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How to access EOD when it has been pre-purchased???

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like many I pre-purchased EOD (on 08/17/2021, I have the pdf for proof)

I thought (perhaps naively) that this would be enough for me to play it right now....

a priori, no since the only thing I can get is a charming message asking me to buy it...

Is this a bug? A manipulation that I ignore? where do i have to ask for my refund??

I can't wait to play...

see you soon, I hope 


PS ; sorry for the google trad copy/past ...

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Did you add the key to your account as described here?



If you purchased Path of Fire, Heart of Thorns or End of Dragons and want to add it to an existing account, you can do so via your Account Management page:

  1. Sign in to the Account Management page using your ArenaNet account.
  2. Click the REDEEM A CODE button on the 'Overview' page.
  3. Enter or copy and paste your code into the Enter Registration Code field.
  4. Hit SUBMIT to redeem the code and add it to your account.


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