erapago.4387 Posted June 8, 2022 Share Posted June 8, 2022 (edited) Monitor resolution: 4k. Game res: 1920x1080. Not sure what else to say! I can't preview anything anymore. Edited June 9, 2022 by erapago.4387 clarity 1 1 2 Link to comment Share on other sites More sharing options...
Khalni.3864 Posted June 8, 2022 Share Posted June 8, 2022 (edited) Since yesterday's update, i can't preview anything if my resolution isn't in Windowed fullscreen or Fulscreen with native resolution (4k). Turning off DX11, clearing cache and repairing the client didn't fix anything. Here you can see the comparison (with both tabs opened my character simply disappears when i change resolution, weapons/armor preview from chat have the same problem): Native Resolution Non-Native Resolution Did i do anything wrong? I admit i was in a rush yesterday so i didn't wait for the full update to download, and accessed the game as soon as the mandatory files were downloaded, could be this? EDIT: i submitted a ticket, will write there if i can solve the problem with support 🙂 Edited June 8, 2022 by Khalni.3864 Adding the fact i submitted a ticket now; didn't want to add a message just to say that. 2 Link to comment Share on other sites More sharing options...
DeanBB.4268 Posted June 8, 2022 Share Posted June 8, 2022 You might want to mention your graphic settings. The update did mess with that, so check the update notes. Link to comment Share on other sites More sharing options...
Lenmar.1970 Posted June 8, 2022 Share Posted June 8, 2022 (edited) Hi there, I have the same issue, I was worrying I was the only one to have it. I had full update before entering the game after the patch. Edited June 8, 2022 by Elonalie.1342 1 Link to comment Share on other sites More sharing options...
Khalni.3864 Posted June 8, 2022 Share Posted June 8, 2022 Quote Improved the clarity of the user interface when using non-native render resolution options. I saw now that this was in yesterday's patch notes. Maybe somehting went wrong with that. @Elonalie.1342I can't access the game now, but the support suggested me to submit an in-game bug report as this hastens the process of acknowleging the issue from the dev team. Could you please do it as i can't access the game atm? Link to comment Share on other sites More sharing options...
Lenmar.1970 Posted June 9, 2022 Share Posted June 9, 2022 @Khalni.3864 done 😉 Hope Anet can fix that quickly now ! 1 Link to comment Share on other sites More sharing options...
Stormcrow.7513 Posted June 9, 2022 Share Posted June 9, 2022 Upscaled from 2k to 4k and preview is empty. 1 Link to comment Share on other sites More sharing options...
erapago.4387 Posted June 9, 2022 Author Share Posted June 9, 2022 Ah, found the cause. Updated the title. Link to comment Share on other sites More sharing options...
erapago.4387 Posted June 9, 2022 Author Share Posted June 9, 2022 More weirdness! What my screenshot folder produces: https://postimg.cc/4YKRsTWp What my screen looks like (preview does appear but only at the top right of the screen). https://postimg.cc/0bMVN2q5 Link to comment Share on other sites More sharing options...
Julius Seizure.4985 Posted June 10, 2022 Share Posted June 10, 2022 The preview of my characters in any window is broken. Whether that is weapon preview, dye preview, wardrobe preview, or any other such UI that is intended to show your character visually. Nothing shows except the UI-- the character, weapon, and armor are not there. I'm not sure if this is related to certain resolution settings. I was able to get it to work on one of the settings, but it basically forced me to run 4k on a computer that can't handle it. The 1080p and 720p options all bug out. 1 1 Link to comment Share on other sites More sharing options...
heartheus.9643 Posted June 11, 2022 Share Posted June 11, 2022 Same I got the same issue too. The preview works once you change back your resolution though. 2 Link to comment Share on other sites More sharing options...
equinshadox.5418 Posted June 11, 2022 Share Posted June 11, 2022 (edited) I have the same problem, maybe this is a bug introduced with the latest build? Native res: 3000x2000 Game res: 1680x1050 With this setting (which I have used since the beginning), my character/preview doesn't show up unless I drag the Hero panel to the top-left, and then my character begins to appear (within a specific small region at the top-left of the window). If I set the game res to match my native res, this problem goes away, and character/gear appears as it should. Obviously for performance reasons, I don't run the game at native resolution. It's irksome that I can't preview any gear. Edited June 11, 2022 by equinshadox.5418 1 1 Link to comment Share on other sites More sharing options...
Dreeg.4632 Posted June 12, 2022 Share Posted June 12, 2022 i have the same issue as well. tho i can see some portion of the preview if i drag the preview/hero panel to the upper left side of the screen. 1 Link to comment Share on other sites More sharing options...
Indiana Pwns.6593 Posted June 17, 2022 Share Posted June 17, 2022 I am also having this problem. When I go to 3840 x 2160 from my native resolution (1920 x 1080) the character models stop showing up in menu windows like the hero panel and gear previews. Link to comment Share on other sites More sharing options...
Khalni.3864 Posted June 28, 2022 Share Posted June 28, 2022 Still the same problem since last patch, character previrew is limited to a small rectangle on top left of the screen when playing in non native resolution, as shown in this image: https://ibb.co/gFS5zyW THis is happening since last patch, and disabling DX11 doesn't solve the issue. Link to comment Share on other sites More sharing options...
Lenmar.1970 Posted June 28, 2022 Share Posted June 28, 2022 Still not fixed after today's patch Quite annoying ☹️ Link to comment Share on other sites More sharing options...
Sir Vincent III.1286 Posted June 28, 2022 Share Posted June 28, 2022 Wardrobe, Dye, Outfit, etc. are not showing the preview of changes. 1 Link to comment Share on other sites More sharing options...
Sparkz Volante.2709 Posted June 29, 2022 Share Posted June 29, 2022 I've had the same problem for about 2 weeks. Link to comment Share on other sites More sharing options...
Khalni.3864 Posted June 29, 2022 Share Posted June 29, 2022 A lot... I hope they fix this soon, changing resolution every single time i need to preview something is really frustrating Link to comment Share on other sites More sharing options...
Khalni.3864 Posted July 1, 2022 Share Posted July 1, 2022 Still nothing... I know there are more important things to deal with, but this is really annoying... Link to comment Share on other sites More sharing options...
Selina.2467 Posted July 2, 2022 Share Posted July 2, 2022 I’m having the same issue too! I play on an iMac 27” with 2560x1440 and I don’t see any character or equipment previews. I have to scale up to native 5K for it to show. Link to comment Share on other sites More sharing options...
Khalni.3864 Posted July 2, 2022 Share Posted July 2, 2022 Please try to move the equipment window on top left corner. If it's the same issue, it should show the top part of your character. Link to comment Share on other sites More sharing options...
Tidus.4856 Posted July 7, 2022 Share Posted July 7, 2022 Having same issue preview panel not working in any mode but i didnt start having the issue until july 4th. Tried multiple settings and still nothing. Link to comment Share on other sites More sharing options...
Lenmar.1970 Posted July 19, 2022 Share Posted July 19, 2022 Nothing new with today's update... Link to comment Share on other sites More sharing options...
equinshadox.5418 Posted July 19, 2022 Share Posted July 19, 2022 (edited) I found a workaround where I: set Game Resolution to match my native resolution, to remove the previewing issue set Render Sampling to Subsample, to reduce some of the performance load that increasing the Game Resolution had added Hope this can help anyone else with this issue in the interim, until Anet can get this bug fixed. Edit: Also, for optimizing graphics & performance in general, I found this video and this video great starting points. Turning Reflections and Shadows to 'low' or 'zero' really helps counteract any increases in Game Resolution you may need to live with. Edited July 19, 2022 by equinshadox.5418 Add some links to help people work around the bug 1 Link to comment Share on other sites More sharing options...
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