2021 Share Posted October 28, 2021 I have the same issue. It is related to the gem store on one account. If I open the the Trading Post (at a BLTC-NPC), everything works as normal. I can also switch to the Currency exchange, but when I switch to the Gem store, the game crashes after loading the top half of the page, just before the "--New Items-- --Promotions-- --Featured Items --" line. Logging in on a different account on the same machine does not have this issue. Link to comment Share on other sites More sharing options...
Zaezuun.8246 Posted October 28, 2021 Share Posted October 28, 2021 Hi. I haven't really been able to play for a couple weeks due to some surgery that went bad, but I've been trying since yesterday and it is crashing every time I try to open the gem store. After reading about everyone else having the same issue, I am disappointed to not see an official response from ANET. Link to comment Share on other sites More sharing options...
Ironfur.7306 Posted October 29, 2021 Share Posted October 29, 2021 mine opens but after i put all my info in it just loops me back to how many gems do u want to buy instead of going through with the transaction. Link to comment Share on other sites More sharing options...
Baccarat.3497 Posted October 29, 2021 Share Posted October 29, 2021 I also have this Problem. Wrote a support ticket and the support guy responded within a few hours. He told me to download the Programm "Hi-Jack This" run it and send him the data. I hope that helps but seeing all the comments this might be a bigger issue 😞 Link to comment Share on other sites More sharing options...
lunchZA.5927 Posted October 29, 2021 Share Posted October 29, 2021 Mine came right, I don't know how but it's working now after I changed nothing Link to comment Share on other sites More sharing options...
TwoLate.1457 Posted October 29, 2021 Share Posted October 29, 2021 51 minutes ago, lunchZA.5927 said: Mine came right, I don't know how but it's working now after I changed nothing Same here. Now it works again 🙂 Link to comment Share on other sites More sharing options...
DoWAH.6235 Posted November 1, 2021 Share Posted November 1, 2021 Seems like I'm having the same issue. I can open Black Lion window just fine but when I click on Trading Post tab the game crashes. Link to comment Share on other sites More sharing options...
Mggots.8405 Posted November 2, 2021 Share Posted November 2, 2021 Same issue here. I can open trading post and make use of it like what I normally do. But when I enter gem store the game crashes and giving me message "A serious error occurred" 😕. It's been like a 2 days problem for me now. Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted November 2, 2021 Share Posted November 2, 2021 If you have this crash: Which anti virus and firewall software do you all use? Link to comment Share on other sites More sharing options...
DoWAH.6235 Posted November 2, 2021 Share Posted November 2, 2021 The issue seems to have fixed itself. I can now access all of Black Lion tabs without an error. Link to comment Share on other sites More sharing options...
LestatLestotis.3427 Posted November 6, 2021 Share Posted November 6, 2021 I have the same problem since yesterday (05/11/2021) , tried repairing client, clean install, clearing cache from appdata but the problem persists. Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted November 8, 2021 Share Posted November 8, 2021 On 10/27/2021 at 10:59 AM, Rori.4581 said: Also moving apps from Program Files - is it good idea? Of course it is! It's even the recommended procedure for non-system related software: 1 Link to comment Share on other sites More sharing options...
PhantomSpirit.9157 Posted November 9, 2021 Share Posted November 9, 2021 Has anyone come up with a solution for this issue, i've been crashing like crazy every time i try to open the gem store regardless of what changes I make to the config, also no addons. Link to comment Share on other sites More sharing options...
Lujuanji.7284 Posted November 10, 2021 Share Posted November 10, 2021 (edited) 4 hours ago, PhantomSpirit.9157 said: Has anyone come up with a solution for this issue, i've been crashing like crazy every time i try to open the gem store regardless of what changes I make to the config, also no addons. I am in the same boat... looks like the bug has hit a new wave accounts. Very sad day... Based on the previous forum posts it seems the issue is server side and will eventually resolve itself... Edited November 10, 2021 by Lujuanji.7284 Link to comment Share on other sites More sharing options...
Bryt.7893 Posted November 10, 2021 Share Posted November 10, 2021 i have the exact same issue, since the patch yesterday. crash after opening the gemstore, but on a diffrent account i have no issue everything is fine, after login back on my main acc, instantly crash when opening the gemstore. Link to comment Share on other sites More sharing options...
ChronoPinoyX.7923 Posted November 10, 2021 Share Posted November 10, 2021 @Fire Attunement.9835Any info on this? This was never an issue for me until today's patch. Seems like it's been hitting more people lately with the latest updates Link to comment Share on other sites More sharing options...
yiliandexiang.5921 Posted November 10, 2021 Share Posted November 10, 2021 同样的问题 Link to comment Share on other sites More sharing options...
Tazmin.4965 Posted November 10, 2021 Share Posted November 10, 2021 Having the same problem since the patch. Can open trading post and exchange but the minute I try to view gem store I crash. Literally started after the last update, yet my mum can log into her account (same house, same network etc) and hers is fine. Link to comment Share on other sites More sharing options...
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