lalalastejnjebuhlalala.4798 Posted March 14 Share Posted March 14 I am buying gems like everymonth with 0 problem, but from yesterday, its only showed me empty windoww with exit cross and I cant do anything about it, sales are running down and I would like to spend some money.. 1 Link to comment Share on other sites More sharing options...
lalalastejnjebuhlalala.4798 Posted March 14 Author Share Posted March 14 screen to proof 1 Link to comment Share on other sites More sharing options...
MelancholyGr.6402 Posted March 14 Share Posted March 14 Having th same issue..any help? 1 1 Link to comment Share on other sites More sharing options...
lalalastejnjebuhlalala.4798 Posted March 14 Author Share Posted March 14 I updated windows, graphic driver, everythink, still the same, I write also on support, but still without any help, idc, if arena net dont want my money, i will not wait till someone wanna fix that.. 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 14 Share Posted March 14 Try clearing the GW2 cache. From the Knowledge Base: https://help.guildwars2.com/hc/en-us/articles/231273908-Troubleshooting-Trading-Post-Errors 1 Link to comment Share on other sites More sharing options...
lalalastejnjebuhlalala.4798 Posted March 14 Author Share Posted March 14 still the same, i clear temp every day.. 😞 ty for trying 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 14 Share Posted March 14 The Devs are changing the program that runs the Trading Post/Gem Store soon, so that may be helpful. Have you tried buying Gems here? https://buy.guildwars2.com/en-us Link to comment Share on other sites More sharing options...
lalalastejnjebuhlalala.4798 Posted March 14 Author Share Posted March 14 I would like to try it, but I alredy have money on steam and I wanna buy it from steam wallet as always. 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 14 Share Posted March 14 (edited) Do you have a Guild Wars 2 Steam account? If so, you can contact the Steam CS Team. If not, you can't buy Gems in Steam for an ArenaNet account. Again, if you have a Steam account, here is some information that may be helpful: Edited March 14 by Inculpatus cedo.9234 more info Link to comment Share on other sites More sharing options...
lalalastejnjebuhlalala.4798 Posted March 14 Author Share Posted March 14 Yea, I got steam acc, I tried it free to play and then buy all expansions, I used Black Lion Trading Post from beginning with 0 issue, but from yesterday, I click on BUY GEMS (left corner BLUE BUTTON) and I got only small exit cross in the middle of the trading post and its freezed, And if u wanna click on something u need to exit and try again.. Its like bugged, I got steam overlay I didnt change anything in settings, just dont understand.. I write to support, but 0 answers. 1 Link to comment Share on other sites More sharing options...
Hins.2489 Posted March 14 Share Posted March 14 (edited) same issue here.support ticket sent. Manggi (Guild Wars 2 Support) Mar 14, 2023, 04:54 PDT Hello, We understand your frustration about this matter. At this time, we are currently aware of this issue and our QA and development teams are looking into it. ^This is what Anet replied to me.Nothing we can do,just wait them to fix it Edited March 14 by Hins.2489 1 Link to comment Share on other sites More sharing options...
NoxinToxin.5426 Posted March 14 Share Posted March 14 so im guessing they will probs say something once this is fixed, i cant buy owt for the past 3 days 1 1 Link to comment Share on other sites More sharing options...
Captain Yoink.6914 Posted March 14 Share Posted March 14 2 hours ago, Inculpatus cedo.9234 said: The Devs are changing the program that runs the Trading Post/Gem Store soon, so that may be helpful. Have you tried buying Gems here? https://buy.guildwars2.com/en-us I'm having this same issue as OP -also if you use steam then you cannot buy gems outside of the game itself. That site won't work. Cards with codes or even digital codes from online will also not work. 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 14 Share Posted March 14 44 minutes ago, Captain Yoink.6914 said: I'm having this same issue as OP -also if you use steam then you cannot buy gems outside of the game itself. That site won't work. Cards with codes or even digital codes from online will also not work. Indeed. Posted above. Link to comment Share on other sites More sharing options...
lalalastejnjebuhlalala.4798 Posted March 14 Author Share Posted March 14 This is what support answer me, it seems to little bit off, when its clearly their bug problem, to force me to do all this things, just to assure them, that its not only my problem 😄 Hello,I'm sorry to hear about the problem you are reporting today.To assist you further, I would like to get some basic information about your hardware and drivers so we can see how you are running the game. To do this, we use a Windows command called ""DxDiag.""To run DxDiag: Type the Windows key + ""R"" and type in ""dxdiag"" (without the quotes) in the Run Window. When the window for ""DxDiag"" appears, click the button labeled ""Run 64-bit DxDiag."" Note: If you are running Windows 8, you will not see this button and may move to the next step. Once loaded, click the button ""Save All Information."" You will want to save the file to your Desktop. Once saved, I would also like to review your running processes with a program called HiJackThis. This program will allow us to see any process that are running in the background that could be causing a conflict with the game client. Download and run HiJackThis from the following link: http://sourceforge.net/projects/hjt/ Click the “Do a system scan and save a logfile” button. Once the scan is complete, a text logfile will appear in Notepad. Save this file to your Desktop. You can find additional information on what HiJackThis this is and why we use it here:https://help.guildwars2.com/hc/en-us/articles/360045033714-Use-of-Third-Party-Programs-for-Technical-Support Please attach both files to your reply once completed. Regards, Illumi Guild Wars 2 Support Teamhttp://help.guildwars2.com/ 1 Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted March 14 Share Posted March 14 1 hour ago, lalalastejnjebuhlalala.4798 said: This is what support answer me, it seems to little bit off, when its clearly their bug problem, to force me to do all this things, just to assure them, that its not only my problem 😄 Hello,I'm sorry to hear about the problem you are reporting today.To assist you further, I would like to get some basic information about your hardware and drivers so we can see how you are running the game. To do this, we use a Windows command called ""DxDiag.""To run DxDiag: Type the Windows key + ""R"" and type in ""dxdiag"" (without the quotes) in the Run Window. When the window for ""DxDiag"" appears, click the button labeled ""Run 64-bit DxDiag."" Note: If you are running Windows 8, you will not see this button and may move to the next step. Once loaded, click the button ""Save All Information."" You will want to save the file to your Desktop. Once saved, I would also like to review your running processes with a program called HiJackThis. This program will allow us to see any process that are running in the background that could be causing a conflict with the game client. Download and run HiJackThis from the following link: http://sourceforge.net/projects/hjt/ Click the “Do a system scan and save a logfile” button. Once the scan is complete, a text logfile will appear in Notepad. Save this file to your Desktop. You can find additional information on what HiJackThis this is and why we use it here:https://help.guildwars2.com/hc/en-us/articles/360045033714-Use-of-Third-Party-Programs-for-Technical-Support Please attach both files to your reply once completed. Regards, Illumi Guild Wars 2 Support Teamhttp://help.guildwars2.com/ According to Twitter, the Devs have resolved the Steam client Gems issue. You should be good to go now. 2 Link to comment Share on other sites More sharing options...
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