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Can't launch game after the November 9, 2021 update


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Hello all, I just want to leave a quick note that some people are looking into this and trying to chase down a fix. 

Thank you all for your patience on this. We've been working hard to get this sorted out and have identified a fix. We'll have that out to you as soon as possible.

Right after the update, the game "launches" in the background but you can't switch to it. I can hear the music and everything but can't see the actual game. Alt Tab doesn't work and I need to end

3 hours ago, Tyrsa.4981 said:

Ok, I just fixed this for myself.

 

Renamed the gw2-64.exe --> gw2-64.exe.old in the main game directory.  This is the main game .exe, NOT the launcher.

Run launcher, which immediately replaces a the now missing gw2-64.exe file.  Run game.  Works, finally!  GL all!

I'm gonna need you to describe this better. The GW2-64.exe is my launcher shortcut.

 

In my Guild Wars 2 folder i have ...

[Folder] Bin64

Gw2.dat

Gw2.tmp

Gw2-64.exe <---- Launcher

Gw2-64.tmp

[readme] THIRDPARTYSOFTWAREREADME.txt

 

If i change Gw2-64.exe to GW2-64.exe.old i have no way to launch the game to download the missing file. After i change that exe how do i access the launcher?

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Something odd to note is the dates in the Arenanet.log file. The dates are a off by a day. For a sucessful log in both dates match.

*--> Crash <--*
Assertion: m_refCount
File: D:\Perforce\Live\NAEU\v2\Code\Arena\Services\Handle\Handle.h(81)
App: Gw2-64.exe
Pid: 4032
BaseAddr: 000000013FFD0000
ProgramId: 101
Build: 121713
When: 2021-11-10T00:06:54Z 2021-11-09T18:06:54-06:00
Uptime:   0 days  0:00:15
Flags: 0
DumpFile: Crash.dmp

Edited by Alieon.9538
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Tried restarting the PC - didnt work
Performed the repair - Didnt work  Error is:

*--> Crash <--*
Assertion: m_refCount 
File: D:\Perforce\Live\NAEU\v2\Code\Arena\Services\Handle\Handle.h(81)
App: Gw2-64.exe 
Pid: 5212
BaseAddr: 000000013FB10000
ProgramId: 101
Build: 121713
When: 2021-11-10T00:22:21Z 2021-11-09T18:22:21-06:00
Uptime:   0 days  0:00:27
Flags: 0
DumpFile: Crash.dmp
 

File sent and game closes.

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5 minutes ago, Spire.6109 said:

Tried restarting the PC - didnt work
Performed the repair - Didnt work  Error is:

*--> Crash <--*
Assertion: m_refCount 
File: D:\Perforce\Live\NAEU\v2\Code\Arena\Services\Handle\Handle.h(81)
App: Gw2-64.exe 
Pid: 5212
BaseAddr: 000000013FB10000
ProgramId: 101
Build: 121713
When: 2021-11-10T00:22:21Z 2021-11-09T18:22:21-06:00
Uptime:   0 days  0:00:27
Flags: 0
DumpFile: Crash.dmp
 

File sent and game closes.

Days off by +1 as well. Last I checked today is the 9th.

Edited by Alieon.9538
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1 hour ago, Moira Shalaar.5620 said:

having the same issue as so many above. Windows 10. game launches to music and changed gamma, but no char select window. don't have game mode enabled.  task manager will not end, no other apps work, have to hard power down to resolve.

Exact same thing happening to me...also the mouse doesn't work properly, have to hard power down as well.

Edited by rocker barbie.5237
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4 hours ago, Boneheart.3561 said:

Unbelievable. I finally went ahead and launched the game a forth time, like I've seen others comment, and I've got visuals.

 

Exited the game after playing, tried to relaunch and got the problem again.

Gonna try to launch it three more times to see if I get in again, this is so kitten weird.

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Windows had a Malicious Software Removal Tool update today. I don't know that it would help to make sure you have all updates installed but I always check for updates for windows and my antivirus stuff before I log into game and I can login to game fine tonight. I figure it only takes a few seconds to check for updates so was worth mentioning  for those who can not login.

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Downloaded the update hours ago and it worked fine.  Was online with a friend and all she got was the character screen music with the Windows wallpaper.  I logged out for a few hours and now all I can get is the music and windows wallpaper.  Would love to hear from ANet when this will be fixed.

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