Cerec.8925 Posted September 25, 2022 Share Posted September 25, 2022 Yea, I'm very disappointed that there hasn't been an update on this issue in 11 days. At the very least, just let us know that it's been fixed internally and will be included in the next patch. This seems like a pretty big problem to me. 1 2 Link to comment Share on other sites More sharing options...
sunrun.4521 Posted September 25, 2022 Share Posted September 25, 2022 Really hoping this is fixed in the next patch because it's unplayable at the moment. Similarly I'd really like to be able to see the new store items (like the ears!) but alas... This should be treated as a very high priority bug, so it's disappointing not to be getting any more updates about it. 3 1 Link to comment Share on other sites More sharing options...
ItzBladezBarbie.8325 Posted September 25, 2022 Share Posted September 25, 2022 Copy pasting from a similar thread: Since the last living world episode update, I can not see any of my characters from the knees down on any previews including weapon/armor, gem store and the Hero Panel. I have two accounts, both have the same issue. I have a 144 hertz, 4K monitor, sat to native, I've tried full screen and windowed, doesn't matter, still the same problem. If I uncheck the dpi scaling option it fixes itself, but the scaling is way too small to read anything due to using a small screen and not the best eye site. Not an acceptable long term solution.. 1 Link to comment Share on other sites More sharing options...
Shinehah.5893 Posted September 25, 2022 Share Posted September 25, 2022 Also experiencing this and can't preview anything int he store :( Link to comment Share on other sites More sharing options...
Pascal.5792 Posted September 25, 2022 Share Posted September 25, 2022 (edited) FOR A QUICK FIX: activate DirectX9 (working for me at least.) Problem occurs for me as well. I first recognized it after playing with the DirectX9 option. This was just by coincidence but I have seen that the problem does not occur in that case. I have opened a support ticket with that information. Edited September 25, 2022 by Pascal.5792 1 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted September 26, 2022 Share Posted September 26, 2022 Whilst those stating they can not play or purchase without a preview and awaiting a fix, you can very temporarily uncheck DPI scaling, view the preview, then re-check DPI scaling again to read text/use Gem Store. Link to comment Share on other sites More sharing options...
Mayura.1908 Posted September 26, 2022 Share Posted September 26, 2022 temporary fix (no need to uncheck DPI scalling and no need to use DX9 mode): right click on game's exe file, select properties > compatibility tab > click "Override high DPI scalling" > select "System" save those settings and launch the game Link to comment Share on other sites More sharing options...
Nietzsche.5870 Posted September 26, 2022 Share Posted September 26, 2022 5 hours ago, Mayura.1908 said: temporary fix (no need to uncheck DPI scalling and no need to use DX9 mode): right click on game's exe file, select properties > compatibility tab > click "Override high DPI scalling" > select "System" save those settings and launch the game If you do this please note: Cursor going to be tiny If using arcDPS you'll see issues w/ window sizes and placement If using OBS this will cause your recorded screen to be very tiny This is probably the cleanest way for all my fashion wars 2 players though so I don't have to deal w/ seeing a super tiny UI even w/ 'Larger' chosen while in 4k -- but you'll want to turn it off after. Link to comment Share on other sites More sharing options...
Ramcke.6831 Posted September 27, 2022 Share Posted September 27, 2022 Bump... Still waiting on a fix. Link to comment Share on other sites More sharing options...
Diremongoose.1326 Posted September 27, 2022 Share Posted September 27, 2022 (edited) 11 hours ago, Mayura.1908 said: temporary fix (no need to uncheck DPI scalling and no need to use DX9 mode): right click on game's exe file, select properties > compatibility tab > click "Override high DPI scalling" > select "System" save those settings and launch the game Not a good solution - this causes really bad aliasing. https://imgur.com/a/uCFetxf Edited September 27, 2022 by Diremongoose.1326 Link to comment Share on other sites More sharing options...
Peachblow.2637 Posted September 27, 2022 Share Posted September 27, 2022 I don't think there's been any decent work around tbh aside from disabling DPI scaling or reverting to DX9. It causes other issues: -Disabling DPI scaling makes cursor far too tiny (I personally lose sight of it). Text and windows are also too small, changing UI size makes text seem pixelated and somewhat unclear. -DX9 also causes similar issues with windows looking unclear, pixelated, etc. @Double Tap, do you have any news from the team you can provide us? Link to comment Share on other sites More sharing options...
Nun Arg.5842 Posted September 27, 2022 Share Posted September 27, 2022 Bump - fix this issue finally ...it's in there for weeks now. Link to comment Share on other sites More sharing options...
Budo.6839 Posted September 27, 2022 Share Posted September 27, 2022 I'm a returning player. Does GW2 have a update every week? I hope every day they fix this 🙂 Link to comment Share on other sites More sharing options...
China.5268 Posted September 27, 2022 Share Posted September 27, 2022 (edited) While the bug keeps on and anet dont give a kitten and have no rush fixing it, they bring new gemstore items so we can spend our money $$$😁😁😁 https://d3b4yo2b5lbfy.cloudfront.net/wp-content/uploads/2022/09/60a85Frostblossom3.jpg Source: Edited September 27, 2022 by China.5268 Link to comment Share on other sites More sharing options...
Elad The Peculiar.9106 Posted September 28, 2022 Share Posted September 28, 2022 13 hours ago, China.5268 said: While the bug keeps on and anet dont give a kitten and have no rush fixing it, they bring new gemstore items so we can spend our money $$$😁😁😁 https://d3b4yo2b5lbfy.cloudfront.net/wp-content/uploads/2022/09/60a85Frostblossom3.jpg Source: Good thing we can't see it in the shop preview, so we're not compelled to buy it anyway. Link to comment Share on other sites More sharing options...
Xephir.7635 Posted September 28, 2022 Share Posted September 28, 2022 (edited) I stopped playing gw2 cause im not into "quick fix" solutions, like changin settings and stuff in menu, this is their problem. You know these last patches aside from the LW1 story have not been so good, this problem along with the balance updates have hit so hard in my perspective that i have "left" for a while, maybe a year or two. All those gems in my account have been gathering dust and will continue so. Edited September 28, 2022 by Xephir.7635 2 1 Link to comment Share on other sites More sharing options...
Shadow Dragon.1469 Posted September 28, 2022 Share Posted September 28, 2022 peeking in again to see if it was fixed and i see it still isnt. Link to comment Share on other sites More sharing options...
RisingDawn.5796 Posted September 29, 2022 Share Posted September 29, 2022 Yeah, it would be nice if they could fix this soon, but most likely by Tuesday, no? I tried D912PXY, but that started randomly running sluggish for me at times now. Link to comment Share on other sites More sharing options...
Inari Kamihara.6908 Posted September 29, 2022 Share Posted September 29, 2022 17 hours ago, abc.4918 said: Dang, over two weeks and still not fixed, and just barely acknowledged. Guess I should revise my last post where I assumed that surely they'd fix it quickly since it affects the gem store... <joking> Maybe they could more quickly add a hotkey to toggle DPI scaling on/off when you need to preview something. </joking> If it's a problem that has a workaround, then it's not high on the priority list to acknowledge or even push out a hotfix. If it gets fixed at all, it'll be during a regularly scheduled tri-weekly update (since they don't do it on a bi-weekly basis anymore like they used to). Since you can temporarily uncheck the box for DPI Scaling and turn it back on when you're done previewing what you want to look at, I'm sure they view that as sufficient for the time being. Anyway, I myself am also having this problem but on my (small-screened) laptop only. Desktop PC previewing works fine without any janky workarounds required. So the fact that this doesn't even affect everyone but maybe a small portion of players who cared enough to check the forums about the issue might also be a part of why addressing it isn't a priority as well. Link to comment Share on other sites More sharing options...
Datriman.6714 Posted September 29, 2022 Share Posted September 29, 2022 I know some of you do not like the work around of removing the DPI checkbox, but for now the solution I use works out pretty well for some people. 1. go into options and uncheck the DPI scaling 2. in the display options set interface to larger 3. in the chat options - little cog above the chat set the text to large. it makes the ui close to the DPI scaling with a bit better resolution. I live with that untill they fix the issue. 1 Link to comment Share on other sites More sharing options...
dilo.1907 Posted September 29, 2022 Share Posted September 29, 2022 On 9/13/2022 at 8:33 PM, Angelus.3701 said: Same issue as in the Screenshot above, only work around to this sofar for me has been unticking the DPI scaling option in the settings which makes everything so small even with the highest UI scale setting. Correct! It is all so small that I can't read anything even items' icons in inventory are too small Link to comment Share on other sites More sharing options...
dilo.1907 Posted September 29, 2022 Share Posted September 29, 2022 3 hours ago, Datriman.6714 said: I know some of you do not like the work around of removing the DPI checkbox, but for now the solution I use works out pretty well for some people. 1. go into options and uncheck the DPI scaling 2. in the display options set interface to larger 3. in the chat options - little cog above the chat set the text to large. it makes the ui close to the DPI scaling with a bit better resolution. I live with that untill they fix the issue. ty ill try Link to comment Share on other sites More sharing options...
Artisan Pickle.3650 Posted September 30, 2022 Share Posted September 30, 2022 @Double TapThis is an accessibility issue. Workarounds that involve temporarily disabling DPI scaling are not acceptable for low vision players. Please inform your studio that this bug needs more attention and higher priority. Thank you for your consideration. 1 1 Link to comment Share on other sites More sharing options...
Ramcke.6831 Posted September 30, 2022 Share Posted September 30, 2022 Unchecking DPI Scaling and increasing UI to Large is still sadly to small to read map chat and other text on UI. 1 Link to comment Share on other sites More sharing options...
corwinjino.9478 Posted September 30, 2022 Share Posted September 30, 2022 (edited) Smooth beauty of GW2 in 4k is the main reason I stuck with the game. I'm not going to play or buy any new items until they fix the issue. If devs don't care about their loyal customers because they are minority (non-FHD), I will vote with my only available resource - my time. I consider it an opportunity to look/shop around. See you all later. Maybe. Edited September 30, 2022 by corwinjino.9478 1 Link to comment Share on other sites More sharing options...
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