Unable to teleport to friend even when both of us are on the EU megaserver

[DABhand.2079]

Hi sorry I did try to find if someone posted this, but I got a lot of other forum posts that weren't on topic and I couldn't find anything.

Yesterday I was in a party with someone on my friend list, we are both EU, and when using my Teleport to Friend/Party item it told me they were on another world. This isn't true as we are both EU. So I have no idea, why I would get this error message. Even the party interface wouldn't let me join them.

I am at a loss at why this is happening. Any advice, or is it a bug on my account or theirs?


Thanks.

[Linken.6345]

Either they were in an instance like guild hall and story or in a full map instance.

Unless they are Na server cluster without realising it ask them what server is their home.

[BunjiKugashira.9754]

Another possibility is that one of you downloaded a patch that the other one didn't download yet. Players with different versions of the game can not play together. When the Teleport to Friend fails, check if there was a patch within the last 2 hours and if you might be on a different version than your friend.

[DABhand.2079]

Thanks for the answers, no they weren't in an instance, they were waiting on a WB event and I was going to join them. And got hit with that message. And also everyone is up to date.

So as you can see it is very peculiar lol

[Inculpatus cedo.9234]

Did you ask them what World they are on?  You can physically be in EU, and purchase an EU key, and still choose an NA World.

[DABhand.2079]

I know my post count is low and may give the impression I am new to the game (no idea where my previous posts went to), but I can assure you I know the difference and they are in the EU with an EU copy of the game.

[Ashantara.8731]

1 hour ago, DABhand.2079 said:

I know my post count is low and may give the impression I am new to the game (no idea where my previous posts went to), but I can assure you I know the difference and they are in the EU with an EU copy of the game.

As people already suggested: their map instance must have been full. You said it was a World Boss event, so this was likely the case.

[DABhand.2079]

The population was low, it was just the Fire Elemental WB. They were streaming at the time, and there was the usual 20-30 people. Even if the instance is full, it will say if you try to join someone.

[DABhand.2079]

So I thought I would submit a ticket..... however everytime I log in to do so, it redirects to the account page, guess they don't want us to submit tickets lol.

[Inculpatus cedo.9234]

You can contact the CS Team by sending an email to support@arena.net for assistance.  Make sure you provide both your and your friend's World.

Good luck.

[Parasite.5389]

IIRC: using a Teleport to friend on a player in the same map, but in a different flow/instance will result in this error message.

the correct process to join their map is to right click their character portrait and click "join in player instance"

if that option doesn't appear, then you are in-fact playing on different servers(EU/NA)

[mercury ranique.2170]

you can always submit a supprot ticket, like explained.
But if this happened just once, I wonder if it would be very effective.  They use terms like world and mega server to make it understandable,, but rreality is a bit more complex.
as explained, they change everyones pool of maps as they do an update of the game.  To speculate a bit what could be going on.
Most recent updates are related to end of dragons. You have the ability to play the game while updating. This doesnt work well. way your friends  or you could end up with a pre-updated map while the other is a on a post updated map. But to complicate things, to facilitate this option, there are maps that allow players from both sides, untill a certain time has passed.
Obvious, this is specualtion, but is it really important to have support take a look at it and answer it, if it only occured once?
If so, feel free to file a report using the mailadress. Ohterwise, except it as it was.