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Can't launch game after the November 9, 2021 update


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Hello all, I just want to leave a quick note that some people are looking into this and trying to chase down a fix. 

Thank you all for your patience on this. We've been working hard to get this sorted out and have identified a fix. We'll have that out to you as soon as possible.

Right after the update, the game "launches" in the background but you can't switch to it. I can hear the music and everything but can't see the actual game. Alt Tab doesn't work and I need to end

2 minutes ago, Brasetvik.1609 said:

I might have a fix, in windows 10 turn off "windows 10 game mode"

You can search for: Game mode
and should find it.

Still Anet should really fix this so we can run the game with Game Mode ON. 🧐

They should award you something for that find - good catch. I will try that.

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2 minutes ago, Brasetvik.1609 said:

I might have a fix, in windows 10 turn off "windows 10 game mode"

You can search for: Game mode
and should find it.

Still Anet should really fix this so we can run the game with Game Mode ON. ✌️

Didn’t work for me

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7 minutes ago, Brasetvik.1609 said:

I might have a fix, in windows 10 turn off "windows 10 game mode"

You can search for: Game mode
and should find it.

Still Anet should really fix this so we can run the game with Game Mode ON.

Still did not work and another restart of my comp tried the task manager alt tab windows tab none of them work only complete reboot 😞

Edited by lionlady.1560
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1 minute ago, Belquerst.9783 said:

Turned off "Game Mode" (Windows menu - Cogwheel - Game mode off)

 

When everything freezes, Ctrl+Alt+Del -> Log out and relog.. Worked for us

This worked for me had to cycle it one more time post freeze but I'm in.

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I am also having this same problem. I don't use any addons. It seems like the mouse is on the invisible game window and I can't click anything on my desktop/taskbar and also on task manager. The only way I could end the task was through restarting my pc through ctrl alt del.. 

Edit: Not sure if at all related, but I closed discord completely and I got to character selection screen two out of three attempts. It seemed to still be not reliable. 

Edited by xilliation.1789
Added some more information.
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I have a slightly different problem. I was able to download the last patch and could log in, but when I tried to launch the game the game only briefly popped up on my taskbar before theclient/launcher closed and that was it. I checked ´the taskmaster, but it's not running invisibly.

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1 hour ago, Seremela the Elf Mage.1748 said:

Same issue (no addons btw), but I cannot end the game from the task manager as it seems like I'm stuck on an undisplayed game window and can't tab out of it. Only way to end the process is to completely restart my computer as I am locked out of everything else (task bar, other tabs, task manager).

This is what I'm experiencing as well. Haven't used arc in ages. 

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