squeegee.4320 Posted December 13, 2022 Author Share Posted December 13, 2022 1 minute ago, Rubi Bayer.8493 said: People are looking into this. For the sake of due diligence, in the meantime I'm going to point you to this thread: Note that the game may not launch or work properly after we release a new build if you use a third-party program, due to possible incompatibilities. Customer Support cannot offer support if a third-party modification breaks, interferes with, or prevents you from playing Guild Wars or Guild Wars 2. This may be what some of you are running into. I use no third party programs. The issue is shadows set to ultra as Kilty noted above. 3 Link to comment Share on other sites More sharing options...
Yolanda Hardass.8045 Posted December 13, 2022 Share Posted December 13, 2022 Yeah me too This seems to be the problem: *--> Error Logs <--* 17:34:12Z NULL REWARD TRACK: 0CC7F32D-D313-E411-9092-78E7D1936220 17:34:12Z NULL REWARD TRACK: 0CC7F32D-D313-E411-9092-78E7D1936220 17:34:15Z Texture missing mip chain: 0x01350d Crashed at 17:34:23Z Link to comment Share on other sites More sharing options...
jesterchaos.5907 Posted December 13, 2022 Share Posted December 13, 2022 Just now, Rubi Bayer.8493 said: People are looking into this. For the sake of due diligence, in the meantime I'm going to point you to this thread: Note that the game may not launch or work properly after we release a new build if you use a third-party program, due to possible incompatibilities. Customer Support cannot offer support if a third-party modification breaks, interferes with, or prevents you from playing Guild Wars or Guild Wars 2. This may be what some of you are running into. I use no third party add on software at all in my game. The lowering the shdow setting tip worked Link to comment Share on other sites More sharing options...
vrauns.3215 Posted December 13, 2022 Share Posted December 13, 2022 Yes appears to be a bug with shadows set to ultra. 2 Link to comment Share on other sites More sharing options...
Yolanda Hardass.8045 Posted December 13, 2022 Share Posted December 13, 2022 I don't run 3rd party apps, so it is definitely another issue Link to comment Share on other sites More sharing options...
timetopat.7921 Posted December 13, 2022 Share Posted December 13, 2022 I set my shadows from ultra to medium and it seems to work ok so far as one user mentioned. You can do this before having your character zone in on the character select screen. 3 Link to comment Share on other sites More sharing options...
RedCobra.7693 Posted December 13, 2022 Share Posted December 13, 2022 4 minutes ago, Rubi Bayer.8493 said: People are looking into this. For the sake of due diligence, in the meantime I'm going to point you to this thread: Note that the game may not launch or work properly after we release a new build if you use a third-party program, due to possible incompatibilities. Customer Support cannot offer support if a third-party modification breaks, interferes with, or prevents you from playing Guild Wars or Guild Wars 2. This may be what some of you are running into. Hi Rubi, Someone has purposed a workaround please see quote below 6 minutes ago, Kilty.4906 said: Entering a map with shadows set to ultra is crashing the game, you will be fine while you are at the character screen changing your shadow settings stops the crashes for me too 1 1 Link to comment Share on other sites More sharing options...
ArenaNet Staff Rubi Bayer.8493 Posted December 13, 2022 ArenaNet Staff Share Posted December 13, 2022 9 minutes ago, squeegee.4320 said: I use no third party programs. The issue is shadows set to ultra as Kilty noted above. People are still looking into it and we'll get it sorted as fast as we can. This is just for those in the thread who may be running into this--hopefully we can point them to a solution while we're working on this. Thank you all for sharing the error logs and possible causes, I've been passing them along to the team looking at this! 2 1 Link to comment Share on other sites More sharing options...
IndigoAneirin.1590 Posted December 13, 2022 Share Posted December 13, 2022 (edited) Definitely don't use third party stuff. Changing shadows from ultra worked for me. Seems to be a problem with that. Edited December 13, 2022 by IndigoAneirin.1590 1 2 Link to comment Share on other sites More sharing options...
Yolanda Hardass.8045 Posted December 13, 2022 Share Posted December 13, 2022 2 minutes ago, stuvvo.4753 said: Yes appears to be a bug with shadows set to ultra. Thanks for this, set it to high and it works 1 Link to comment Share on other sites More sharing options...
Xainou.1502 Posted December 13, 2022 Share Posted December 13, 2022 I still crashed without arcdps, however lowering my shader settings did indeed help and the game runs now. Link to comment Share on other sites More sharing options...
Forgotten Legend.9281 Posted December 13, 2022 Share Posted December 13, 2022 7 minutes ago, Kilty.4906 said: Entering a map with shadows set to ultra is crashing the game, you will be fine while you are at the character screen can confirm: trying to load a character with shadows set to "ultra" gives that "heap" crash listed above. changing the shadow setting to high (while on the character select screen) allows characters to load. the only additional program i use is Precision X, which affects specifically the Graphics Card (controls fan curves and On Screen Display monitor for GPU stats, such as GPU temp, Fan Speed, FPS.) 1 Link to comment Share on other sites More sharing options...
SeRinnity.1543 Posted December 13, 2022 Share Posted December 13, 2022 (edited) I am having same problem, I do not use any add-ons - in the error message it says trouble loading textures, so I'm going to try messing with shadows and report back **ok yeah, taking shadows from Ultra to High worked for me. I'm going to miss those little shadows but atleast I can play now! Edited December 13, 2022 by SeRinnity.1543 Link to comment Share on other sites More sharing options...
nicoper.3215 Posted December 13, 2022 Share Posted December 13, 2022 (edited) 10 minutes ago, Rubi Bayer.8493 said: People are still looking into it and we'll get it sorted as fast as we can. This is just for those in the thread who may be running into this--hopefully we can point them to a solution while we're working on this. Thank you all for sharing the error logs, I've been passing them along to the team looking at this! My game also crashed upon loading. Sent the log through the crash reporter window that popped up, hope that helps in some way. Not using any third-party tools. Edited December 13, 2022 by nicoper.3215 1 Link to comment Share on other sites More sharing options...
Nika.3946 Posted December 13, 2022 Share Posted December 13, 2022 (edited) Im glad I've found this post , crashed all the time while loading character , any character, since event update. Changing shadows from ultra to high worked for me, I can play now , thank you Edited December 13, 2022 by Nika.3946 Link to comment Share on other sites More sharing options...
Ronin.4501 Posted December 13, 2022 Share Posted December 13, 2022 Crashed twice once I selected a character. Saw the tip on lowering the shadow effects from Ultra to High and that seems to have resolved the issue. 1 Link to comment Share on other sites More sharing options...
Astralporing.1957 Posted December 13, 2022 Share Posted December 13, 2022 Can confirm on shadows setting to seemingly being an issue. Still, it does not seem to affect everyone equally - my wife can log in with shadows on Ultra with no issue (on a different computer, so this might be tied to a range of specific hardware/driver components, affecting some but not others). Link to comment Share on other sites More sharing options...
Tony.8659 Posted December 13, 2022 Share Posted December 13, 2022 "Yes appears to be a bug with shadows set to ultra." This is it, I set it back to high and it's good. But if you set it back to ultra while in game it will crash. I can finally use ultra shadows with almost zero stutter, upgraded to a 5800X3D this is the MMO CPU 😀 Link to comment Share on other sites More sharing options...
Skie.8904 Posted December 13, 2022 Share Posted December 13, 2022 (edited) Never used any addons. Purist 🙂 Game crashed with heap error upon selecting a character. Different zones and different characters all crash. Changing Shadows setting from Ultra to High solves it. I'm guessing Ultra is no longer viable and it causes a memory mishap due to being out of bounds. Edited December 13, 2022 by Skie.8904 grammer 1 Link to comment Share on other sites More sharing options...
katoniemoon.8360 Posted December 13, 2022 Share Posted December 13, 2022 I was wondering if anyone else was having issues after the update with the client saying it ran into a fatal error and asking you to send a report to Anet. It happens every time I try to log into a map from the char select screen. I have no idea how to fix it either or what to do to help it. Any ideas? 1 Link to comment Share on other sites More sharing options...
battlehunger.1967 Posted December 13, 2022 Share Posted December 13, 2022 Same thing. crashing every time. Link to comment Share on other sites More sharing options...
Morticoccus.6540 Posted December 13, 2022 Share Posted December 13, 2022 (edited) 47 minutes ago, Rubi Bayer.8493 said: People are looking into this. For the sake of due diligence, in the meantime I'm going to point you to this thread: Note that the game may not launch or work properly after we release a new build if you use a third-party program, due to possible incompatibilities. Customer Support cannot offer support if a third-party modification breaks, interferes with, or prevents you from playing Guild Wars or Guild Wars 2. This may be what some of you are running into. I only run one third-party program, it's incredibly easy to turn off since I normally only use it to keep a log of what fish I have caught in an area and how long is remaining on the current day or night cycle, so I turned it off and tried logging in to the game again. It still crashes when trying to load Diessa Plateau. I tried turning the new post processing option to low, it still crashes. Edit: Ok, I tried switching shadows from Ultra like I always have them normally to high, and now it loads. Thanks! Edited December 13, 2022 by Morticoccus.6540 Issue solved. Link to comment Share on other sites More sharing options...
Nezremar.5186 Posted December 13, 2022 Share Posted December 13, 2022 Same here, after picking my character during loading i get a crash error. Link to comment Share on other sites More sharing options...
Morticoccus.6540 Posted December 13, 2022 Share Posted December 13, 2022 Just now, Nezremar.5186 said: Same here, after picking my character during loading i get a crash error. Go into options, graphics, and set shadows from ultra to high. Problem solved. 2 Link to comment Share on other sites More sharing options...
Tyro.8237 Posted December 13, 2022 Share Posted December 13, 2022 Same. First time ever. 1 Link to comment Share on other sites More sharing options...
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