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I'm not receiving the password reset email for my 2nd account

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I have a 2nd Guild Wars Account (besides this one), however I forgot the PW to it. So I tried to reset it via the autmatic password reset system on this website but I didnt receive the email to reset my PW! 
Does it take longer than 30 minutes to arrive? Should I wait longer or did something go wrong? 
I'd be very grateful for any help to recover my account. 



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