Peachblow.2637 Posted September 15, 2022 Share Posted September 15, 2022 I reached out to their support team via email last night and got some eye-rolling response to change resolution to match what is native to our screens. Except I'm sure most of you are either using windowed mode or prefer a lower resolution since the native 4K one is poorly optimized for our screen (ie: UI is far too small even if changing the UI size). They mentioned reporting the bug in-game with the support option if the issue persists. So... do that, everyone. I'm also told in that email it takes a long time for in-game bug reports to be investigated, verified, and reproduced by the QA team. 🙄 So I guess expect the issue to persist for several months longer as others' have had this issue in the past for the same amount of time. 1 2 Link to comment Share on other sites More sharing options...
angrypuppy.3790 Posted September 15, 2022 Share Posted September 15, 2022 just chiming in that I've had this bug too since the patch on 09/13... I play GW2 full-screen windowed mode, on a 4k display, graphics card is a EVGA geforce GTX 1080ti, win 10 v 21H2, I have DirectX12 installed. I only see the top left corner of the model preview which is not very helpful. Haven't been able to fashion wars which I find upsetting. plz fix. 1 Link to comment Share on other sites More sharing options...
Double Tap.3940 Posted September 15, 2022 Share Posted September 15, 2022 Hello! We're aware of this issue and are looking into it. Thank you for bringing this to our attention! 3 11 Link to comment Share on other sites More sharing options...
Sigma Vape.8679 Posted September 15, 2022 Share Posted September 15, 2022 Similar issue...BUT this doesn't solves why my greatsword has stopped being visible 1 Link to comment Share on other sites More sharing options...
GEAR.6309 Posted September 15, 2022 Author Share Posted September 15, 2022 2 hours ago, Double Tap said: Hello! We're aware of this issue and are looking into it. Thank you for bringing this to our attention! Thank you for acknowledging this issue! 4 Link to comment Share on other sites More sharing options...
HellAngel.8097 Posted September 15, 2022 Share Posted September 15, 2022 FIX THE DPI SCALING. All preview panes are broken as well as character not showing in hero panel. Turning off DPI scaling fixes issue but at 4k native resolution renders UI so small its almost impossible to read anything. 3 2 1 Link to comment Share on other sites More sharing options...
NersoBatatola.5721 Posted September 15, 2022 Share Posted September 15, 2022 im having this exact problem and i think it started right after the newest update, i read that changind the DPI scaling solves it and it does solve the problem visual problem, but other problems show, such as hard to read letters and we need to put the largest scale to be able to see anything. Still it is uncomfortable to the eyes, that way, so, please fix it! Link to comment Share on other sites More sharing options...
ChainsOfAnubis.3892 Posted September 15, 2022 Share Posted September 15, 2022 Awesome. Mine is having the same issue with gtx 1070 while the gtx 1060 in the house is not having this issue. Mine worked earlier that day and just fine the night before. 1 Link to comment Share on other sites More sharing options...
Earthpig.8216 Posted September 15, 2022 Share Posted September 15, 2022 I am having the same issue Link to comment Share on other sites More sharing options...
Gralsh.9458 Posted September 15, 2022 Share Posted September 15, 2022 (edited) +1 for same issue as OP. Thanks for looking into it. Good luck with resolution! Edited September 15, 2022 by Gralsh.9458 Link to comment Share on other sites More sharing options...
Chopah.8524 Posted September 16, 2022 Share Posted September 16, 2022 (edited) I too am experiencing this issue including the weird top left "window" where you can see a portion of the character (like OP's 2nd screen capture) -This is also happening in the Black Lion Trading Company cosmetic previews. Toggling off DPI scaling does resolve, but this solution is worse then the problem in my case as I play on a larger display. UI elements are uncomfortably small even with them cranked up to "larger". Not game breaking but hey, cant preview anything cosmetic to buy off the Black Lion Trading Company that's for sure 😜 Edited September 16, 2022 by Pucks.5817 1 Link to comment Share on other sites More sharing options...
Diremongoose.1326 Posted September 16, 2022 Share Posted September 16, 2022 (edited) Same as everyone else. 4K resolution and can’t see previews in equipment screen or gem store. Turning off DPI scaling is a workaround, but makes me unable to easily read text. I can also see partial previews if I move the window to the top left of the screen. Edited September 16, 2022 by Diremongoose.1326 1 Link to comment Share on other sites More sharing options...
GEAR.6309 Posted September 16, 2022 Author Share Posted September 16, 2022 3 minutes ago, Diremongoose.1326 said: Same as everyone else. 4K resolution and can’t see previews in equipment screen or gem store. Turning off DPI scaling is a workaround, but makes me unable to easily read text. I can also see partial previews if I move the window to the top left of the screen. I noticed this as well that if the Hero Panel is moved around you will sometimes get a glimpse of a partial render. This seems to indicate that the issue boils down to something about the render overlay being misaligned to the screen resolution when DPI scaling is enabled. It seems like there is an invisible border that is not positioning correctly and is obscuring the render. I really wish ANET would just roll back the patch at this point until they can "look into" the issue further. 1 1 Link to comment Share on other sites More sharing options...
Headhunter.7264 Posted September 16, 2022 Share Posted September 16, 2022 I've been having the same issue for like the past 3 days. It's basically impossible to preview anything in the gemstore or wardrobe panel too. 2 Link to comment Share on other sites More sharing options...
vince T.3475 Posted September 16, 2022 Share Posted September 16, 2022 Same issue here. I am visually handicapped, so DPI scaling is mandatory for me to be able to use the interface. Please fix this ASAP! 1 Link to comment Share on other sites More sharing options...
Angelus.3701 Posted September 16, 2022 Share Posted September 16, 2022 In the mean time i have changed back to Dx9 rendering which resolved the issue, hoping to switch back asap when they finally fix this issue. Link to comment Share on other sites More sharing options...
Glaswen.7926 Posted September 16, 2022 Share Posted September 16, 2022 Having this issue too, it's highly uncomfortable. Will turn the scaling off for now but still hope it will get fixed ASAP. I also play on a larger display and it seems I'll have to choose between being able to read letters and being able to see stuff in the preview >.< and it's not a choice any player would want to face. 1 Link to comment Share on other sites More sharing options...
Apherial.4613 Posted September 16, 2022 Share Posted September 16, 2022 Same problem. Link to comment Share on other sites More sharing options...
Shazmataz.1423 Posted September 16, 2022 Share Posted September 16, 2022 Same issue Link to comment Share on other sites More sharing options...
Maganda.8179 Posted September 16, 2022 Share Posted September 16, 2022 My hero panel, preview items, and black lion trading doesn't work. I cant see my character or any of the other skins. Can you please fix that kitten so I can spend some money on you and support you. Thank you 1 Link to comment Share on other sites More sharing options...
Yatech.3984 Posted September 16, 2022 Share Posted September 16, 2022 Hey, Recent Tuesday update brought strange crop to armour preview and Hero Panel alike. It cuts knees and left arm of my character. Issue only displays when on DX11, switching to DX9 fixes the issue Have a nice day :)https://imgur.com/a/MNUJ4r0 Link to comment Share on other sites More sharing options...
China.5268 Posted September 16, 2022 Share Posted September 16, 2022 (edited) We cant even preview how the outfit nice 👍 https://www.imagebam.com/view/MEDACNR 1 hour ago, Yatech.3984 said: Issue only displays when on DX11, switching to DX9 fixes the issue Have a nice day 🙂https://imgur.com/a/MNUJ4r0 But i want to play on DX 11 not 9... if it is a bug/glitch/whatever they should fix it asap instead trying to find how to get us to spend our money on the next item on gemstore...😁. I guess they dont really care, since is something that doesnt interfere in gameplay right? 😆 so they have no rush fixing this small issue. Edited September 16, 2022 by China.5268 1 Link to comment Share on other sites More sharing options...
Anyandrell.6238 Posted September 16, 2022 Share Posted September 16, 2022 Same here. As a result, I don't dare buying anything in the gem store because I can't see how it looks, eh. Link to comment Share on other sites More sharing options...
China.5268 Posted September 16, 2022 Share Posted September 16, 2022 2 minutes ago, Anyandrell.6238 said: Same here. As a result, I don't dare buying anything in the gem store because I can't see how it looks, eh. I cant even change the look of my characters =/, i was about to buy gem for makeup kit and maybe identity repair, but now with this bug HELL NO!!!. Link to comment Share on other sites More sharing options...
kidbuu.4071 Posted September 16, 2022 Share Posted September 16, 2022 I'm having the same issue. I can't see the full character in display panels or previews Link to comment Share on other sites More sharing options...
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