Return to EotN: Tier 1 Prophet Shards not credited

[Bishop.7380]

With the Return to Eye of the North achievements, I got the Tier 2 Reward of the Green Prophet Shards but I did not get the Tier 1 reward of the Red Prophet Shards https://imgur.com/a/arAe7eH

[Inculpatus cedo.9234]

Perhaps, the CS Team can assist you.  You can contact them via the 'Support' link above/below and 'Submit a Ticket'.

 

Good luck.

[Delita Silverburg.8632]

I also did not get the red shards...

[lycanmuse.3105]

I'm missing blue shards. I already went through support with no luck. 😞

[Soval.3206]

Also missing Prophet Shards.

 

I completed:

"Return to Grothmar Valley" (all tiers) = 25 red

"Return to Bjora Marches 1" (all tiers) = 25 green

"Return to Bjora Marches 1" (all tiers) = 25 blue

and as of yesterday "Return to to Eye of the North" (all tiers) = 100 red, 100 green, 100 blue

So I should have at least 125 each of red, green, and blue from the recent achievements and haven't spent any shards in a very, very long time

 

At the moment, I only have 66 green shards... so at minimum I didn't get the full "Return to Eye of the North" Tier 2 reward.

 

This is frustrating because of how long it takes to farm 100 shards...

 

 

 

[Thomas.5078]

Just completed tier 1 same time as party member, they received their shards but I did not. The chest appeared but my wallet was not credited.

[Flipmyburger.8394]

Just completed most of Return to Eye of the North with a friend and can confirm the same - neither of us got the 100 Red Prophet Shards for the Tier 1 rewards. 

Screenshot

Edited November 19, 2021 by Flipmyburger.8394

[Delita Silverburg.8632]

It'd be nice if this got a little bit of notice since it's clearly on the dev side and not any of our faults... I really hope they reimburse this as I'm not looking forward to having to farm 100 more shards of a given color as that is just depressing. At best, that's 20 days of the daily strike missions, and only on a specific week where it's the color you need. That means this is at minimum a 7 week (if the current week is the color you need, AND you do every single strike mission for each day of 3 weeks at 5 shards per daily) correction on the players part. Some transparency from Anet would be appreciated...

[Soval.3206]

I received an email from support saying that the dev team was aware of the issue, no solution or timeframe, but that I should submit a bug report in game.