Eclipsiste.3251 Posted August 11, 2022 Share Posted August 11, 2022 Hi, I need to submit a ticket because I'm unable to redeem a Gem card and I'm confronted to another problem.: the request form requires my game serial code. It's never been mandatory in the past for my previous tickets, and the form still says " If you don't know this information, please leave this field blank." But I have an error message "Guild Wars 2 Serial Code cannot be blank 🤔   Link to comment Share on other sites More sharing options...
Demonhead.7584 Posted August 11, 2022 Share Posted August 11, 2022 I had a similar issue before. I just put "000000" and it allowed me to proceed with the ticket. Unsure if this still works. Good luck though! Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted August 11, 2022 Share Posted August 11, 2022 If the above suggestion does not work, you can send an email to 'support@arena.net' instead. Good luck. Link to comment Share on other sites More sharing options...
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