Brubs Chan.2506 Posted November 28, 2021 Share Posted November 28, 2021 (edited) Hello, I'm having a problem with my game... The screen goes black but I can still hear the game sound, but it doesn't come back... I'm forced to turn the PC off using the button, I've already contacted support and did EVERYTHING they did. they said, they even apologized for not being able to help me... I really don't know what else to do, I've already reinstalled Windows 10, I changed processor and video card thermal grease... ALL the other games work just fine no problem, only in Guild Wars 2 I have this problem(I can usually play from 1 hour to 3 hours maximum without the screen going black) My config: i5 3330 8GB DDR3 RAM GTX 770 2GB EVGA HDD 500GB 600W (Sorry for my bad English) I recorded a video of when this happened. Edited November 28, 2021 by Brubs Chan.2506 Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted November 28, 2021 Share Posted November 28, 2021 I can't even read the message on the screen because you move the camera so much. Also, it is generally recommended to record in landscape mode unless you specifically target a video to be viewed on mobile phones. Link to comment Share on other sites More sharing options...
Brubs Chan.2506 Posted November 28, 2021 Author Share Posted November 28, 2021 1 minute ago, TheQuickFox.3826 said: I can't even read the message on the screen because you move the camera so much. Also, it is generally recommended to record in landscape mode unless you specifically target a video to be viewed on mobile phones. Says "Energy Management" (Gestão de Energia) I don't know how to spell this in english What appears written is not that important, I think... Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted November 28, 2021 Share Posted November 28, 2021 (edited) Hm, that means that the signal of the video card is lost. Even when Guild Wars 2 triggers, it, Guild Wars 2 is not the cause. Something on the system is not stable. Most likely related to the video card. Check the graphics card, power supply, drivers, temperatures. If that is not it, test general system stablity, Windows Memory test. Processor load test. Test the graphics card under heavy loads using 3DMark and FurMark. Edited November 28, 2021 by TheQuickFox.3826 Link to comment Share on other sites More sharing options...
Brubs Chan.2506 Posted November 28, 2021 Author Share Posted November 28, 2021 1 minute ago, TheQuickFox.3826 said: Hm, isso significa que o sinal kitten placa de vídeo está perdido. Mesmo quando Guild Wars 2 é acionado, Guild Wars 2 não é a causa. Algo no sistema não está estável. Provavelmente relacionado à placa de vídeo. Verifique a placa gráfica, fonte de alimentação, drivers, temperaturas. Se não for isso, teste a estabilidade geral do sistema, teste de memória do Windows. Teste de carga do processador. Teste a placa de vídeo sob cargas pesadas usando 3DMark e FurMark. But why does this "error" only appear in Guild Wars 2? i play other games... Sea of Thieves, Dead By Daylight, Guilty Gear Strive, League of legends, Dark souls 3 .... None of them have this monitor "Error" by simply turning black. I changed the thermal grease of the graphics card and processor 2 days ago thinking this was the problem... My GPU temperature is between 50 to 60 C, Processor 40 to 50 C My power supply is 600W Link to comment Share on other sites More sharing options...
Brubs Chan.2506 Posted November 28, 2021 Author Share Posted November 28, 2021 How long do I need to take the test in FurMark? Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted November 28, 2021 Share Posted November 28, 2021 16 minutes ago, Brubs Chan.2506 said: How long do I need to take the test in FurMark? 10 to 20 mins should be enough. Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted November 28, 2021 Share Posted November 28, 2021 Also, try running Guild Wars 2 in a window. Does the signal get lost then? Link to comment Share on other sites More sharing options...
Brubs Chan.2506 Posted November 28, 2021 Author Share Posted November 28, 2021 (edited) 20 minutes ago, TheQuickFox.3826 said: 10 a 20 minutos devem ser suficientes. I did the test for 30 minutes and the maximum temperature reached 90ºC... But it doesn't turn off. I am installing GW2 again... I had lost my temper and uninstalled... I've tried running it in windowed mode, but it seems like it goes fullscreen, it doesn't go in windowed mode... even with Alt+Enter, I've always used fullscreen without borders... And detail, the game doesn't lose signal instantly... I can play from 10 minutes to 3 hours (I don't know why it sometimes lasts longer...) Edited November 28, 2021 by Brubs Chan.2506 Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted November 28, 2021 Share Posted November 28, 2021 (edited) Yeah, this is a bit of an unusual one. I know three black screen issues. One is just a hard system crash. System goes off or into a reset. Game sound stops instantly or hangs on the last played sound. Solution: Diagnose system instability. No GW2 issue. The second is a GW2 specific issue: Screen goes black, sound keeps playing for a while. Computer keeps running, screen stays on. GW2 has to be terminated. Something may have interfered with the GW2 network communication. Third is a crash of the graphics driver. Screen goes black for 5 to 20 seconds in which Windows recovers from a crashed graphics driver. After that, the screen comes back with a message that the graphics driver crashed and has been recovered. Second issue looks like this. Screen goes black, GW2 UI is still there but does not work. Screen does not turn off "Just a bit of your soul computer, you won't miss it." Edited November 28, 2021 by TheQuickFox.3826 Link to comment Share on other sites More sharing options...
Brubs Chan.2506 Posted November 28, 2021 Author Share Posted November 28, 2021 2 minutes ago, TheQuickFox.3826 said: Sim, este é um pouco incomum. Eu conheço três problemas de tela preta. Um é apenas uma falha do sistema rígido. O sistema desliga ou reinicia. O som do jogo para instantaneamente ou trava no último som reproduzido. Solução: diagnostique a instabilidade do sistema. Nenhum problema GW2. O segundo é um problema específico do GW2: a tela fica preta, o som continua tocando por um tempo. O computador continua funcionando, a tela permanece ligada. GW2 deve ser encerrado. Algo pode ter interferido na comunicação kitten rede GW2. O terceiro é um travamento do driver gráfico. A tela fica preta por 5 a 20 segundos, durante os quais o Windows se recupera de um driver gráfico travado. Depois disso, a tela volta com uma mensagem de que o driver gráfico travou e foi recuperado. O segundo problema é assim. A tela fica preta, a IU do GW2 ainda está lá, mas não funciona. A tela não desliga Mine is quite different... I saw a post here that the problem is identical to mine, but it was in 2020 and I have no answers 😞 This is the post:https://en-forum.guildwars2.com/topic/72113-screen-goes-black-while-playing-gw2/ Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted November 28, 2021 Share Posted November 28, 2021 8 minutes ago, Brubs Chan.2506 said: Mine is quite different... I saw a post here that the problem is identical to mine, but it was in 2020 and I have no answers 😞 This is the post:https://en-forum.guildwars2.com/topic/72113-screen-goes-black-while-playing-gw2/ There someone comments that he/she had it because of a defective hard drive. Maybe your re-install will do the trick. If not, you could try a full disk surface scan. This will take long. Usually between 30 minutes on a small SSD to around one day on a big 4TB+ HDD. Best to start this before you go to bed and leave it running. (Disable any sleep mode to make sure the computer stays on for the task) Link to comment Share on other sites More sharing options...
Brubs Chan.2506 Posted November 28, 2021 Author Share Posted November 28, 2021 (edited) 3 minutos atrás, TheQuickFox.3826 disse: Lá alguém comenta que ele / ela o tinha por causa de um disco rígido com defeito. Talvez sua reinstalação resolva o problema. Do contrário, você pode tentar uma varredura completa gatinho superfície do disco. Isso vai demorar muito. Normalmente entre 30 minutos em um pequeno SSD a cerca de um dia em um grande 4TB + HDD. Melhor começar antes de ir para a cama e deixar-lo funcionando. (Desative qualquer modo de hibernação para garantir que o computador continue ligado para a tarefa) Mas tem um grande problema com tudo isso ... Reinstalei meu Windows ontem ... ou seja, fiz uma formatação limpa e completa do meu HD ... Acabei de instalar o necessário e o GW2 para testá-lo. And there's another detail, if it was a problem on my hard drive, it would happen in all games... no? Edited November 28, 2021 by Brubs Chan.2506 Link to comment Share on other sites More sharing options...
Brubs Chan.2506 Posted November 28, 2021 Author Share Posted November 28, 2021 And there's another thing I forgot to mention... I had to create a key in regedit with the name TdrDelay and put the number to 10... otherwise all games crash on my PC with D3D error Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted November 28, 2021 Share Posted November 28, 2021 3 minutes ago, Brubs Chan.2506 said: Mas tem um grande problema com tudo isso ... Reinstalei meu Windows ontem ... ou seja, fiz uma formatação limpa e completa do meu HD ... Acabei de instalar o necessário e o GW2 para testá-lo. And there's another detail, if it was a problem on my hard drive, it would happen in all games... no? You can have bad sectors and data corruption in the files if Guild Wars 2 while other data is still fine. Bad sectors can look like this: https://alchetron.com/Bad-sector If there is only one red dot inside the Guild Wars 2 file, then Guild Wars 2 can malfunction while other programs still work fine. Link to comment Share on other sites More sharing options...
Brubs Chan.2506 Posted November 28, 2021 Author Share Posted November 28, 2021 1 minute ago, TheQuickFox.3826 said: Você pode ter setores defeituosos e corrupção de dados nos arquivos se Guild Wars 2 enquanto outros dados ainda estão bem. Os setores defeituosos podem ser assim: https://alchetron.com/Bad-sector Se houver apenas um ponto vermelho dentro do arquivo Guild Wars 2, então Guild Wars 2 pode funcionar mal enquanto outros programas ainda funcionam bem. Oh yes! I used this program just last week... and it took all day, but I didn't find a single error. Link to comment Share on other sites More sharing options...
Brubs Chan.2506 Posted November 28, 2021 Author Share Posted November 28, 2021 3 minutes ago, Brubs Chan.2506 said: E há outra coisa que esqueci de mencionar ... Eu tive que criar uma chave no regedit com o nome TdrDelay e colocar o número em 10 ... caso contrário, todos os jogos travam no meu PC com erro D3D About this here... all games work perfectly with TdrDelay at 10 and MSI Afterburner at -80 Core Clock (MHz) Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted November 28, 2021 Share Posted November 28, 2021 4 minutes ago, Brubs Chan.2506 said: And there's another thing I forgot to mention... I had to create a key in regedit with the name TdrDelay and put the number to 10... otherwise all games crash on my PC with D3D error This may point in the direction of a graphics driver or graphics card issue. Normally you don't have to change this setting. 5 minutes ago, Brubs Chan.2506 said: Oh yes! I used this program just last week... and it took all day, but I didn't find a single error. Then your drive is most likely fine. Link to comment Share on other sites More sharing options...
Brubs Chan.2506 Posted November 28, 2021 Author Share Posted November 28, 2021 17 minutes ago, TheQuickFox.3826 said: Isso pode apontar na direção de um driver gráfico ou problema de placa gráfica. Normalmente você não precisa alterar essa configuração. Então sua unidade provavelmente está boa. I have the most up-to-date video card drivers... don't know which one to revert to so it can work... and I just recorded another video, now when I log in my character the screen instantly dims... I can't even move . (Forgive me if the recording was bad.) Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted November 28, 2021 Share Posted November 28, 2021 Hm, I'm starting to be out of options. You could try a way older driver. Be sure to uninstall your newer driver first. Then reboot. Then install the old driver. https://www.nvidia.com/download/driverResults.aspx/167106/en-us 1 1 Link to comment Share on other sites More sharing options...
Linken.6345 Posted November 29, 2021 Share Posted November 29, 2021 If I remember right gw2 dont like msi afterburner have you trried running with it not on? 1 Link to comment Share on other sites More sharing options...
Brubs Chan.2506 Posted November 29, 2021 Author Share Posted November 29, 2021 2 hours ago, TheQuickFox.3826 said: Hm, estou começando a ficar sem opções. Você pode tentar um driver bem mais antigo. Certifique-se de desinstalar o driver mais recente primeiro. Em seguida, reinicie. Em seguida, instale o driver antigo. https://www.nvidia.com/download/driverResults.aspx/167106/en-us Tried to install a 2020 driver but it still didn't work. I think I'll give up... when I have the money to upgrade my PC I'll come back... Link to comment Share on other sites More sharing options...
Brubs Chan.2506 Posted November 29, 2021 Author Share Posted November 29, 2021 2 hours ago, Linken.6345 said: Se bem me lembro, gw2 não gosta do msi afterburner, tentou correr com ele desligado? I see a lot of people with afterburners and none of them have this problem... but I tried without and it doesn't work either. I can't even get into my character anymore, now every time I get into it the game turns off my monitor and doesn't come back... Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted November 29, 2021 Share Posted November 29, 2021 (edited) 45 minutes ago, Brubs Chan.2506 said: Tried to install a 2020 driver but it still didn't work. I think I'll give up... when I have the money to upgrade my PC I'll come back... That's a pity, but understandable. I think I've put in my knowledge I have. Maybe others have more tips for you. Or you can bring your PC to a good PC repair workshop where they can swap out parts to test where the instability comes from. Good luck. Edited November 29, 2021 by TheQuickFox.3826 1 Link to comment Share on other sites More sharing options...
Forgotten Legend.9281 Posted November 29, 2021 Share Posted November 29, 2021 I hate to say it, but your PC is 9 years old. It is probably breaking down from old age. Even though you took real good care of it. 1500$US - 2000$US would buy you a good pre-made machine to last another 5 years or more. 8-core CPU, 16GB of RAM, a 1TB NVMe SSD (also known as pcie or M.2) , (and hopefully a HDD, too) and a GPU (Graphics Card) with 8GB VRAM or more. You will maybe need a new monitor because the cables have changed to match the new technology. I dealt with the issue of an 8 year old PC failing more and more often recently, also. I gave up trying to repair it and just recently built a new PC with all new recent technology parts. I also slowly bought most of those parts over a 12 month period, carefully researching compatibility. good luck! Link to comment Share on other sites More sharing options...
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