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buying diamonds with debit card

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Recently I've tried to buy some diamonds (twice for 50 euros worth of diamonds) in the store with my debit card. Since this proces was a week ago now I would like to report this towards you; the staff of GW2.


In short I've been given no message on my e-mail account with the code while the payment did go through on arenanet shop (the one opened in the GW game). Strangely I do not see that my money has been taken from my bank account. Could it be that the transfer will only occur on the end of the month or has debit card been disabled in Europe?


Kind regards




proof of payment

Edited by jonasty.4587
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34 minutes ago, Inculpatus cedo.9234 said:

You will need to contact the Billing CS Team via the 'Support' link above/below.  The CS Team doesn't really read, nor reply, to forum posts.


Good luck.

Greetings Inculpatus cedo,


Thank you for the notice. I would have been a dead man otherwise as I was patienly waiting for a response from the staff.


Kind regards,



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