Deserted.6357 Posted September 24, 2022 Share Posted September 24, 2022 I wrote about this in another thread a couple of weeks ago. Nothing is fixed yet. It's getting a bit old to have to turn on and off DPI scailing to see either the avatar in the hero panel or preview in BL Trading. C'mon Anet, lets get this fixed. There are 2 threads talking about this. Doesn't look good if there isn't a response. 2 Link to comment Share on other sites More sharing options...
Rotath.2560 Posted September 24, 2022 Share Posted September 24, 2022 Hi all, I'm suddenly experiencing an issue where my character model won't load in the Hero Panel, or the Black Lion panel. Disabling DPI scaling fixes the issue, but this isn't an option for me as I'm playing on a 4k monitor so the UI becomes unreadable without DPI scaling. Any ideas for a fix would be greatly appreciated, I've attached links to screenshots of the issue as well. Thanks in advance! https://imgur.com/a/6Oe7ruS https://imgur.com/a/5pEyefP https://imgur.com/a/nv4k5R9 1 Link to comment Share on other sites More sharing options...
Jyenh.5739 Posted September 24, 2022 Share Posted September 24, 2022 I'm experiencing the same issue! I was unsure what it was about, so your post really helped me out. At least now when I'm looking at reskinning or black lion items I can actually use a work-around. I found with DPI scaling, the top left corner also allowed a little snipped to be visible in preview windows as well. Link to comment Share on other sites More sharing options...
angrax.1372 Posted September 24, 2022 Share Posted September 24, 2022 Same here. Started after last patch. Without DPI scaling interface gets too small in my resolution. Link to comment Share on other sites More sharing options...
Miss Chana.2708 Posted September 25, 2022 Share Posted September 25, 2022 I have been having the same problem since the last update, which is frustrating anytime I wanna preview something. I unchecked the DPI Scaling (which made everything tiny lol....but I then changed the interface size to larger. It's not as good as it was before, but it's okay for now....until they fix the problem. I hope that helps❤️ Link to comment Share on other sites More sharing options...
Green.3891 Posted September 25, 2022 Share Posted September 25, 2022 Come on Anet, fix this already... 1 Link to comment Share on other sites More sharing options...
ItzBladezBarbie.8325 Posted September 25, 2022 Share Posted September 25, 2022 (edited) Adding my name to this list, after the most recent living world update, I can not see any of my characters from the knees down on any weapon/armor previews, gem store previews and the Hero Panel. I have two accounts, both have the same issue. I have a 144 hertz, 4K monitor. If I uncheck the dpi scaling option it fixes itself, but due to playing on a smaller screen and having not the best eye site, this is not acceptable long term. Edited September 25, 2022 by rocker barbie.5237 Link to comment Share on other sites More sharing options...
236F32FF-5286-4071-857A-D1CC55F30F3F Posted September 25, 2022 Share Posted September 25, 2022 (edited) Greetings! I am having exactly the same issue. About 4 months ago, when I first started playing; I noticed that I couldn't preview armor, dyes etc. in the ''hero screen''. I also noticed that I could not preview items in the game's paid marketplace (whatchamacallit). I am using a 4k monitor as many others. So; I could solve this issue by matching the in-game resolution with my monitor's native and current resolution (a.k.a both* set to native 3840x2160 (default res). This solved the issue. Until today. After some weeks of haitus (because of sickness and because of work) I came back to check the game out. Suddenly, I noticed that the old ''bug'' was back. I couldn't preview my armor etc. The store is effected in the same way. I quickly proceeded to check if the game's resolution or my desktop resolution was changed becuase of an update. But the answer is a sound ''No''. The game's resolution and desktop resolution of windows and monitor match perfectly. I tried several things such as; ''fullscreen, windows, lower resolution, lower resolution with lower desktop resolution etc.'' and nothing worked. So apperantly, a patch broke something, IMHO. In the end; I found two solutions, err. workarounds. But both of em kinda suck in my case. Solution 1: Switch to Dx9, restart the game. Sure, now the preview windows work. But the game is NOT ONLY running at noticably lower frame-rates, but there is also an input-lag. The various windows (character screen, inventory etc.) take a long time to open. And there is a wierd input lag from mouse/keyboard to gameplay. Disable Dx9, restart. Problem solved. But now we are back to square one (preview sceens not working, character invisible unless you move the window to top left of screen, even then character partially invisible). So, solution 2: Disable DPI-scaling. Perfect! The game runs well and I can use the armor etc. preview windows without a problem. But now the interface is too small. My interface size was already set to ''Largest'' (the highest setting) but the interface is nevertheless too small. This is especially true becuase I am visually (& officially) partially impaired after a failed eye surgery. So, short story? I am having the same issues and same experiences (and same ideas of ''fixes) with the game as all the other posters above! Devs please fix this issue if you are reading the forums at all! (Perhaps I should send a bug report as well). Cheers! Edited September 25, 2022 by 236F32FF-5286-4071-857A-D1CC55F30F3F 1 Link to comment Share on other sites More sharing options...
Blackhawk.4053 Posted September 27, 2022 Share Posted September 27, 2022 same bug, same way to fix.. DPI scaling. I'm running a 4K monitor but now everything is too small to play the game comfortably. I've entered a ticket and asked everyone I've come across in game to do the same. This is a ridiculous bug that should have been fixed when it was first mentioned 😞 Link to comment Share on other sites More sharing options...
Electra.7325 Posted September 27, 2022 Share Posted September 27, 2022 (edited) Ich dachte das heute endlich was gefixt NEIN Anet kommt endlich in die Hufe schon traurig was abgeht seit Wochen dieser Bug . Edited September 27, 2022 by Electra.7325 Link to comment Share on other sites More sharing options...
Kallan.4593 Posted September 29, 2022 Share Posted September 29, 2022 I am still having this problem. The Equipment Preview and Hero: Equipment preview is not working. When is this getting fixed? Link to comment Share on other sites More sharing options...
Mr Conflicts.7821 Posted September 30, 2022 Share Posted September 30, 2022 I was having this problem until I turned DPI scaling off. The preview windows were showing a small square of my character if I dragged my hero window to the top left corner. What I did to fix this problem for now is disabled DPI scaling and set my interface size to larger. My resolution is 3840x2160. Link to comment Share on other sites More sharing options...
Dire Wolf.7590 Posted October 1, 2022 Share Posted October 1, 2022 Hi, Same issue here. Link to comment Share on other sites More sharing options...
ShinKagato.5416 Posted October 1, 2022 Share Posted October 1, 2022 The issue also just started happening to me, no image in preview unless i drag it up to top left, was working fine until the last patch. Disabled DPI scaling but everything looks tiny now even at the largest setting. I'm playing on 3840 x 2160 resolution. Link to comment Share on other sites More sharing options...
Majic.4801 Posted October 1, 2022 Share Posted October 1, 2022 I've been seeing the same problem for months. When the user interface elements are DPI scaled, the character previews are not properly scaled along with them. Link to comment Share on other sites More sharing options...
Atonement.8021 Posted October 2, 2022 Share Posted October 2, 2022 I'm having the same problem - a really frustrating bug tbh given how central skins and transmuting is to GW2 Link to comment Share on other sites More sharing options...
Lunarian.3947 Posted October 2, 2022 Share Posted October 2, 2022 The Fix for this is to change the scale of your display to 100% . It automatically goes to 150% when you change to a bigger screen. Try this. Although everything will be significantly smaller on your screen. Link to comment Share on other sites More sharing options...
Lagniappe.4869 Posted October 3, 2022 Share Posted October 3, 2022 23 hours ago, Lunarian.3947 said: The Fix for this is to change the scale of your display to 100% . To be fair that's not a fix, it's a workaround and a workaround that has undesirable side effects. Link to comment Share on other sites More sharing options...
Bippit.8726 Posted October 4, 2022 Share Posted October 4, 2022 Wtf how have they not fixed this yet ?????? Do they not even read these comments lol Link to comment Share on other sites More sharing options...
BlueTheRaptor.4576 Posted October 4, 2022 Share Posted October 4, 2022 It's my hope that this damnable bug will be fixed with the next incoming patch, because otherwise this level of ignorance over a pretty significant issue that heavily affects gameplay comfort of many people is alarming, to say the least. Link to comment Share on other sites More sharing options...
Lagniappe.4869 Posted October 4, 2022 Share Posted October 4, 2022 "Fixed an issue that prevented the Hero panel preview from displaying correctly on high-resolution monitors." Thanks team and it works for me. Link to comment Share on other sites More sharing options...
Lenmar.1970 Posted October 4, 2022 Share Posted October 4, 2022 After four months (since early June patch and I didn't want to use the tricks for it) not being able to preview anything, it's back with this patch !!! As I thank the team for it, I must say it could have been fixed a bit faster 😉 1 Link to comment Share on other sites More sharing options...
Khalni.3864 Posted October 4, 2022 Share Posted October 4, 2022 Finally it's back for me too! Lova ya ANet, you're the best 🙂 Link to comment Share on other sites More sharing options...
equinshadox.5418 Posted October 4, 2022 Share Posted October 4, 2022 Confirming on my end that the bug introduced in June has finally been fixed! The game is rendering the Hero panel and gear previews as intended. Link to comment Share on other sites More sharing options...
Miss Chana.2708 Posted October 5, 2022 Share Posted October 5, 2022 *Happy Dance* They finally fixed it🥰 I can now change my outfit 😁 Link to comment Share on other sites More sharing options...
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