Takato.5013 Posted December 15, 2021 Share Posted December 15, 2021 (edited) Let me explain: last week I made a lvl 20 Asura woman character to get a weekly key (Black Lion Chest Key) After getting the key, I delete the character until next week, when I recreate But today I went to my level 20 to get the key of the week and I can't find the two 32-slost bags I realize that I ended up erasing the two bags together with the lvl 20 character Which bags were losing? One 32-Slot Hero's Trusty Backpack (Seasons of the Dragons reward) https://wiki.guildwars2.com/wiki/32-Slot_Hero's_Trusty_Backpack and one Reinforced Boreal Trunk (made via craft)https://wiki.guildwars2.com/wiki/Reinforced_Boreal_Trunk Ae I thought about getting in touch with the support to recover these two bags, it's simple, isn't it? NO, the support was polite and irreducible in being able to recover the two lost bags Saying that you can't see the loss of the bag or any lost item speaking Quote "It is not possible for the Guild Wars 2 Support Team to replace such an item without an independent verification of its loss and the circumstances surrounding a loss incident." Now the situation gets worse: Even mentioning that one of the bags is 32-Slot Hero's Trusty Backpack a Seasons of the Dragons reward bag that is 100% complete in the achievement panel and I have in my characters the legendary Amulet Prismatic Champion's Regalia final reward The support cannot know if the bag was in the deleted character or not, ok. Even though you can see that the bag(s) no longer exist in the account (bank and players) refusing to restore the item Quote "Occasionally, we are unable to replace items, and that is true in the case of the item or items that you have requested. Unfortunately, we are unable to verify that the character in question had the bags on them when deleted." If I have the final (Amulet Prismatic Champion's Regalia) reward, where is the initial reward? Support doesn't know, I know, it was deleted inadvertently I'm not even talking about the bag that was crafted anymore, but the reward bag should exist in the account, since the meta achievements have been completed. I am considering the items as lost, but I wonder: What happened to GW2 support?! I don't know what's going on, but the support has been much better!!! PS: If you wonder about independent verification? Well, I made the request for an independent verification and the support changed the subject 🙂 I don't know it was just me this behavior of support in not helping. So it's a warning Pay attention to what you delete Takato Edited December 15, 2021 by Takato.5013 2 Link to comment Share on other sites More sharing options...
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!Register a new account
Already have an account? Sign in here.Sign In Now