Account Name and Password no longer saved [Merged]

[araiya.5160]

I know there was a thread about this a while ago, but I've lost it and can't find it again. That said:

I've been running with dpi scaling OFF for a while now and haven't had any problems with the login window remembering my credentials.

I was playing around with settings today and noticed that with dpi scaling ON the login window started randomly forgetting the account name / email. If I just close the launcher when that happens and restart it it'll eventually remember that it remembers, haha.

Once I switched back to dpi scaling OFF, the login window seems fine again.

Just a bizzare interaction that'll maybe help someone find the bug?

Also, please make an EVEN LARGER option for the Interface Size setting. 😄 Or fix the DPI Scaling to not be so durn blurry.

Edit: Ah, ty for the merge, not sure why my feeble search skills failed so miserably.

Edited February 10, 2023 by araiya.5160

[Inculpatus cedo.9234]

I think this has already been discussed in the pertinent thread.  Turning DPI scaling off is not a viable (for many) workaround. 

 

Edit: Wow, super fast merge!

Edited February 10, 2023 by Inculpatus cedo.9234

[araiya.5160]

14 hours ago, Inculpatus cedo.9234 said:

Turning DPI scaling off is not a viable (for many) workaround.

Definitely agree -- it's barely viable for me (okay, I exaggerate a little, but it is non-optimal).

[OliverIngram.8729]

So, I encounter this issue once or twice a week where the launcher just erases my username and pass despite having "save username/pass" enabled and I have no clue why, so I assume it's just a bug. I kinda see it as a pointless feature on the launcher if it doesn't do it's job half the time.

[Inculpatus cedo.9234]

You will find it always saves your password (six asterisks), but doesn't always save your Account Name.  Closing and re-opening the launcher will bring back the Account Name, though it may take several tries. 

[OliverIngram.8729]

14 minutes ago, Inculpatus cedo.9234 said:

You will find it always saves your password (six asterisks), but doesn't always save your Account Name.  Closing and re-opening the launcher will bring back the Account Name, though it may take several tries. 

Ah.. Still though, hopefully they fix it at some point?

[Inculpatus cedo.9234]

Maybe?  The Dev post seemed to indicate they were experiencing issues with finding a 'fix'. 

[Sirius.4510]

Every other time I've started the GW2 launcher it drops my e-mail from the account name field and I have to re-type it, despite having "Remember Account Name" checked. This has only been broken for a few weeks as far as I recall - not sure what happened.

Password is fine, oddly enough.

[Tojaw.5860]

I found a fix that doesn't mess with the scaling or appearance.

1. Locate Gw2-64.exe
2. Open the folder bin64 within the same directory
3. Right-click CoherentUI_Host.exe and select Properties
4. Switch to the tab Compability and Change high DPI settings
5. Check the second checkbox ("Override...") and ensure that Application is selected in the drop-down
6. Close all windows by clicking OK

Apparently the executable that's hosting the CoherentUI doesn't work well with DPI scaling. Luckily it's a seperate executable and only hosts, not actually displays any of the UI, so the scaling of the main Gw2-64.exe is still applied.

I noticed however that closing the launcher or the client without having started the game by selecting a character can reset the account name.

Edited March 21, 2023 by Tojaw.5860
Removed an empty line, fixed after further testing