bazeragi.4638 Posted July 20, 2022 Share Posted July 20, 2022 Hi, I have done the full Wvw track for the warclaw and done all of the achievement parts but its saying i only have 7/8 even though they are all ticked!! I cant unlock the mount now so could anyone help me out? ive sent support a message but they said to submit a bug report and post here. I have screen shots showing it should be unlocked but i cant upload them on this? Any help would be much appreciated! Thanks Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 20, 2022 Share Posted July 20, 2022 You can upload your screenshot to a hosting site, and then post the link to them here. Good luck. Link to comment Share on other sites More sharing options...
bazeragi.4638 Posted July 20, 2022 Author Share Posted July 20, 2022 Ah yea ok these are the screen shots showing that i have completed it but it wont unlock 😞 https://imgur.com/a/0d7r3Dl Thanks Link to comment Share on other sites More sharing options...
GODh.3892 Posted July 20, 2022 Share Posted July 20, 2022 Did you receive that item from the collection? If so i think then i think you need to go back to the NPC who started the collection... https://wiki.guildwars2.com/wiki/Warclaw Link to comment Share on other sites More sharing options...
bazeragi.4638 Posted July 20, 2022 Author Share Posted July 20, 2022 No I didn’t get any item from the achievement and think this is the problem! When I go back to the vendor there is only the item I should be able to buy but it says I still need to complete that achievement!! Everything is complete but says 7/8 so it thinks it’s not done and I got no item 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted July 20, 2022 Share Posted July 20, 2022 Have you tried a -repair of the client, in case of corrupted file(s)? 1 Link to comment Share on other sites More sharing options...
GODh.3892 Posted July 20, 2022 Share Posted July 20, 2022 (edited) 27 minutes ago, bazeragi.4638 said: No I didn’t get any item from the achievement and think this is the problem! When I go back to the vendor there is only the item I should be able to buy but it says I still need to complete that achievement!! Everything is complete but says 7/8 so it thinks it’s not done and I got no item Ok, that sounds like a bug to me... You said you have made a support ticket, right? I think it's weird that support does not help you with that (imo that screenshot is enough proof). Afaik support does not help players via the forums and the rest of us are just players, who can't solve bugs... Edited July 20, 2022 by GODh.3892 typos Link to comment Share on other sites More sharing options...
bazeragi.4638 Posted July 20, 2022 Author Share Posted July 20, 2022 Yea that’s what I thought!! This is the reply I got at the end of the ticket Hello, Our apologies for the confusion on this matter. After further review, we confirm this issue is a bug occurring. The next time that you're in the game, you can do us a favor by submitting an in-game bug report. This will send detailed information about your character and your position directly to our Quality Assurance Team and will help us assess the issue as promptly as possible. To submit a bug report in the game, simply click on the "Game Menu" button in the upper left-hand corner of the game interface, then choose the "Support" option on the Game Menu. That option will allow you to review known issues, report a bug, or contact Customer Support. Also, since this bug issue is related to an achievement reward, we're unable to progress this achievement to unlock the Warclaw mount. You’re also welcome to report a game issue in the Bugs sub-forum of the Guild Wars 2 Forums (https://en-forum.guildwars2.com/forum/9-bugs-game-forum-website/). You may include screenshots with your forum report if you wish to do so. While we are unable to respond directly to each bug report that we receive on the forums or through the game interface, each report is reviewed and escalated, when appropriate. Thank you again for taking the time to let us know about this issue. Regards, GM Ultra Viper Guild Wars 2 Support Team I spent ages getting through the Wvw track to unlock this and don’t have any faith it will get fixed just submitting a bug report 😞 😞 not sure what else I can do?! I will try repair it but I’ve been playing on my steam deck and laptop and both have the issue so wouldn’t think it’s corrupted files Link to comment Share on other sites More sharing options...
Ashantara.8731 Posted July 20, 2022 Share Posted July 20, 2022 1 hour ago, Inculpatus cedo.9234 said: Have you tried a -repair of the client, in case of corrupted file(s)? That kind of thing (achievement progress) is information that is saved and tracked on the server. A faulty game client can't have any impact on it. 1 Link to comment Share on other sites More sharing options...
Grizzly UK.1209 Posted July 21, 2022 Share Posted July 21, 2022 8 hours ago, bazeragi.4638 said: Yea that’s what I thought!! This is the reply I got at the end of the ticket Hello, Our apologies for the confusion on this matter. After further review, we confirm this issue is a bug occurring. The next time that you're in the game, you can do us a favor by submitting an in-game bug report. This will send detailed information about your character and your position directly to our Quality Assurance Team and will help us assess the issue as promptly as possible. To submit a bug report in the game, simply click on the "Game Menu" button in the upper left-hand corner of the game interface, then choose the "Support" option on the Game Menu. That option will allow you to review known issues, report a bug, or contact Customer Support. Also, since this bug issue is related to an achievement reward, we're unable to progress this achievement to unlock the Warclaw mount. You’re also welcome to report a game issue in the Bugs sub-forum of the Guild Wars 2 Forums (https://en-forum.guildwars2.com/forum/9-bugs-game-forum-website/). You may include screenshots with your forum report if you wish to do so. While we are unable to respond directly to each bug report that we receive on the forums or through the game interface, each report is reviewed and escalated, when appropriate. Thank you again for taking the time to let us know about this issue. Regards, GM Ultra Viper Guild Wars 2 Support Team I spent ages getting through the Wvw track to unlock this and don’t have any faith it will get fixed just submitting a bug report 😞 😞 not sure what else I can do?! I will try repair it but I’ve been playing on my steam deck and laptop and both have the issue so wouldn’t think it’s corrupted files Submit the in-game bug report as Support have requested, then update your Support ticket to confirm with them that you have indeed submitted an in-game bug report as they requested. You should also ask them what you are supposed to do now to get the Warclaw mount that you have unlocked but are unable to acquire. Point out that you have done everything that was required, but somehow the achievement has bugged out which is now preventing you from receiving the Warclaw Certificate of Ownership which is what you need to unlock the Warclaw at the vendor. Every 2 or 3 days keep updating your Support ticket to ask what's happening and remind them that you're still waiting for this bug to be resolved. 2 1 Link to comment Share on other sites More sharing options...
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