Griselda.4608 Posted May 10, 2022 Share Posted May 10, 2022 Is there a known issue with trying to purchase the expansion? I've tried to upgrade to the newest expansion but can't in game or even on the website. 2 Link to comment Share on other sites More sharing options...
Ozgu.5864 Posted May 10, 2022 Share Posted May 10, 2022 According to this thread from February, Firefox didn't work but the transaction went through using Microsoft Edge. I also found this thread from some months ago, where someone mentions that it may be related to tracking protection settings in the Firefox browser. 1 Link to comment Share on other sites More sharing options...
Griselda.4608 Posted May 10, 2022 Author Share Posted May 10, 2022 We've tried Edge & Chrome. No luck so far. Not sure what the issue is.......... Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 10, 2022 Share Posted May 10, 2022 You must allow tracking for the buy.guildwars2 site(s). Link to comment Share on other sites More sharing options...
tigs.4230 Posted May 10, 2022 Share Posted May 10, 2022 (edited) I had exactly this issue just now, got a 80808 notification in two different browsers and in-game. Had to turn my adblocker off to get that far, even. Turned off tracking protection too. Seriously tho, if ArenaNet makes returning to this game this hard I'm no longer interested in buying this expansion. This is not the first time I have issues buying things for GW2 with a creditcard that works everywhere else. /their zero money CC reservation went fine so there is nothing wrong on my side Edited May 10, 2022 by tigs.4230 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted May 10, 2022 Share Posted May 10, 2022 Unfortunately, the new payment provider (Paypal subsidiary) is very particular. 1 Link to comment Share on other sites More sharing options...
TheQuickFox.3826 Posted May 10, 2022 Share Posted May 10, 2022 Payment providers make it hard for a subset of our players to buy the game directly from ArenaNet. Payment providers are very much afraid of scam, so afraid that they even block transactions that are not scam. Solution 1: Contact support to see if they can help you. Solution 2: Buy the game through one of the authorized resellers: https://www.guildwars2.com/en/retailers 1 Link to comment Share on other sites More sharing options...
Healix.5819 Posted May 11, 2022 Share Posted May 11, 2022 13 hours ago, tigs.4230 said: I had exactly this issue just now, got a 80808 notification in two different browsers and in-game. Had to turn my adblocker off to get that far, even. Turned off tracking protection too. 80808 means you need to contact support; your account is blocked from making purchases. Link to comment Share on other sites More sharing options...
tigs.4230 Posted May 13, 2022 Share Posted May 13, 2022 (edited) On 5/11/2022 at 12:13 PM, Healix.5819 said: 80808 means you need to contact support; your account is blocked from making purchases. No, it's not an account block. I actually remembered I could use a different payment option and that one always works (it did now too). It's that the system decided your account is not allowed to buy things with a credit card for some reason. Of course, no one will ever tell you what the reason actually is. Edited May 13, 2022 by tigs.4230 Link to comment Share on other sites More sharing options...
tigs.4230 Posted May 26, 2022 Share Posted May 26, 2022 (edited) Well then. Today I decided to try to buy gems in-game. Of course, one method gave an empty page and the other method gave the same 80808. Support gives me the non-response that it is 'my financial institutions' which can't be true as I don't even get to try the one method. At this point I consider that a game client issue, not a bank issue. The credit card one is an account-side issue they apparently don't want to look at. So why does this particular error tell me to contact support again? A-net, why don't you want my money? Edited May 26, 2022 by tigs.4230 lay-out 1 Link to comment Share on other sites More sharing options...
tigs.4230 Posted May 31, 2022 Share Posted May 31, 2022 So that support ticket eventually led to me being able to buy gems Only to see today I get the same 80808 again. 1 Link to comment Share on other sites More sharing options...
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