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Error code 80010 - Can't redeem gem code purchase from Best Buy


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I am trying to redeem a gem card digital purchase from Best Buy and getting this error code. I've been trying to buy gems now for about a week. I've read through the 80808 thread but was not able to find a topic on this code. I hope this is just a fixable error. I've already spent the money. Please help.

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For what it's worth I am having a similar problem.  I cannot buy any gems online at Amazon since Christmas.  I suspect that GW2 management hasn't addressed the whole problem of buying Gems they Gem cards just yet.  For now the best we can do is make as much noise as we can until GW2 management responds. 

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17 minutes ago, ksgates.3509 said:

For what it's worth I am having a similar problem.  I cannot buy any gems online at Amazon since Christmas.  I suspect that GW2 management hasn't addressed the whole problem of buying Gems they Gem cards just yet.  For now the best we can do is make as much noise as we can until GW2 management responds. 

That's very unfortunate. Sorry to hear others are having this issue. I would think this kind of issue would be resolved quickly as it means loss of revenue. 

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3 minutes ago, TheQuickFox.3826 said:

https://help.guildwars2.com/hc/en-us/articles/230890448-How-to-use-a-Gem-Card

 

If this fails, open a support ticket. If that fails, contact the point of purchase.

Thanks for the link, but I've been buying gems and playing this game since launch and never had this issue. I see I'm not the only one. I hope it gets fixed but in the meantime, I guess I'm out $25.

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4 minutes ago, Xyos.2740 said:

Thanks for the link, but I've been buying gems and playing this game since launch and never had this issue. I see I'm not the only one. I hope it gets fixed but in the meantime, I guess I'm out $25.

 

You already contacted Support?

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20 minutes ago, Xyos.2740 said:

Thanks for the link, but I've been buying gems and playing this game since launch and never had this issue. I see I'm not the only one. I hope it gets fixed but in the meantime, I guess I'm out $25.

Buying Gems in-game, buying physical Gem Cards from Best Buy, or buying digital Gem Cards from Best Buy?  They each have a separate way of redeeming.  I had no issue redeeming a digital Best Buy Gem Card. 

Do contact the CS Team via the 'Support' link above/below.

Also, the other poster that responded referred to a different issue, entirely. 

Edited by Inculpatus cedo.9234
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Thanks to all who commented and those of you who offered assistance. I didn't contact support as I wanted to try and give it some time to see if the matter would clear up. I tried the code again and it worked this time. It just took a while. The only reason why I bought a card is because I'm a victim of the dreaded 80808 error. I contacted support about that, but I'm still waiting for a response. I guess for now, I'll buy way less gems and stick to cards.

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