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I bought items from trading post company and didn't get them


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Hi, 

 

I just bought a stack of luminous dust at the trading post. I've spent a few gold on it...

So the gold is gone, but I didn't get the item in exchange. I checked my sell / buy history, it says I bought the luminous dust and I got it. It isn't in my bank, neither it is in my inventory.... I feel a bit robbed and disappointed. I've sent a ticket. Is it a common bug, does anet respond to that kind of issue? 

 

Thank you, 

 

SIABAIR

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19 minutes ago, Tukaram.8256 said:

Did you collect it from the Trading Post NPC?  Items purchased from other players need to be picked up from the NPC. 

Hi, yes, I did! 😢

Or I should say, I have nothing to collect from any Trading Post NPC, it is as if I had already collected anything

Edited by Siabair.7612
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2 hours ago, Siabair.7612 said:

Hi, yes, I did! 😢

Or I should say, I have nothing to collect from any Trading Post NPC, it is as if I had already collected anything

Check the Trading Post's "My Transactions" section. First the "Bought" history and then the "Buying" orders.

It could be that you clicked "Buy" the second someone bought it under your nose, resulting in your order being listed as "Buying" instead at that price.
 

Edited by Ashantara.8731
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