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Unable to submit a ticket

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I need to submit a ticket because I'm unable to redeem a Gem card and I'm confronted to another problem.: the request form requires my game serial code.

It's never been mandatory in the past for my previous tickets, and the form still says " If you don't know this information, please leave this field blank."

But I have an error message "Guild Wars 2 Serial Code cannot be blank 🤔



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