Friend has been trying to recovering his account but no response

[araturob.9482]

Hello I'm messaging in behalf of my friend whose support ticket is 8730441. He has submitted several tickets since the beginning of July over someone compromising his account. He has not yet received a feasible reply and it is a bit frustrating since he loves the game very much and looks forward to continue playing it. Is it possible to have a moderator or someone from the support team to look into it? I understand the support team is working hard on solving tickets but I wanted to see if submitting a post here would expediate the process.

Thank you for reading, have a good one :)

[Inculpatus cedo.9234]

Your friend should close all tickets but the original, as sending in duplicates only puts one at the back of the queue.

Your friend may have had his email account compromised, and any responses have been usurped.

Your friend can send an email, using a newly created email account, to 'support@arena.net' if all else fails.  Do be aware, the CS Team allows 72 hours to respond to tickets.

 

Good luck.

[Ashantara.8731]

2 hours ago, Inculpatus cedo.9234 said:

Your friend can send an email, using a newly created email account, to 'support@arena.net' if all else fails.  Do be aware, the CS Team allows 72 hours to respond to tickets.

@araturob.9482, he should definitely check his system for viruses and malware first. If he has a keylogger, any newly created account can get hijacked as well.