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Game crashing everytime I open the Black Lion Trading Company window [Merged]


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Good morning all, I want to let you know that we've been working on this and give you what update I can. This is a really weird bug without a single obvious cause, so it's been more complicated than "

Oh wow, seeing as the BLTC includes the Gem Store, Gem Exchange and Trading Post (which means all three are merely components or parts of the BLTC) I certainly didn't expect to have to explain all of

Me too though I "only" get it when I specifically try to open the gem store. On a related note since we're looking at bugs, wth does the 'email report' button *default* to 'cancel sending', showi

And starting today I am in the same boat. BLT gem store crashes my client every time I open it. Have sent in the logs every time so hopefully they can use those to pinpoint the cause. Can't hand you my money Anet! Would be nice for both parties to see a quick fix for this I'd think. @Fire Attunement.9835

 

Can I just ask everyone experiencing this if you have all the shared slots unlocked on your account? I do, but the gem store still shows 1 available to buy, which it probably shouldn't?

Edited by darksome.1697
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Ok so I was having the same issue for a while now, but since there is a lot of posts about the crash when you specifically open the gemstore I cose to not post anything about it, until today since I just did a general purge of my game drive and now I have about 30% of free space. And now the game just runs, the gemstore didn't crash and I have faster loading times.

So my recomendation is to try and clear some space in the hard drive where you installed gw2 and then check if it works

Edited by democarplus.5179
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The BLT crashes immediately upon opening, with the gem store active. The first time this happened was when I purchased the Home Instance Hunter Board. I received the board, but the error box appeared, and since then, the BLT will not open. I intended to purchase the other three boards, as well, but cannot get back on to do so. All were on sale, but the note said the sale was ending soon. Hope I can still get the other three at the sale price when this is all fixed.

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1 hour ago, Yetiman.3428 said:

 

The BLT crashes immediately upon opening, with the gem store active. The first time this happened was when I purchased the Home Instance Hunter Board. I received the board, but the error box appeared, and since then, the BLT will not open. I intended to purchase the other three boards, as well, but cannot get back on to do so. All were on sale, but the note said the sale was ending soon. Hope I can still get the other three at the sale price when this is all fixed.

Exactly the same problem here. After I bought the Hunters contract BLT started to crash. The sale for the contracts will end in 9 hours I think.

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4 hours ago, Kayenky.4753 said:

Same issue.

Really hope they extend the promotion for the boards after fixing it, since your game is ruined from the moment you buy one.

Honestly i didn't buy one this time and i have this issue as well... i bought the LS3 board at christmas but why should that cause me issues now when friday was fine? 

In any case, it's a weird bug .. 😞

Edited by Reoku.5379
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I am also having this problem since yesterday. I can consistently get the game to crash every time I try to look at the gem store. I can use the trading post fine however. I haven't bought anything recently. I see others mention the Black Lion Hunters Board which I own but I've had that for a long time now. 

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I'm starting to think this is a skin issue. That one of the skins in the store crashes the game. We've seen it happen before, so it's not just a random guess. I'm getting this one today - most likely a player having the skin showing up. Crashed both mine and my buddy's computer at the same time and spot.

 

*--> Error Logs <--*
ng permutation
10:02:55Z Debug token '0x00000000000266FA': Lightning ran out of space for new bolts.
10:02:57Z Texture '0x213587' dimensions too small
10:02:57Z Loading '0x213587' texture failed
10:02:57Z Texture '0x213588' dimensions too small
10:02:57Z Loading '0x213588' texture failed
10:03:00Z Texture missing mip chain: 0x0f8c78
10:03:17Z Debug token '0x00000000000266FA': Lightning ran out of space for new bolts.
10:03:28Z Map load hang on STATE_MODELS_STREAM detected: MapId: 50, Position: (-17987.099609, 7954.870117, -598.937012), Completion: 0.000000
10:03:35Z Texture '0x213593' dimensions too small
10:03:35Z Loading '0x213593' texture failed
10:03:35Z Texture '0x213594' dimensions too small
10:03:35Z Loading '0x213594' texture failed
10:03:55Z Material '0x034fc5' is missing textures.
10:04:35Z Map load hang on STATE_MODELS_STREAM detected: MapId: 50, Position: (-2122.120117, 13847.599609, -846.351013), Completion: 0.000000
10:04:35Z Content is referencing a propID that doesn't exist propId='1972964328275477224'
10:04:40Z Model '0x24fab5': Permutation 'holo' not found, auto selecting permutation
10:04:41Z Model '0x21c39f': Permutation 'stoweda' not found, auto selecting permutation
10:04:52Z Model '0x24fab5': Permutation 'holo' not found, auto selecting permutation
10:04:58Z NULL REWARD TRACK: 45305891-D287-E111-809D-78E7D1936EF0
10:05:01Z Texture missing mip chain: 0x011f2e
10:05:01Z Texture missing mip chain: 0x011f30
10:06:41Z Model '0x123674': Permutation 'boworange' not found, auto selecting permutation
10:10:30Z Couldn't find projectile effect for skill 'soUQE.mxnTo'
10:20:20Z Texture '0x214bbb' dimensions too small
10:20:20Z Loading '0x214bbb' texture failed
10:20:20Z Texture '0x214bbc' dimensions too small
10:20:20Z Loading '0x214bbc' texture failed
10:20:27Z Couldn't find projectile effect for skill 'soUQE.mxnTo'
10:20:30Z Couldn't find projectile effect for skill 'xYDfZ.f0qXr'
10:20:33Z Model '0x123674': Permutation 'boworange' not found, auto selecting permutation
Crashed at 10:20:38Z

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