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can't enter gem code on blacklion panel


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1 hour ago, raamess.1642 said:

it has been more than 12 hours since i filed a ticket.

when i want to redeem my gem code, there is nothing shown on a redeem code.

there is only redeem an item code. help.

What code are you trying to redeem?  A code for the expansions or a code for an in game item or gems?  I asked because you mentioned gem code. 

Here are the instructions for redeeming various codes:

https://help.guildwars2.com/hc/en-us/articles/230558147-Redeeming-Special-Codes

Specifically gem codes:

Quote

Gem codes can come from special promotions or from gem cards sold by our retail partners. You can redeem gem codes in the game by following these steps:

  1. Log in to Guild Wars 2 with the account where you want to unlock gems.
  2. Open the Black Lion Trading Company panel. The default hotkey is [O]. You can also click the lion icon  in the upper left corner of the game screen.
  3. Click the "Redeem Code" link in the upper left corner of the Store homepage.
  4. Enter or copy and paste your gem code into the field that reads: "Please enter your Gem code"
  5. Click Redeem.

If the above does not work then as mentioned above you will have to wait for a response from support.

 

Edited by JustTrogdor.7892
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