Can't launch game after the November 9, 2021 update

[Kobraki Ninja.1572]

Hello ,

So when i hit play after logging in the game never opens , i have read around on multi forums and tried a lot of fixes but none have seemed to worked. I've updated all my drivers uninstalled and re installed the game multi times direct x is the latest and have also run the -repair etc i would just like to know does anyone have any ideas ?OS: Win 10

Many thanks

[Inculpatus cedo.9234]

Contacting the CS Team would be your best bet. Use the 'Support' link above/below and 'Submit a Ticket' for assistance.

Good luck.

[Healix.5819]

For Windows 10, this can be caused by overlays / stuff that hooks into the graphics, such as MSI Afterburner / RivaTuner, Shadowplay, Discord, Windows game bar; anything that overlays on the screen or records it. It can also happen simply by GW2 not recognizing your display resolution. Force windowed mode using -windowed, and you may also need to delete the folder %appdata%/Guild Wars 2/, which will reset your hardware-related settings.

[leafkiller.8352]

So where do i find this appdata file? Because i am having the same issue

[Craftmoon.7438]

You just open the "Run" program in windows (type run in search) and paste %appdata%/Guild Wars 2/ and delete the folder.

[aandiarie.7195]

I don't know much about computer stuff, but my old computer used to not like gw2. How old is your computer and what are the specs on it? Are you using the 64 or 32 bit client thing? You can also try to repair the client. Google repair client gw2. https://help.guildwars2.com/hc/en-us/articles/201863008-Repairing-the-Game-Client

[aandiarie.7195]

This stuff too could help. It was a Q and A on the GW2 site for something similar. I'll post the Q and the A. The Q - "I moved the file "GW2.exe" to a folder and launched it, but it immediately crashed. What’s wrong?"Gw2 answer : Are you an administrator on your computer or on Windows Vista / 7?

You may need administrator privileges to run the client or access the folder in which your game client is located. Try starting Gw2.exe by right-clicking on the file and selecting Run as Administrator.

Is the folder that contains the game set to "Read Only?"

The client needs to add files to the game folder before it can run properly. To ensure that it is able to make changes, right-click on your Guild Wars 2 folder and select Properties. From here, un-check the option for “Read-Only” and left click on Ok to save your changes.

Have you updated your video card drivers recently?

AMD users can find the latest drivers for their video card here.Nvidia users can find the latest driver for their video card here.Do you have Windows 7 Service Pack 1 installed?

Guild Wars 2 is not supported without this service pack. In many cases, downloading the service pack has helped resolve issues that prevent the game from launching or cause it to crash.

Please visit http://windowsupdate.microsoft.com/ to download and install any critical updates you're missing.

Do you have DirectX 9 installed?

Similar to the service pack, Guild Wars 2 requires DirectX 9 to be installed before it will run properly. You can download the latest DirectX 9.0c drivers here: https://www.microsoft.com/en-us/download/details.aspx?id=35

Hope one of these things help.

[Trezcan.9501]

@Healix.5819 said:For Windows 10, this can be caused by overlays / stuff that hooks into the graphics, such as MSI Afterburner / RivaTuner, Shadowplay, Discord, Windows game bar; anything that overlays on the screen or records it. It can also happen simply by GW2 not recognizing your display resolution. Force windowed mode using -windowed, and you may also need to delete the folder %appdata%/Guild Wars 2/, which will reset your hardware-related settings.

Reviving this thread, in case anyone else comes across it. This solution fixed it for me. I was getting a GW-64.exe error every time the game launched. The audio would play, but the video wouldn't load. After turning off MSI and RivaTuner, game booted just fine.

[Proxima.8264]

Right after the update, the game "launches" in the background but you can't switch to it. I can hear the music and everything but can't see the actual game.

Alt Tab doesn't work and I need to end the process from task manager to close it.

[Ariurotl.3718]

Same problem here.

[aspirine.6852]

Same, do you also use d912pxy? Usualy the culprit after updates. 

[Proxima.8264]

1 minute ago, aspirine.6852 said:

Same, do you also use d912pxy? Usualy the culprit after updates. 

Nah the mount wheel is the only third party software I use with gw

[lianwe.7921]

Same problem

[Tachenon.5270]

Same here, had to open a new desktop in order to access task manager to stop the GW2 process thingee.

[Lottie.5370]

Same here, removed all addons and the game gets stuck on a white loading screen and freezes. Won't launch.

 

No dx12.

 

Edit: not even able to close program with task manager - just completely freezes everything.

Edited November 9, 2021 by Lottie.5370

[Tyson.5160]

Game won’t start after the November 09 2021 patch.

 

I can hear the music but no visuals, have to sign out to get out if the game. No error bug or anything.

[Mike.7983]

Same here...multiple restarts later nada, even the client repair tool is failing, keeps not responding.  Need fix asap anyone who updated prob screwed, no extra addons here.

[Boneheart.3561]

Game launches, is invisible. When I alt-tab, I can't click on anything, I have to navigate via keyboard to terminate the game.

 

Edit:

Seeing a lot of people rebooting or logging out.

To be clear, I just open task manager and terminate the game.

Edited November 9, 2021 by Boneheart.3561

[Tyson.5160]

Same issue threw a post on account issues as well. Post also on Reddit.

[Damien Vryce.8074]

Same trouble, no addons at all, installed patch, launched game but nothing appears.

[tvayisnihyaami.3180]

having the same issue, no add ons, the game won't load and it will just completely freeze my computer. i have to reboot.

[Synrize.2760]

+  same here

[Palador.2170]

Ditto, had to do a full restart to close it. No addons at all.

[Proxima.8264]

To everyone having trouble closing the game, just open task manager (Ctrl+Shift+Esc), press G to highlight the guild wars process and press delete. Might save you some restarts 😄

[KerryTT.4792]

Similar issue. When I launch, I only have the game in a smaller window and then I go to full screen. It launches in the smaller window fine, but when I click to go full screen it crashes. No add ons. 

Edited November 9, 2021 by KerryTT.4792