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Posted

Hi, I purchased End of Dragons, but the game never downloaded to my account. But it was charged to by credit card by Arenanet. Nor did I receive any emails from Arenanet acknowledging I receiving the many tickets I have submitted to them over this. Other than submitting endless tickets that are never acknowledged, what other options do I have? I have owned Guild Wars 2 for about five years. I am a legacy player from Guild Wars. I have never had a problem with this game or the company before now. Am I out $32? 

Posted

There would be no 'download' for End of Dragons.  The Serial Key only unlocks access to the files you downloaded long ago (when EoD was released).  (Check your Story Journal for the first EoD episode.)

As far as Support Tickets, close all duplicates and only update the original.  Sending duplicates only puts you at the back of the queue.  Make sure your email provider isn't sending the response(s) to spam; whitelist all NCSoft/ArenaNet/GuildWars2 addresses. 

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Posted (edited)

All players download the same game, so you get a full 60GB download whether you own the expansions or not. All buying the game does is give you a serial key that you log into the website and enter, which unlocks the associated expansion features on your account, or the key can be gifted to someone else to do the same.

 

If you didn't enter the key, you didn't unlock the expansion features.

 

Immediately after your purchase you should've been taken to a page that shows you the key. You shouldn't have to wait for an email unless you were impatient and closed the window. If you're not receiving emails it means your provider is filtering them as junk, so add an exception for ArenaNet.

 

Submitting more than one ticket doesn't do anything, you're just spamming them and it makes it more likely you'll be ignored or worse, automatically flagged by the system.

Edited by Mariyuuna.6508

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