Game crashes at entering WvW

[MidnightX.6294]

occours since: since EoD was rolled.
occours when: the WvW window is opened and i chose to enter eternal battlegrounds or one of the borders. Only green border lets me enter WvW.
Because of that detour i have to wait in queue sometimes even when i wanted to visit another map. When im finally able to enter the WvW maps i can freely teleport between them with no problems at all.

 

sidenote : i did not buy EoD.

Edited March 21, 2022 by MidnightX.6294

[Hectoncheir.4210]

Same issue for me.

Went through support, tried 8 troubleshoot methods, was of no assistance. So far support wouldn't acknowledge the crash report I attached to my ticket; all I got were automated messages.

 

We're in the same boat if your crash report starts off like the following:
 

*--> Crash <--*
Exception: c0000005  
Memory at address 00007ff6`000000b8 could not be read

 

[MidnightX.6294]

*push* This issue is still not fixed.

[Carnifex.3275]

Yeah same here. Went through many steps with anets support team and they didn't manage to help me at all.

That's the error i'm getting, always when trying to join WvW: Crash

[Carnifex.3275]

Issue still remains... have to crash 5-6 times before i'm able to join wvw. You can imagine how frustrating it is if there's a queue.

[C Cspace Cowboy.5903]

Still not fixed... Have to repair almost every other game load.

 

Only crashes going into blue wvw map. Repairing archive fixes it. Annoying...

loading green map first works fine and then I can go into blue, but from pve to blue, crash.

Edited June 7, 2022 by C Cspace Cowboy.5903

[JabbaWookie.8927]

Got the same problem. Still not fixed. We wait sometime 30 minutes to join wvw with friends. get crashed.  and rego for 30 min of waiting, preying for not having a crash again. Really frustrating

[Poisonfrog.9812]

This is happening to me too!! I crash an average of 4+ times every day when attempting to enter wvw (sometimes more, occasionally just once or twice), barely one second into the loading screen. Once I do manage to get into wvw, I can freely switch maps with no problems. I do not crash with literally any other game mode, not even pvp. The problem only started for me since the patch where DX11 was made standard. Strangely, every once in a while I load in on the first try, but I LITERALLY HAVE NOT CHANGED A THING on those attempts!

I've repaired my game twice, it did not help. I have turned down number of character models and model quality to the lowest setting. I have set standard enemy and friendly models in wvw. I crash when joining solo, and when already part of a squad. It does not seem to matter what borderland I try to join. I have tried both DX9 deprecated and DX11, it does not seem to matter which, I still crash. When the crashes began, I was already using DX9, and the game automatically kept my settings to be DX9. (Sadly when I try DX11, I still get crashes, and I get the preview window bug where only half of my character is viewable. So there was no motivation for me to stay on d11). I've tried closing other programs on my computer so that gw2 is the only thing running, I've tried only closing certain programs, no combination seems to change anything.

I've run out of ideas. What else can I even try? I belong to an active wvw guild and run wvw for a couple hours nightly when I can manage to log in, so this is a huge part of my game experience that isn't working.

Edited September 27, 2022 by Poisonfrog.9812

[Carnifex.3275]

I actually figured it out after trying so many things. It's one of the weirdest things and i would've never guessed. I started to suspect its something with the rendering of skins. So.. i found out that when i disable winters presence shoulder skin - i don't crash, possibly gloves from drizzlewood coast mastery too, not sure about that still but i removed both skins. 😄 Hilarious but for me it worked... after going back and forth with anet support and trying tons of other stuff... that's what was causing it. So make sure you don't have some weird skins, maybe infusions might do that too im not sure. Something to do with rendering certain skins when u switch from pve to wvw. 

Edited April 28, 2023 by Carnifex.3275

[Poisonfrog.9812]

On 9/27/2022 at 1:28 PM, Carnifex.3275 said:

I actually figured it out after trying so many things. It's one of the weirdest things and i would've never guessed. I started to suspect its something with the rendering of skins. So.. i found out that when i disable winters presence shoulder skin - i don't crash, possibly gloves from drizzlewood coast mastery too, not sure about that still but i removed both skins. 😄 Hilarious but for me it worked... after going back and forth with anet support and trying tons of other stuff... that's what was causing it. So make sure you don't have some weird skins, maybe infusions might do that too im not sure. Something to do with rendering certain skins when u switch from pve to wvw. 

OH MY GOSH IT WORKED!!!!!! As long as I pre-swap to an equipment set that does NOT have Winter's Presence skin, I do not crash when entering wvw. If my wvw set uses the Winters Presence skin, or if I start in pve in a set with Winter's Presence, I crash, even if it's swapping to my wvw set that does not use WP. Thank you so much!!!!!!!!!!!!!!

[Carnifex.3275]

See.. told ya 😄 cuz i really went through so much technical stuff... anet also gave me so many things to try out and nothing helped. So i assume it's something to do with shoulders disappearing and adding that snow effect. Maybe the game thinks that shoulders are toggled on but you can't actually see any shoulder skins so it crashes. Hope anet is aware of it. Plus i have a feeling it's the same with nightfury (or whatever that skin is called). Those flying bats around you. So yeah! Happy it was your case too. 🙂

Edited February 15, 2023 by Carnifex.3275

[Rose.2593]

Thanks! This still isn't fixed, which is not good considering the time of year. But was having crashes and disabling Winters Presence stopped the crashes! 

Just disabling with the tick box stopped the crashes, no need to even remove the skin

Edited December 28, 2022 by John.8507

[Doggie.3184]

On 12/27/2022 at 7:37 PM, Rose.2593 said:

Thanks! This still isn't fixed, which is not good considering the time of year. But was having crashes and disabling Winters Presence stopped the crashes! 

Just disabling with the tick box stopped the crashes, no need to even remove the skin

Had this just now happen multiple times in a row on my Ele who is wearing Winters Presence and he didn't crash once I toggled it off. So either coincidence or the skin is broken.^^

[Carnifex.3275]

Yup yup. I couldn't believe when i figured it out that fix is so funny. Cuz i tried like everything system related. I think i was even at the point where i just wanted to reinstall windows 😂 Though now on my new rig i dont have that issue, so it also depends on your hardware i suppose. But yeah, u just toggle off those skins and enter wvw. U toggle them back when u're in pve or you are already in wvw.

I hope anet is aware of it now. Support didn't really help me even if they suggested a ton of system related fixes (like sfcscan, appdata, runnin as admin, runnin compatibility modes etcetc...)

Edited February 15, 2023 by Carnifex.3275

[Rose.2593]

Yeah I wrote to support and they didn't understand the skin was breaking the game. Wanted me to try loads of random things too.

[Doggie.3184]

This is happening again to my Thief after last patch. Couldn't enter WvW on him without crashing until I right-clicked an equipment template and unequipped all items and entered with that template on. Tried with some combinations but not sure why it's so yet, my other characters dont crash and wear same stuff.

Began happening immediatly after getting kicked from WvW for patch and relaunching. Nothing system related seems to matter as it happens on other computer which is reformated and fully updated and GW2 is only thing downloaded on it. Really wish patches didn't insta-kick at lightning speed from WvW, cuz it makes me feel like his data server side is corrupted when they do that before I can leave manually/safely.

Edited March 23, 2023 by Doggie.3184

[Doggie.3184]

So far it seems like Shackles of Madness on medium are what's causing it this time as it always crashes when I put it on a medium char but not light or heavy. WvW hates seasonal items I guess?

[MidnightX.6294]

I know the thread is kinda old, but.. its still happening like Poisonfrog.9812 said.
It must be some skins that keeps bugging ,but i cannot figure out which skins.

[OverRuled.8407]

Can confirm this bug happens when wearing Nightfury light. Any time i have nightfury showing/equiped and i enter WVW i crash the very second i take it off or hide it i don't crash. The crash only happens when entering WVW with the skin on.I can wear the skin in pve and go do anything i want and no crash.I am glad i found this because i was trying to figure out what it might be i just built a new pc so i figured that might have something to do with it but after seeing this thread and testing it iam 100% sure its gw 2 and not my pc.

[Reave.3609]

Confirming this is still an issue as of current patch with Winters Presence.  If you enter WVW with Winters Presence visible its a 98% chance that your client will crash.

Edited December 8, 2023 by Reave.3609

[Fablit.8326]

Still buged on March 2024 , i disabled winters presence shoulder skin and i finally can enter WvW !!!   pls anet repair this.

[Otokomae.9356]

FYI - this is STILL a problem. And it affects other shoulder skins as well, including the Hellfire shoulders. Seems to happen or not happen randomly, but consistently once it starts.