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crashing on "Empty" [Merged]


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my game keeps crashing on the EoD story "empty" 1st time i played it all the way and when it was done game crashed. now i cant even enter it at all.

*--> Error Logs <--*
12:42:41Z NULL REWARD TRACK: 82100956-F766-E111-809D-78E7D1936EF0
12:42:41Z NULL REWARD TRACK: 82100956-F766-E111-809D-78E7D1936EF0
12:42:44Z Debug token '0x00000000000266FA': Lightning ran out of space for new bolts.
12:42:59Z NULL REWARD TRACK: 82100956-F766-E111-809D-78E7D1936EF0
12:42:59Z NULL REWARD TRACK: 82100956-F766-E111-809D-78E7D1936EF0
12:42:59Z NULL REWARD TRACK: 82100956-F766-E111-809D-78E7D1936EF0
12:42:59Z Content is referencing a propID that doesn't exist propId='2741081827177142539'
12:42:59Z Content is referencing a propID that doesn't exist propId='2741083356185499918'
12:42:59Z Content is referencing a propID that doesn't exist propId='2741083764207393039'
12:42:59Z Content is referencing a propID that doesn't exist propId='2741081956026161416'
12:42:59Z Content is referencing a propID that doesn't exist propId='2738519526997760255'
12:42:59Z Content is referencing a propID that doesn't exist propId='2741083815747000588'
Crashed at 12:43:04Z

i deleted the GW2.dat file i deleted all the temp files everything that your support page has suggested. i dont under stand this i did this on my rev no issues now im doing it on my thief and theres a problem.

 

Edited by Solocup.3069
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had the same issue for several days last week, same propId errors, similar situation in that my first playthrough was fine, then it crashed when trying to enter it on a different character.

 

kept trying it once a day, kept on crashing, eventually decided to finish echovald map completion on that character, afterwards went back to try the story step again and was finally able to enter and complete it.

 

couldn't even begin to guess what specific thing changed in my case that led to it resolving... good luck.

 

 

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4 hours ago, Levetty.1279 said:

Happening to me, Anet refuses to respond to my messages even though this is stopping me from playing the game I paid for. Never dealt with a more anti consumer company.

You are not received the near-immediate automated response when submitting a ticket via the 'Support' link (above/below) to the CS Team? You are aware that submitting an in-game 'Bug Report' will garner no response as indicated on the 'Bug Report' window.

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Exact same issue here on my end. At first it worked just fine, but at that time my connection wasn't stable. But even so, the checkpoints and all worked. Eventually gave up, due to my poor connection and tried the next day. From then on, nothing. Crashes every time. Even restarting that chapter doesn't help. 

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well it also crashes when i just try to replay, i was able to use it once and then i had to exit to retry achiev and now can't get back in

 

*--> Crash <--*
Assertion: !m_occlusionInstances[handleType][handleArrayIndex].user 
File: D:\Perforce\Live\NAEU\v2\Code\Arena\Engine\Gr\GrLuid.cpp(1482)
App: Gw2-64.exe 
Pid: 21420
BaseAddr: 00007FF636980000
ProgramId: 101
Build: 126713
When: 2022-03-26T23:01:08Z 2022-03-26T19:01:08-04:00
Uptime:   0 days  0:00:49
Flags: 0
DumpFile: Crash.dmp

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I am also having the same issue with the game crashing when I try to play "Empty". I have tried lowering performance and dropping and reactivating the story. Nothing has worked. I will finish the zone and see if that provides a solution.

28/03/2022 I dropped the chapter from my story journal and replayed the previous chapter "To catch a spider" I did not go the camps but straight to the hideout. I did not log out and continued straight on. This let me play "Empty" without a crash.

Edited by MaGiK.1674
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Same problem can't progress the story.

 

*--> Crash <--*
Assertion: !m_occlusionInstances[handleType][handleArrayIndex].user
File: D:\Perforce\Live\NAEU\v2\Code\Arena\Engine\Gr\GrLuid.cpp(1482)
App: Gw2-64.exe
Pid: 4496
BaseAddr: 00007FF6E0380000
ProgramId: 101
Build: 126713
When: 2022-03-27T10:55:26Z 2022-03-27T12:55:26+02:00
Uptime:   0 days  0:01:17
Flags: 0
DumpFile: Crash.dmp

*--> System <--*
Name: 4d045d4c
IpAddr: 192.168.1.227
Processors: 6 [GenuineIntel:6:14:12]
OSVersion: Windows 10.0 (64 bit)

*--> System Memory <--*
Physical: 11084MB/16335MB  67%
Paged:     8557MB/16335MB  52%
Virtual:  134209522MB/134217727MB  3%
Load: 32%
CommitTotal:   7778MB
CommitLimit:  16335MB
CommitPeak:    7842MB
SystemCache:   2631MB
HandleCount:  47817
ProcessCount:   116
ThreadCount:   1535

*--> Process Memory <--*
Private:         3484MB
WorkingSet:      2473MB
PeakWorkingSet:  2556MB
PageFaults:   2714154

*--> Memory Category Usage (Inclusive) <--*
[Category]              [Size(MB)]  [Count]     
Root                    1939.91     1085907     
Programmer Data         1272.99     452635      
Engine                  711.52      213091      
Uncategorized           491.68      524631      
Game                    385.23      192047      
Model-Programmer        367.33      80525       
Model Granny            357.14      33231       
Gr                      310.19      82660       
Content                 261.01      66195       
DDI                     155.48      6675        
Collections             131.09      3634        
Dictionary              130.11      1054        
Text                    102.42      14227       
Art Assets              98.92       25399       
Collide                 76.32       83242       
Gr Material             68.87       8985        
Gr Umbra                52.96       1550        
Map Assets              45.85       22809       
Character Models        43.47       1801        
Composite Models        43.34       1274        
I/O                     34.50       1982        
Composite Tex Pool      33.18       75          
Composite Tex           33.18       75          
Archive                 32.99       38          

*--> Memory Category Usage (Exclusive) <--*
[Category]              [Size(MB)]  [Count]     
Uncategorized           491.68      524631      
Model Granny            357.14      33231       
Content                 261.01      66195       
DDI                     145.57      2712        
Dictionary              130.11      1054        
Text                    102.42      14227       
Gr Material             68.87       8985        
Gr Umbra                52.96       1550        
Collide                 37.97       18350       
Composite Tex Pool      33.18       75          
Archive                 32.99       38          
Collide Havok           30.16       63784       
Terrain Geo             22.05       1432        
Composite               14.38       2207        
Gr Model                14.26       39982       
Prop Models             12.98       10440       
Map Zone                12.52       17241       
Model-Programmer        10.16       46341       
Composite Packfile      10.05       290         
DDI Geometry            9.70        1707        
Gr Texture              9.41        2710        
Audio FMOD              9.08        2128        
Collide Mesh            8.19        1108        
Props                   6.74        22617       

*--> DllList <--*
00007FF6E0380000 - E:\Guild Wars 2\Gw2-64.exe
00007FFFE46F0000 - C:\Windows\SYSTEM32\ntdll.dll
00007FFFE4240000 - C:\Windows\System32\KERNEL32.DLL
00007FFFE2180000 - C:\Windows\System32\KERNELBASE.dll
00007FFFE3BE0000 - C:\Windows\System32\USER32.dll
00007FFFE1F60000 - C:\Windows\System32\win32u.dll
00007FFFE3310000 - C:\Windows\System32\GDI32.dll
00007FFFE25F0000 - C:\Windows\System32\gdi32full.dll
00007FFFE2550000 - C:\Windows\System32\msvcp_win.dll
00007FFFE2450000 - C:\Windows\System32\ucrtbase.dll
00007FFFE3B30000 - C:\Windows\System32\ADVAPI32.dll
00007FFFE3DF0000 - C:\Windows\System32\msvcrt.dll
00007FFFE2800000 - C:\Windows\System32\sechost.dll
00007FFFE4330000 - C:\Windows\System32\RPCRT4.dll
00007FFFE3D80000 - C:\Windows\System32\WS2_32.dll
00007FFFE1F90000 - C:\Windows\System32\WINTRUST.dll
00007FFFE4230000 - C:\Windows\System32\PSAPI.DLL
00007FFFDC4E0000 - C:\Windows\SYSTEM32\VERSION.dll
00007FFFE2D10000 - C:\Windows\System32\ole32.dll
00007FFFDDBD0000 - C:\Windows\SYSTEM32\WTSAPI32.dll
00007FFFD94F0000 - C:\Windows\SYSTEM32\WINMM.dll
00007FFFE2F80000 - C:\Windows\System32\combase.dll
00007FFFE4460000 - C:\Windows\System32\OLEAUT32.dll
00007FFFE3340000 - C:\Windows\System32\SHELL32.dll
00007FFFE2020000 - C:\Windows\System32\CRYPT32.dll
00007FFFDC4A0000 - C:\Windows\SYSTEM32\MSACM32.dll
00007FFFCB990000 - C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.928_none_faefac437613c6cc\gdiplus.dll
00007FFFCA250000 - C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.844_none_423537bff6b9828c\COMCTL32.dll
00007FFFCEB10000 - C:\Windows\SYSTEM32\winmmbase.dll
00007FFFCBB40000 - C:\Windows\SYSTEM32\MSIMG32.dll
00007FFFDC480000 - C:\Windows\SYSTEM32\USP10.dll
00007FFFD2BF0000 - C:\Windows\SYSTEM32\Secur32.dll
00007FFFE17E0000 - C:\Windows\SYSTEM32\CRYPTBASE.DLL
00007FFFE1CF0000 - C:\Windows\SYSTEM32\SSPICLI.DLL
00007FFFE4300000 - C:\Windows\System32\IMM32.DLL
00007FFFE1A20000 - C:\Windows\SYSTEM32\MSASN1.dll
00007FFFE1E30000 - C:\Windows\System32\bcryptPrimitives.dll
00007FFFD0450000 - C:\Windows\SYSTEM32\dbghelp.dll
00007FFFDFF90000 - C:\Windows\SYSTEM32\windows.storage.dll
00007FFFE18A0000 - C:\Windows\SYSTEM32\Wldp.dll
00007FFFE3F70000 - C:\Windows\System32\SHCORE.dll
00007FFFE4020000 - C:\Windows\System32\shlwapi.dll
00007FFFE1D70000 - C:\Windows\SYSTEM32\profapi.dll
00007FFFDFD90000 - C:\Windows\SYSTEM32\kernel.appcore.dll
00007FFFE1FF0000 - C:\Windows\System32\bcrypt.dll
00007FFFDF8D0000 - C:\Windows\system32\uxtheme.dll
00007FFFDBF80000 - C:\Windows\SYSTEM32\cryptnet.dll
00007FFFE32F0000 - C:\Windows\System32\imagehlp.dll
00007FFFE17F0000 - C:\Windows\SYSTEM32\CRYPTSP.dll
00007FFFE0F40000 - C:\Windows\system32\rsaenh.dll
00007FFFD9BF0000 - C:\Windows\SYSTEM32\dxcore.dll
00007FFFE2700000 - C:\Windows\System32\cfgmgr32.dll
00007FFFD8BA0000 - C:\Windows\SYSTEM32\drvstore.dll
00007FFFE1C00000 - C:\Windows\SYSTEM32\devobj.dll
00007FFFE0740000 - C:\Windows\SYSTEM32\gpapi.dll
00007FFFE2750000 - C:\Windows\System32\clbcatq.dll
00007FFFE0B70000 - C:\Windows\SYSTEM32\ntmarta.dll
00007FFFD0210000 - C:\Windows\system32\napinsp.dll
00007FFFD01F0000 - C:\Windows\system32\pnrpnsp.dll
00007FFFC6820000 - C:\Windows\system32\wshbth.dll
00007FFFDD7F0000 - C:\Windows\system32\NLAapi.dll
00007FFFE12B0000 - C:\Windows\SYSTEM32\IPHLPAPI.DLL
00007FFFE1610000 - C:\Windows\System32\mswsock.dll
00007FFFE12F0000 - C:\Windows\SYSTEM32\DNSAPI.dll
00007FFFE32E0000 - C:\Windows\System32\NSI.dll
00007FFFD01D0000 - C:\Windows\System32\winrnr.dll
00007FFFCFCA0000 - C:\Windows\System32\fwpuclnt.dll
00007FFFCF3F0000 - C:\Windows\System32\rasadhlp.dll
00007FFFE4590000 - C:\Windows\System32\msctf.dll
00007FFFD91F0000 - C:\Windows\SYSTEM32\textinputframework.dll
00007FFFDF3F0000 - C:\Windows\System32\CoreMessaging.dll
00007FFFDF090000 - C:\Windows\System32\CoreUIComponents.dll
00007FFFDDD30000 - C:\Windows\SYSTEM32\wintypes.dll
00007FFFDC190000 - C:\Windows\SYSTEM32\WindowsCodecs.dll
00007FFFD2790000 - C:\Windows\SYSTEM32\TextShaping.dll
00007FFFBB7C0000 - E:\Guild Wars 2\bin64\CoherentUI64.dll
00007FFFD3740000 - C:\Windows\SYSTEM32\d3d9.dll
00007FFFDFBB0000 - C:\Windows\SYSTEM32\dwmapi.dll
00007FFFDC4F0000 - C:\Windows\SYSTEM32\WINNSI.DLL
00007FFFE1C30000 - C:\Windows\SYSTEM32\DPAPI.dll
00007FFFE0BE0000 - C:\Windows\SYSTEM32\WINSTA.dll
00007FFFD6DA0000 - C:\Windows\SYSTEM32\nvapi64.dll
00007FFFE28A0000 - C:\Windows\System32\SETUPAPI.dll
00007FFFDE2F0000 - C:\Windows\SYSTEM32\d3d11.dll
00007FFFB9740000 - E:\Guild Wars 2\dxgi.dll
00007FFFCF700000 - C:\Windows\SYSTEM32\WININET.dll
00007FFFE0770000 - C:\Windows\system32\dxgi.dll
00007FFFD8F80000 - C:\Windows\System32\DriverStore\FileRepository\nvmdig.inf_amd64_48a94de4b861e2fb\nvldumdx.dll
00007FFFB5B30000 - C:\Windows\System32\DriverStore\FileRepository\nvmdig.inf_amd64_48a94de4b861e2fb\nvwgf2umx.dll
00007FFFDEB20000 - C:\Windows\SYSTEM32\dcomp.dll
00007FFFD7510000 - C:\Windows\SYSTEM32\iertutil.dll
00007FFFD9950000 - C:\Windows\SYSTEM32\ondemandconnroutehelper.dll
00007FFFDCA50000 - C:\Windows\SYSTEM32\winhttp.dll
00007FFFD40E0000 - C:\Windows\SYSTEM32\urlmon.dll
00007FFFE0E60000 - C:\Windows\system32\schannel.DLL
00007FFFCBE00000 - C:\Windows\SYSTEM32\mskeyprotect.dll
00007FFFE18D0000 - C:\Windows\SYSTEM32\NTASN1.dll
00007FFFE1910000 - C:\Windows\SYSTEM32\ncrypt.dll
00007FFFD2B50000 - C:\Windows\system32\ncryptsslp.dll
00007FFFDBFC0000 - C:\Windows\SYSTEM32\mscms.dll
00007FFFE1D30000 - C:\Windows\SYSTEM32\USERENV.dll
00007FFFDBE60000 - C:\Windows\SYSTEM32\ColorAdapterClient.dll
00007FFFBD300000 - C:\Windows\System32\Windows.Internal.Graphics.Display.DisplayColorManagement.dll
00007FFFD9EF0000 - C:\Windows\System32\MMDevApi.dll
00007FFFBD2B0000 - C:\Windows\SYSTEM32\wdmaud.drv
00007FFFDCB60000 - C:\Windows\SYSTEM32\AVRT.dll
00007FFFDD8C0000 - C:\Windows\SYSTEM32\ksuser.dll
00007FFFC78B0000 - C:\Windows\SYSTEM32\AUDIOSES.DLL
00007FFFE1420000 - C:\Windows\SYSTEM32\powrprof.dll
00007FFFE1290000 - C:\Windows\SYSTEM32\UMPDC.dll
00007FFFDD820000 - C:\Windows\SYSTEM32\msacm32.drv
00007FFFDD810000 - C:\Windows\SYSTEM32\midimap.dll
00007FFFDF9B0000 - C:\Windows\SYSTEM32\resourcepolicyclient.dll
00007FFFBD260000 - C:\Windows\SYSTEM32\icm32.dll
00007FFFDDE90000 - C:\Windows\SYSTEM32\d3dcompiler_47.dll

*--> Game Context <--*
MapId: 1434
Flags: 0x241
ElapsedTime: 00:00:06

*--> World State <--*
<WorldState BufferCapacity="0" BufferUsed="0" DrawCalls="9" Fps="46" EffectLights="0" Lights="0" Materials="5" Particles="0" Submodels="9" TextureLoadsPending="0" TextureMemory="0" Triangles="18" VerticesSoftwareTransformed="0" VideoMemoryTotal="0" CameraPos="8818.73, -21144.2, -16661.3" CameraFwd="0.795278, 0.562965, 0.224951" MapName="GvwiU.FRBg5" MapNamespace="gnLZA" MapSector="1aay/.xfHqA" MapType="Instance" MapFloor="1" MapId="1434" MapGuid="64F30D88-AD19-41A3-A9D0-7CBE602B2157" MapTimeOfDay="1.000000" PlayerFacing="0.0361818, 0.999345, -0" PlayerPos="9981.7, -21560.5, -16415.2" PlayerVelocity="0, 0, 0" />

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.19041.867 (64/32-bit compatible)]

*--> ClientContextThreadProc Thread 0x1c44 <--*

*--> Trace <--*
Pc                Rt                : Args
00007ff6`e045988c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e0473d5b 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e0472bd7 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e0487d6d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e0f44b08 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e0f437a5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e0effd4b 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e0f8cede 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e081cdf0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e0804e8a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e07ef647 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e07eab69 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e13c5f04 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e11b7bc4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e11b88d1 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e076a611 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e076a850 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e076b215 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e06a0bb5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e069ef40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e069f041 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e069eb90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e069ffb7 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e06a0086 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e069e345 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e044fb2d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`e065aa20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007fff`e4257034 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007fff`e4742651 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

*--> Thread registers <--*
rax=0000000000000001 rbx=00007ff6e1960958 rcx=000000e6db8fe360
rdx=00007ff6e1960958 rsi=00000000000005ca rdi=00007ff6e1960a98
rip=00007ff6e045982d rsp=000000e6db8fe300 rbp=0000000000000001
 r8=00000000000005ca  r9=000002756ab7a4a0 r10=0000000000008000
r11=000000e6db8fe5e0 r12=000002756ab7a4a0 r13=00000275cff46230
r14=0000027566acc670 r15=00007ff6e257a890
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

rbx-32 00007FF6E1960938  00007ff6`e03859e0 00007ff6`e03859f0 00007ff6`e0385dc0 00007ff6`e0385e50
rbx +0 00007FF6E1960958  6f667265`505c3a44 6576694c`5c656372 32765c55`45414e5c 72415c65`646f435c
rbx+32 00007FF6E1960978  69676e45`5c616e65 72475c72`475c656e 7070632e`6469754c 00000000`00000000
rcx-32 000000E6DB8FE340  00007ff6`e045982d 000000e6`db8fe300 00000000`00000001 00000000`00000000
rcx +0 000000E6DB8FE360  00000275`86e6fbd0 00007ff6`e05f1d9f 00000002`c0909c90 00007fff`e471b86b
rcx+32 000000E6DB8FE380  00000000`029d0158 00007fff`e471b86b 00009fbf`0010000f 0053002b`002b0033
rdx-32 00007FF6E1960938  00007ff6`e03859e0 00007ff6`e03859f0 00007ff6`e0385dc0 00007ff6`e0385e50
rdx +0 00007FF6E1960958  6f667265`505c3a44 6576694c`5c656372 32765c55`45414e5c 72415c65`646f435c
rdx+32 00007FF6E1960978  69676e45`5c616e65 72475c72`475c656e 7070632e`6469754c 00000000`00000000
 r9-32 000002756AB7A480  00000001`00000000 90000700`86f74315 00000000`00000000 004b0110`00000000
 r9 +0 000002756AB7A4A0  00007ff6`e1aaa110 00000000`00008f9e 00107000`00000001 00000000`00000000
 r9+32 000002756AB7A4C0  00000000`00000000 03000065`0000000a 00000275`73b7c1b0 00000001`00000010

*--> Code <--*
00007ff6`e045980d  488bf941 8bf0488d 0d860012 02488bda H..A..H......H..
00007ff6`e045981d  e84e60fe ff488d4c 2460ff15 fbea4e01 .N`..H.L$`....N.
00007ff6`e045982d  488b8424 58010000 4c8d0544 20500148 H..$X...L..D P.H
00007ff6`e045983d  89442440 4885db48 8b8424f8 00000044 .D$@H..H..$....D
00007ff6`e045984d  8bce4889 4424484c 0f45c348 8b842400 ..H.D$HL.E.H..$.
00007ff6`e045985d  01000048 8bd74889 44245033 c9488d44 ...H..H.D$P3.H.D

*--> Stack <--*
000000e6`db8fe300  00000000`00000000 00000000`00000040 00000000`00000030 00000000`00000010 ........@.......0...............
000000e6`db8fe320  000000e6`db8fe340 000000e6`db8fe360 00000000`00000000 00007fff`e471b3c7 @.......`.................q.....
000000e6`db8fe340  00007ff6`e045982d 000000e6`db8fe300 00000000`00000001 00000000`00000000 -.E.............................
000000e6`db8fe360  00000275`86e6fbd0 00007ff6`e05f1d9f 00000002`c0909c90 00007fff`e471b86b ....u....._.............k.q.....
000000e6`db8fe380  00000000`029d0158 00007fff`e471b86b 00009fbf`0010000f 0053002b`002b0033 X.......k.q.............3.+.+.S.
000000e6`db8fe3a0  00000202`002b002b 00007ff6`e05e780e 00000000`00000000 00000275`6ceb1440 +.+......x^.............@..lu...
000000e6`db8fe3c0  00000000`00000000 00000275`6ceb0f00 00000275`6ceb02a8 00000000`00000001 ...........lu......lu...........
000000e6`db8fe3e0  000000e6`db8fe360 00007ff6`e1960958 00007ff6`e1960958 000000e6`db8fe300 `.......X.......X...............
000000e6`db8fe400  00000000`00000001 00000000`000005ca 00007ff6`e1960a98 00000000`000005ca ................................
000000e6`db8fe420  00000275`6ab7a4a0 00000000`00008000 000000e6`db8fe5e0 00000275`6ab7a4a0 ...ju......................ju...
000000e6`db8fe440  00000275`cff46230 00000275`66acc670 00007ff6`e257a890 00007ff6`e045982d 0b..u...p..fu.....W.....-.E.....
000000e6`db8fe460  00000000`0000027f 00000000`00000000 00000000`00000000 0000ffff`00009fbf ................................
000000e6`db8fe480  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000e6`db8fe4a0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000e6`db8fe4c0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000e6`db8fe4e0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000e6`db8fe500  00000000`00000000 00000000`00000000 3f800000`00000000 00000000`00000000 .......................?........
000000e6`db8fe520  00000000`00000000 00000000`3f800000 00000000`00000000 00000000`00000000 ...........?....................
000000e6`db8fe540  00000000`3f3bbbbc 00000000`00000000 00000000`3f0ccccd 00000000`00000000 ..;?...............?............
000000e6`db8fe560  00000000`c6a80000 00000000`00000000 00000000`45c00000 00000000`00000000 ...................E............
000000e6`db8fe580  00000000`4306f880 00000000`00000000 00000000`00000000 00000000`00000000 ...C............................
000000e6`db8fe5a0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000e6`db8fe5c0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000e6`db8fe5e0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
000000e6`db8fe600  00000275`f1f5b390 00007fff`e47147b1 00000000`00000001 00000275`6cfd0000 ....u....Gq................lu...
000000e6`db8fe620  000000e6`db8fe749 00000000`00000000 00000000`00000000 00000275`f1f5b3a0 I...........................u...
000000e6`db8fe640  00000275`f1f5b3a0 00007ff6`e044d4be 00000000`00000000 00000275`b69cccd0 ....u.....D.................u...
000000e6`db8fe660  00000000`00000030 00000000`00000001 00000275`d6043824 00007ff6`e048ceae 0...............$8..u.....H.....
000000e6`db8fe680  00000000`00000000 000000e6`db8fe749 00000000`00000000 00000275`b69cccd0 ........I...................u...
000000e6`db8fe6a0  00000275`d6043820 00000275`d6043818 00007ff6`00000001 00000275`d604381c  8..u....8..u............8..u...
000000e6`db8fe6c0  00000000`00000000 00000001`00000004 00000275`cff46230 00007ff6`00000002 ................0b..u...........
000000e6`db8fe6e0  00000275`f1f5b3a0 00000000`00000001 00004c08`00000040 00007ff6`e2590270 ....u...........@....L..p.Y.....

*--> Error Logs <--*
10:54:45Z NULL REWARD TRACK: AB57EBA7-2D86-E111-809D-78E7D1936EF0
10:54:45Z NULL REWARD TRACK: AB57EBA7-2D86-E111-809D-78E7D1936EF0
10:55:21Z NULL REWARD TRACK: AB57EBA7-2D86-E111-809D-78E7D1936EF0
10:55:21Z NULL REWARD TRACK: AB57EBA7-2D86-E111-809D-78E7D1936EF0
10:55:21Z NULL REWARD TRACK: AB57EBA7-2D86-E111-809D-78E7D1936EF0
10:55:21Z Content is referencing a propID that doesn't exist propId='2741081827177142539'
10:55:21Z Content is referencing a propID that doesn't exist propId='2741083356185499918'
10:55:21Z Content is referencing a propID that doesn't exist propId='2741083764207393039'
10:55:21Z Content is referencing a propID that doesn't exist propId='2741081956026161416'
10:55:21Z Content is referencing a propID that doesn't exist propId='2738519526997760255'
10:55:21Z Content is referencing a propID that doesn't exist propId='2741083815747000588'
Crashed at 10:55:26Z

*--> Graphics Device Info <--*
VendorId    = 0x10de
DeviceId    = 0x1f02
Version     = 51179
Description = NVIDIA GeForce RTX 2070
Compat      = 0x000000000fbffcbf
VidMem      = 8192 MB

*--> NVidia Info <--*
DriverVersion = 511.79

 

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Hi,

I was going though the story on an alt and I got to the end of Empty, and my character was stuck with the movie reel above his head after the last cut scene. The game crashed, and now every time I attempt to re-enter the instance from the airship the client crashes completely. I've tried this several times, even after a PC restart, but the issue persists. This is keeping me from progressing the story on my character.

 

Thanks, and have fun figuring out this crash bug.

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I've just reported another bug, happening on that instance if you jump off the ship before the NPCs land (you will be teleported out of the instance, under the ground).

The crash on empty basically happens if you fail the first instance (or exit because you failed the achievement and want to try again).

 

An easy solution is to drop the chapter, start "convergence", the first chapter, quit and restart "Empty".

Edited by Urud.4925
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I can confirm I've been having this issue for the past 3 days. I have an ongoing ticket with support.

I've tried repair client, clearing cache, switching stories, turning off any overlay applications (Discord, MSI Afterburner) per their suggestion, even redownloaded the game and I'm still crashing.

I'm going to try what Urud suggests above and will report back.

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Had the same crash today.

I had to log off in a hurry yesterday, while playing "Empty". Was confronting Ankka already. Tried today, and straight after going inside the instance, my game crashes.

Tried to repair client, unsuccesfully. 

Looking forward for a solution, thanks for taking care of this issue <3

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