Jump to content
  • Sign Up

Never received gem store purchase.

Recommended Posts

I bought the "9th Anniversary Supply Drop Requisition" and I never received the second supply drop. Support said the system shows it's in my mailbox and I just need to make room. I deleted everything in my mailbox, it's not there. When I responded that I still didn't have it they said there's nothing they can do. I asked for a refund since I did not get the items I purchased and they refused.

Link to comment
Share on other sites

Sometimes, mail is stuck behind item in the Trading Post (I know, it seems weird); you can try picking up all Gold and items from the Trading Post.  Also, you could try a -repair of the client.


You could also use gw2efficiency to check your account for the Backpack and Glider Voucher, the Black Lion Weapons Voucher, and the 2 Black Lion Miniature Claim Tickets.


Good luck. 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...