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Missing Lingering Mordrem Aether

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I'm working on my second Mordremoth skin. I got to the step of completing the Octovine meta for the Lingering Mordrem Aether. I got the achievement progression for the item, but its entirely missing from my account. I tried interacting with the different crystals in the egg chamber in Tarir.


I reattempted the meta event, and still nothing. I tried a different character, same result.


Also there's an issue with the support website and its constantly redirecting me to a new page after logging in when trying to submit a ticket. Otherwise I wouldn't be making a post.

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