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Game crashing everytime I open the Black Lion Trading Company window [Merged]


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7 hours ago, Grizzly UK.1209 said:

Really? Try reading the first part of my post again and this time please take some time to actually try to comprehend just what you are reading:

Opening the BLTC using the icon/key will cause it to crash because the gem store is the default tab, which is where the bug of this topic is. You didn't say you couldn't open the trading post directly. Either the bug has expanded in their attempts to fix it, or you have one of the many other reasons that can cause it to crash; see the crash log.

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Good morning all, I want to let you know that we've been working on this and give you what update I can. This is a really weird bug without a single obvious cause, so it's been more complicated than "

Oh wow, seeing as the BLTC includes the Gem Store, Gem Exchange and Trading Post (which means all three are merely components or parts of the BLTC) I certainly didn't expect to have to explain all of

Me too though I "only" get it when I specifically try to open the gem store. On a related note since we're looking at bugs, wth does the 'email report' button *default* to 'cancel sending', showi

7 hours ago, Healix.5819 said:

Opening the BLTC using the icon/key will cause it to crash because the gem store is the default tab, which is where the bug of this topic is. You didn't say you couldn't open the trading post directly. Either the bug has expanded in their attempts to fix it, or you have one of the many other reasons that can cause it to crash; see the crash log.

What? I didn't say I couldn't open the TP? Really? How about I try underlining the part you are clearly missing then:

 

Quote

When trying to open the BLTC whether to access the Gem Store, the Gem Exchange or the Trading Post the game either crashes instantly or the Gem Store, Gem Exchange and Trading Post are blank and cannot be interacted with at all.

I can see the words "trying to open the BLTC whether to access the Gem Store, the Gem Exchange or the Trading Post" right there, that part that very clearly states "whether TO ACCESS the Gem Store, the Gem Exchange or the Trading Post"! I really didn't think I'd need to explain the phrase "to access" for anyone! ūüė≤

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4 hours ago, Taetdris.4018 said:

I'm not sure if there was an update, but the gem store now appears to be working for me!

I specifically watched the GW2 launcher when I ran it earlier, I did not see any download so I just logged in and then launched the game. Rather surprisingly when I checked the BLTC by pressing the "O" key it opened normally and displayed everything in the Gem Store section correctly! No crash at all. I then went to a Black Lion Agent (Trading Post) and clicked on the Agent, the BLTC Trading Post opened normally. Still no crash. Exited out to the character screen and there was no crash there either. Seems that somehow the issue may well have been fixed for me as well, though I think I'll wait a couple more days to make sure the BLTC continues to function correctly on each of the Gem Store, Gem Exchange and Trading Post sections before I consider this as fully resolved.

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I'm currently having this issue myself, I can't even claim the gift as it crashes on opening the gemstore. ;_;

Here is my crash log, not sure if it changes regularly or not, also idk if this makes a difference as to where I am, but it was first noticed for me in the Mistlock Sanctuary.
 

Quote

*--> Crash <--*
Exception: c0000005  
Memory at address 00000267`f1585398 could not be read
App: Gw2-64.exe
Pid: 22996
BaseAddr: 00007FF61F2D0000
ProgramId: 101
Build: 123138
Module: CoherentUI64.dll
When: 2021-12-17T23:20:49Z
Uptime:   0 days  0:00:52
Flags: 0
DumpFile: Crash.dmp

*--> System <--*
Name: 53d69aca
IpAddr: 192.168.1.121
Processors: 16 [AuthenticAMD:15:1:0]
OSVersion: Windows 6.2 (64 bit)

*--> System Memory <--*
Physical: 24107MB/32682MB  73%
Paged:    25940MB/39594MB  65%
Virtual:  134209137MB/134217727MB  3%
Load: 26%
CommitTotal:  13654MB
CommitLimit:  39594MB
CommitPeak:   13671MB
SystemCache:   5295MB
HandleCount:  136953
ProcessCount:   250
ThreadCount:   5029

*--> Process Memory <--*
Private:         4152MB
WorkingSet:      2082MB
PeakWorkingSet:  2090MB
PageFaults:   2516899

*--> Memory Category Usage (Inclusive) <--*
[Category]              [Size(MB)]  [Count]     
Root                    1862.73     1422960     
Programmer Data         1250.45     313647      
Engine                  729.83      84490       
Uncategorized           533.91      1093747     
Model-Programmer        419.06      31281       
Model Granny            415.94      16994       
Game                    361.30      194246      
Gr                      294.53      42653       
Content                 241.35      62369       
DDI                     164.65      9629        
Collections             115.71      8046        
Dictionary              113.54      1931        
Text                    95.89       13286       
Gr Material             77.96       8913        
Art Assets              66.41       10756       
Character Models        57.77       6354        
Composite Models        56.95       2243        
Gr Umbra                38.37       2660        
Composite Tex Pool      35.51       77          
Composite Tex           35.51       77          
I/O                     32.15       694         
Archive                 30.82       38          
Composite Packfile      21.23       492         
Audio                   15.18       8649        

*--> Memory Category Usage (Exclusive) <--*
[Category]              [Size(MB)]  [Count]     
Uncategorized           533.91      1093747     
Model Granny            415.94      16994       
Content                 241.35      62369       
DDI                     164.47      3846        
Dictionary              113.54      1931        
Text                    95.89       13286       
Gr Material             77.96       8913        
Gr Umbra                38.37       2660        
Composite Tex Pool      35.51       77          
Archive                 30.82       38          
Composite Packfile      21.23       492         
Audio FMOD              13.76       8130        
Composite               13.52       2081        
Collide Havok           7.73        4256        
Game                    6.01        37270       
Gr Cloud                4.28        5765        
Debugging               4.01        150         
Collide                 3.69        406         
Model-Programmer        3.09        13285       
Model Packfile Uncat    2.75        34          
CharClient              2.50        12201       
Gr Model                2.27        3224        
Frame                   2.08        75          
UI                      2.02        3178        

*--> DllList <--*
00007FF61F2D0000 - D:\Guild Wars 2\Gw2-64.exe
00007FFF886F0000 - C:\WINDOWS\SYSTEM32\ntdll.dll
00007FFF6DAC0000 - C:\Program Files\Avast Software\Avast\aswhook.dll
00007FFF87770000 - C:\WINDOWS\System32\KERNEL32.DLL
00007FFF85FE0000 - C:\WINDOWS\System32\KERNELBASE.dll
00007FFF83650000 - C:\WINDOWS\SYSTEM32\apphelp.dll
00007FFEE76A0000 - C:\WINDOWS\SYSTEM32\AcLayers.DLL
00007FFF87F80000 - C:\WINDOWS\System32\msvcrt.dll
00007FFF86AB0000 - C:\WINDOWS\System32\USER32.dll
00007FFF85E00000 - C:\WINDOWS\System32\win32u.dll
00007FFF87E70000 - C:\WINDOWS\System32\GDI32.dll
00007FFF86340000 - C:\WINDOWS\System32\gdi32full.dll
00007FFF85F40000 - C:\WINDOWS\System32\msvcp_win.dll
00007FFF865B0000 - C:\WINDOWS\System32\ucrtbase.dll
00007FFF884A0000 - C:\WINDOWS\System32\SHLWAPI.dll
00007FFF87B00000 - C:\WINDOWS\System32\ADVAPI32.dll
00007FFF88610000 - C:\WINDOWS\System32\sechost.dll
00007FFF87830000 - C:\WINDOWS\System32\RPCRT4.dll
000002649CBD0000 - C:\WINDOWS\SYSTEM32\sfc.dll
00007FFF6B370000 - C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
00007FFF6EAA0000 - C:\WINDOWS\SYSTEM32\sfc_os.DLL
00007FFF79200000 - C:\WINDOWS\SYSTEM32\SortWindows61.dll
00007FFF87AD0000 - C:\WINDOWS\System32\IMM32.DLL
00007FFF874A0000 - C:\WINDOWS\System32\WS2_32.dll
00007FFF7E1D0000 - C:\WINDOWS\SYSTEM32\VERSION.dll
00007FFF85EE0000 - C:\WINDOWS\System32\WINTRUST.dll
00007FFF87960000 - C:\WINDOWS\System32\PSAPI.DLL
00007FFF87CD0000 - C:\WINDOWS\System32\ole32.dll
00007FFF813A0000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll
00007FFF7C990000 - C:\WINDOWS\SYSTEM32\WINMM.dll
00007FFF86750000 - C:\WINDOWS\System32\combase.dll
00007FFF87970000 - C:\WINDOWS\System32\OLEAUT32.dll
00007FFF86C60000 - C:\WINDOWS\System32\SHELL32.dll
00007FFF40B60000 - C:\WINDOWS\SYSTEM32\MSACM32.dll
00007FFF86450000 - C:\WINDOWS\System32\CRYPT32.dll
00007FFF6B150000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.1348_none_91a2627ccc89e3fb\gdiplus.dll
00007FFF61630000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.1110_none_792d1c772443f647\COMCTL32.dll
00007FFF69200000 - C:\WINDOWS\SYSTEM32\winmmbase.dll
00007FFF1F050000 - C:\WINDOWS\SYSTEM32\USP10.dll
00007FFF6CFB0000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll
00007FFF71020000 - C:\WINDOWS\SYSTEM32\Secur32.dll
00007FFF857C0000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
00007FFF85CF0000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL
00007FFF859E0000 - C:\WINDOWS\SYSTEM32\MSASN1.dll
00007FFF862B0000 - C:\WINDOWS\System32\bcryptPrimitives.dll
00007FFF7E520000 - C:\WINDOWS\SYSTEM32\dbghelp.dll
00007FFF83F10000 - C:\WINDOWS\SYSTEM32\windows.storage.dll
00007FFF85850000 - C:\WINDOWS\SYSTEM32\Wldp.dll
00007FFF87510000 - C:\WINDOWS\System32\SHCORE.dll
00007FFF85D40000 - C:\WINDOWS\SYSTEM32\profapi.dll
00007FFF83D10000 - C:\WINDOWS\SYSTEM32\kernel.appcore.dll
00007FFF86700000 - C:\WINDOWS\System32\bcrypt.dll
00007FFF83790000 - C:\WINDOWS\system32\uxtheme.dll
00007FFF846F0000 - C:\WINDOWS\SYSTEM32\dxgi.dll
00007FFF7E240000 - C:\WINDOWS\SYSTEM32\dxcore.dll
00007FFF866B0000 - C:\WINDOWS\System32\cfgmgr32.dll
00007FFF88500000 - C:\WINDOWS\System32\clbcatq.dll
00007FFF84AF0000 - C:\WINDOWS\SYSTEM32\ntmarta.dll
00007FFF6DDC0000 - C:\WINDOWS\system32\napinsp.dll
00007FFF6DDA0000 - C:\WINDOWS\system32\pnrpnsp.dll
00007FFF81D40000 - C:\WINDOWS\system32\NLAapi.dll
00007FFF85250000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
00007FFF80E70000 - C:\WINDOWS\system32\wshbth.dll
00007FFF855B0000 - C:\WINDOWS\System32\mswsock.dll
00007FFF85290000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll
00007FFF87490000 - C:\WINDOWS\System32\NSI.dll
00007FFF6DD80000 - C:\WINDOWS\System32\winrnr.dll
00007FFF7B840000 - C:\WINDOWS\System32\fwpuclnt.dll
00007FFF7E8B0000 - C:\Windows\System32\rasadhlp.dll
00007FFF87BB0000 - C:\WINDOWS\System32\msctf.dll
00007FFF7A280000 - C:\WINDOWS\SYSTEM32\textinputframework.dll
00007FFF83410000 - C:\WINDOWS\System32\CoreMessaging.dll
00007FFF82D30000 - C:\WINDOWS\System32\CoreUIComponents.dll
00007FFF81BE0000 - C:\WINDOWS\SYSTEM32\wintypes.dll
00007FFF7F4B0000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
00007FFF76390000 - C:\WINDOWS\SYSTEM32\TextShaping.dll
00007FFEE59E0000 - D:\Guild Wars 2\bin64\CoherentUI64.dll
00007FFF1F070000 - C:\WINDOWS\SYSTEM32\d3d9.dll
00007FFF83A20000 - C:\WINDOWS\SYSTEM32\dwmapi.dll
00007FFF857A0000 - C:\WINDOWS\SYSTEM32\CRYPTSP.dll
00007FFF84EC0000 - C:\WINDOWS\system32\rsaenh.dll
00007FFF86730000 - C:\WINDOWS\System32\imagehlp.dll
00007FFF846C0000 - C:\WINDOWS\SYSTEM32\gpapi.dll
00007FFF627B0000 - C:\Windows\System32\cryptnet.dll
00007FFF7F070000 - C:\WINDOWS\SYSTEM32\WINNSI.DLL
00007FFF85C00000 - C:\WINDOWS\SYSTEM32\DPAPI.dll
00007FFF84BA0000 - C:\WINDOWS\SYSTEM32\WINSTA.dll
00007FFF81D60000 - C:\WINDOWS\SYSTEM32\d3d11.dll
00007FFF7C9C0000 - C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\aticfx64.dll
00007FFF7C5C0000 - C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\atiuxp64.dll
00007FFF77070000 - C:\WINDOWS\System32\DriverStore\FileRepository\u0374383.inf_amd64_12cfd68385ecddd5\B374323\atidxx64.dll
00007FFF88020000 - C:\WINDOWS\System32\SETUPAPI.dll
00007FFF7C280000 - C:\WINDOWS\SYSTEM32\amdihk64.dll
00007FFF82B40000 - C:\WINDOWS\SYSTEM32\dcomp.dll
00007FFF7F670000 - C:\WINDOWS\System32\MMDevApi.dll
00007FFF85BA0000 - C:\WINDOWS\System32\DEVOBJ.dll
00007FFF40DB0000 - C:\WINDOWS\SYSTEM32\wdmaud.drv
00007FFF43990000 - C:\WINDOWS\SYSTEM32\ksuser.dll
00007FFF80400000 - C:\WINDOWS\SYSTEM32\AVRT.dll
00007FFF7F7F0000 - C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
00007FFF85370000 - C:\WINDOWS\SYSTEM32\powrprof.dll
00007FFF85230000 - C:\WINDOWS\SYSTEM32\UMPDC.dll
00007FFF43980000 - C:\WINDOWS\SYSTEM32\msacm32.drv
00007FFF40B30000 - C:\WINDOWS\SYSTEM32\midimap.dll
00007FFF83920000 - C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
00007FFF7F080000 - C:\WINDOWS\SYSTEM32\mscms.dll
00007FFF85CC0000 - C:\WINDOWS\SYSTEM32\USERENV.dll
00007FFF7F050000 - C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll
00007FFF4CCC0000 - C:\WINDOWS\SYSTEM32\icm32.dll

*--> Game Context <--*
MapId: 1206
Flags: 0x241
ElapsedTime: 00:00:20

*--> World State <--*
<WorldState BufferCapacity="0" BufferUsed="0" DrawCalls="2821" Fps="97" EffectLights="0" Lights="18" Materials="1038" Particles="6299" Submodels="3016" TextureLoadsPending="0" TextureMemory="0" Triangles="5181319" VerticesSoftwareTransformed="0" VideoMemoryTotal="0" CameraPos="-2560.15, -1198.34, -5206.22" CameraFwd="-0.0883717, -0.859188, 0.50397" MapName="z2dNJ.f9t7/" MapNamespace="RKnSg" MapSector="mTLnN.hU3Dk" MapType="PublicMini" MapFloor="-31" MapId="1206" MapGuid="7922FAAC-2618-46EF-8AB6-FE1AD2FDA798" MapTimeOfDay="1.000000" PlayerFacing="0.61783, -0.786312, 0" PlayerPos="-2611.17, -1713.91, -4698.01" PlayerVelocity="0, 0, -0" />

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.19041.867 (64/32-bit compatible)]

*-->  Thread 0x5af4 <--*

*--> Trace <--*
Pc                Rt                : Args
00007ffe`e5a3a1b9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ffe`e5a38460 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ffe`e5a37775 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1fdc9b15 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1f741c56 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1f738602 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1f5f0f19 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1f5ef280 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1f5eef08 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1f5f02f7 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1f5f03c6 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1f5ee685 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1f39f69d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1f5aad50 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007fff`87787034 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007fff`88742651 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

*--> Thread registers <--*
rax=0000000000000001 rbx=00000264a5e50850 rcx=00000264a5860000
rdx=00000000696e6961 rsi=00000264a99e0350 rdi=00000264b3807ee0
rip=00007ffee5a3a1b9 rsp=000000786eeff690 rbp=000000786eeff739
 r8=00007ffee5aaa8d8  r9=0000000000000000 r10=00000000546c6148
r11=00000264aa65cac0 r12=000000786eeff6f0 r13=00000264aa13f4f0
r14=000000000000000b r15=000000000000000b
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206

rbx-32 00000264A5E50830  00000000`00000000 08415c5e`5a127cb6 00000000`00000000 00430110`00000000
rbx +0 00000264A5E50850  00007ffe`e5aab588 00000264`a5860000 00000264`b2a66810 00000264`aa13e8b0
rbx+32 00000264A5E50870  00000000`3639372d 00000000`00000010 00000000`0000001f 00000000`00000000
rcx-32 00000264A585FFE0  3744392d`30314134 37374435`39452d31 2c223139`34373536 746e756f`63636122
rcx +0 00000264A5860000  696e6961`6d65725f 7d223122`3a22676e 00000214`7d5d7d5d 000065d4`00000001
rcx+32 00000264A5860020  00000000`00000400 00000400`00000000 00000400`00000000 00000000`00000000
 r8-32 00007FFEE5AAA8B8  00000040`000ec42c 00000001`00000000 00000000`00000000 00007ffe`e5ab9b20
 r8 +0 00007FFEE5AAA8D8  00007ffe`e5a35ab0 00007ffe`e5a35750 00007ffe`e59ebda0 00007ffe`e5a35700
 r8+32 00007FFEE5AAA8F8  00007ffe`e5a356a0 00007ffe`e5a356a0 00007ffe`e5a35650 00007ffe`e5a35720

*--> Code <--*
00007ffe`e5a3a199  128b411c 39410875 0a33c048 83c42841 ..A.9A.u.3.H..(A
00007ffe`e5a3a1a9  5c5bc38b 51044889 6c244048 89742448 \[..Q.H.l$@H.t$H
00007ffe`e5a3a1b9  48837cd3 40004889 7c245048 6379084c H.|.@.H.|$PHcy.L
00007ffe`e5a3a1c9  896c2420 8bf27508 488bcbe8 47fdffff .l$ ..u.H...G...
00007ffe`e5a3a1d9  488b74f3 40816437 14ff0300 008b5437 H.t.@.d7......T7
00007ffe`e5a3a1e9  144c636c 37184883 7cd34000 8bea7508 .Lcl7.H.|.@...u.

*--> Stack <--*
00000078`6eeff690  00000264`b3807ee0 00007ffe`e5a3573d 00000264`b3809d20 00000264`a99e0350 .~..d...=W...... ...d...P...d...
00000078`6eeff6b0  00000264`b36b07b0 00000078`6eeff7c0 00000264`b3809d20 00007ffe`e5a38460 ..k.d......nx... ...d...`.......
00000078`6eeff6d0  00000078`6eeff739 00000264`a99e0350 00000078`6eeff739 00007ff6`1f39be42 9..nx...P...d...9..nx...B.9.....
00000078`6eeff6f0  00000264`00000000 3649135a`2debc144 4bc19da3`59827297 7c406379`687b9216 ....d...D..-Z.I6.r.Y...K..{hyc@|
00000078`6eeff710  266fff20`e3e95cb6 ffffffff`fffffffe 00000264`aa13f4f0 3649135a`2debc144 .\.. .o&............d...D..-Z.I6
00000078`6eeff730  4bc19da3`59827297 7c406379`687b9216 266fff20`e3e95cb6 0000f3e4`df8add7f .r.Y...K..{hyc@|.\.. .o&........
00000078`6eeff750  00000000`3c343958 00000000`00000000 00000000`3c1fc624 00000000`00000000 X94<............$..<............
00000078`6eeff770  00000000`0000000b 00000000`00000002 00000000`00000000 00000264`b379fe90 ..........................y.d...
00000078`6eeff790  00000078`6eeff919 00007ffe`e5a37775 00000264`9ee7a4f0 00000264`9ee7a4f0 ...nx...uw..........d.......d...
00000078`6eeff7b0  00000078`6eeff9e8 00000264`aa591d90 3649135a`2debc144 4bc19da3`59827297 ...nx.....Y.d...D..-Z.I6.r.Y...K
00000078`6eeff7d0  7c406379`687b9216 266fff20`e3e95cb6 00000078`6eeff9e8 00007ff6`1fdc9b15 ..{hyc@|.\.. .o&...nx...........
00000078`6eeff7f0  00000078`6eeff9e8 00000264`aa591d90 00000264`b42c8000 00000000`00000000 ...nx.....Y.d.....,.d...........
00000078`6eeff810  00000000`0000000b 00007ff6`1f741c56 00000078`6eeff9e8 00000078`6eeff919 ........V.t........nx......nx...
00000078`6eeff830  00000264`9f4a44d0 00000264`b379fe90 00000264`9f4a44d0 00007ff6`1f738602 .DJ.d.....y.d....DJ.d.....s.....
00000078`6eeff850  00000264`9f4a44d0 00000078`6eeff9e8 00000078`6eeff9e8 00000078`6eeff9e8 .DJ.d......nx......nx......nx...
00000078`6eeff870  00000000`00000000 00000000`00000000 00000078`6eeff990 00007fff`87c23a13 ...................nx....:......
00000078`6eeff890  00000264`a6091ca0 00000000`00000000 00000078`6eeff978 00007ff6`2018b767 ....d...........x..nx...g.. ....
00000078`6eeff8b0  00000078`00000000 00007ff6`00000001 00000000`00000000 00000000`00000000 ....x...........................
00000078`6eeff8d0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000078`6eeff8f0  01d7f39c`ba646664 00000000`00000000 00000001`00000000 00000023`00000000 dfd.........................#...
00000078`6eeff910  00000078`6eeff978 00007ff6`1f736909 00000000`00000000 00000000`00000000 x..nx....is.....................
00000078`6eeff930  00000000`00000000 00000000`00000000 00000000`00000014 00000264`b379fe90 ..........................y.d...
00000078`6eeff950  00000000`00000018 00000264`a5f07020 00000078`6eeffb88 00000264`b379feb0 ........ p..d......nx.....y.d...
00000078`6eeff970  00000078`6eeffa41 00007ff6`1f5f0f19 00000000`000000a0 00000000`0000000b A..nx....._.....................
00000078`6eeff990  00000078`6eeff9e8 00007ff6`1f52c24e 00000000`00000000 00000002`00000002 ...nx...N.R.....................
00000078`6eeff9b0  00000264`00000010 00000078`6eeff9a4 00000078`6eeff9a0 00000264`a5f077a0 ....d......nx......nx....w..d...
00000078`6eeff9d0  00000264`00000001 01d7f39c`ba646664 00000264`a5f07620 00000264`b379fea8 ....d...dfd..... v..d.....y.d...
00000078`6eeff9f0  00000264`a5f07011 00000000`00000023 00000000`00000000 00000000`00000000 .p..d...#.......................
00000078`6eeffa10  00000000`00000000 00000000`00000000 00000000`00000000 00000078`6eeffb10 ...........................nx...
00000078`6eeffa30  00000264`a5f06fa0 00000078`6eeffaf0 00000279`8997323c 00007ff6`1f5f158c .o..d......nx...<2..y....._.....
00000078`6eeffa50  00000078`6eeffb88 00000000`00000010 00000264`a5f077a0 00000264`a5f06fa0 ...nx............w..d....o..d...
00000078`6eeffa70  00000000`00000002 00000264`a5f06fa0 00000000`00000001 00007ff6`1f5ef280 .........o..d.............^.....

*--> Error Logs <--*
23:20:30Z NULL REWARD TRACK: EF859EED-B55F-E111-BBF3-78E7D1936222
23:20:30Z NULL REWARD TRACK: EF859EED-B55F-E111-BBF3-78E7D1936222
23:20:31Z Model '0x039279': Permutation 'w' not found, auto selecting permutation
23:20:32Z Debug token '0x00000000000266FA': Lightning ran out of space for new bolts.
23:20:33Z Couldn't find projectile effect for skill 'my6yp.9a/og'
23:20:33Z Model '0x24fab5': Permutation 'holo' not found, auto selecting permutation
23:20:49Z Couldn't find projectile effect for skill 'my6yp.9a/og'
Crashed at 23:20:49Z

*--> Graphics Device Info <--*
VendorId    = 0x1002
DeviceId    = 0x73df
Version     = 0
Description = AMD Radeon RX 6700 XT
Compat      = 0x000000000fbffc3f
VidMem      = 0 MB

 

 

 

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7 minutes ago, FindAndSeek.6728 said:

I'm currently having this issue myself, I can't even claim the gift as it crashes on opening the gemstore. ;_;

Here is my crash log, not sure if it changes regularly or not, also idk if this makes a difference as to where I am, but it was first noticed for me in the Mistlock Sanctuary.
 

 

Error message screencap

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1 hour ago, Grizzly UK.1209 said:

I can see the words "trying to open the BLTC whether to access the Gem Store, the Gem Exchange or the Trading Post" right there, that part that very clearly states "whether TO ACCESS the Gem Store, the Gem Exchange or the Trading Post"! I really didn't think I'd need to explain the phrase "to access" for anyone!

You said you were trying to open the BLTC to access it. You did not say you tried to open the trading post directly, without opening the BLTC first (which you noted later on).

If you read through this topic, you'll see other people not knowing that the trading post could be opened directly; naturally I assumed you were one of them.

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This started happening for me today as well. Crashes instantly when opening the gem store. Can use the TP and currency exchange directly but not the gemstore.  Bought gems last night and everything was working fine. Only happens on my main account. My alts are fine. Cleared the gw2 cache in appdata but no luck. 

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On 12/18/2021 at 12:39 AM, Healix.5819 said:

You said you were trying to open the BLTC to access it. You did not say you tried to open the trading post directly, without opening the BLTC first (which you noted later on).

If you read through this topic, you'll see other people not knowing that the trading post could be opened directly; naturally I assumed you were one of them.

Oh wow, seeing as the BLTC includes the Gem Store, Gem Exchange and Trading Post (which means all three are merely components or parts of the BLTC) I certainly didn't expect to have to explain all of this to a long time player such as yourself! Yes indeed, some people posting in this discussion did not know that they could open the BLTC Trading Post directly, either by simply right-clicking an item in their bags to sell or simply visiting a "Black Lion Agent (Trading Post)", but my guess would be that most of those are new(ish) players who are still learning all of the various parts of the game. Though I have to say that the "Black Lion Agent (Trading Post)" does have a somewhat large clue as to their function right there in the name!¬†ūüôĄ I would also guess that when you assumed I was one of those newer players, you simply never bothered to slide your mouse cursor over my profile (over on the left there) to see that I joined in October 2017, which would have given you a pretty big clue that I likely know much more about the game than you assumed I knew, but no, you just saw the low post count and assumed "new player who doesn't know about ......"! ūüė≤

Another big clue was the sentence that started:

Quote

Can't type a single letter, let alone a sentence

That should have informed you that I knew where to type but I wasn't getting the chance to type anything! ūüôĄ

You might want to have a read of the Trading Post page on the GW2 Wiki some day, where it rather clearly states:

Quote

The Trading Post (TP) is part of the Black Lion Trading Company panel (default O) that allows players from all worlds (NA and EU) to trade with each other. The Trading Post can be considered a physical representation of the Black Lion Trading Company and its functionality within the game. Trades are anonymous and autonomous: players post offers to buy or sell without having to locate a trading partner.

Never, ever assume anything, because when you do assume something there's a high chance that you will be wrong in your assumption! ūüėČ But hey, it's all good, you made a mistake and, hopefully, you've learned something from that! ūüėá ūü§£

EDIT: Forgot to add that I would strongly suggest that when you advise players to type "I am Evon Gnashblade" into the TP search you should also explain that it actually changes the TP UI to use a smaller font layout and if they want to revert to the default layout they just need to type "I am Evon Gnashblade" into the TP search again! I wonder how many new players have tried that suggestion and then wondered why the layout in the TP is much smaller for some reason! ūü§Ē Unless of course you were deliberately trying to somehow prank players who are having a rather serious crashing issue with a suggestion that they wouldn't know anything about! ūüė≤

Edited by Grizzly UK.1209
Additional info and minor corrections
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  • 4 weeks later...

I've had this problem both today and yesterday when opening the store with the UI button. Coming up with this in the error log:

 

*--> Error Logs <--*
07:16:17Z NULL REWARD TRACK: B60BD479-635F-E111-BBF3-78E7D1936222
07:16:17Z NULL REWARD TRACK: B60BD479-635F-E111-BBF3-78E7D1936222
07:16:20Z Texture missing mip chain: 0x011f2e
07:16:20Z Texture missing mip chain: 0x011f30
07:16:21Z Texture missing mip chain: 0x014655
07:16:21Z Texture missing mip chain: 0x014657
07:17:23Z Debug token '0x00000000000266FA': Lightning ran out of space for new bolts.
07:18:44Z Debug token '0x00000000000266FA': Lightning ran out of space for new bolts.
07:18:46Z Material '0x034fc5' is missing textures.
07:18:53Z Texture '0x216022' dimensions too small
07:18:53Z Loading '0x216022' texture failed
07:18:53Z Texture '0x216023' dimensions too small
07:18:53Z Loading '0x216023' texture failed
07:19:05Z Model '0x123674': Permutation 'boworange' not found, auto selecting permutation
Crashed at 07:20:54Z

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Yep, mine's crashing too, but only since patch on the 11th of January, so 2 days ago.  I have tried reinstalling the game on a Win10 computer and swapping client software to the client from the content page attached to this account.  Before doing that, I tried repairing the client and clearing the TP cache on both a Win10 install and Win11.  This morning, all of a sudden, it seemed to be working ok, but after about 2-3 transactions, it started crashing again.  This is a 3 month old Win11 machine and the other one is a 3 year old Win10 machine, both notebooks with no dedicated video card.

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