End of Dragons only player - I can buy siege turtle skins but can't use them

[Pockets.4893]

Hi - I have an account with End of Dragons, but I haven't bought Path of Fire/Heart of Thorns. 

 

I have all the mounts from End of Dragons unlocked - raptor, springer, turtle, skiff. Usually in the gem store I can't buy mount skins - which is fair enough, I don't have the expansion they came with. They show a padlock next to them and a note saying I will need to buy the expansion. 

 

However - whenever a turtle skin is available in the gem store, it doesn't have any of that, it looks like a skin I can buy and use - which is really what I would expect since they were a part of the End of Dragons expansion. 

 

I bought the crested dragon siege turtle skin in the gem store today, took the item from the mail and unlocked it. When I look in the hero panel however I can't actually access the skin to switch to it. The mounts section in the hero panel has a padlock on it still. 

 

EDIT - the customer support team has refunded the gem cost of the skin, thank you! The bug does still exists - ie players with only EoD can still buy certain mounts but can't use them because the mount menu is locked out. If the intention is for only PoF players to be able to use all mount skins - siege turtles included - then I'm fine with that, it just needs to be made clear in the gem store so people don't save up for and buy them without realising. 

Edited March 30, 2023 by Pockets.4893
Update

[Inculpatus cedo.9234]

2 hours ago, Pockets.4893 said:

Hi - I have an account with End of Dragons, but I haven't bought Path of Fire/Heart of Thorns. 

 

I have all the mounts from End of Dragons unlocked - raptor, springer, turtle, skiff. Usually in the gem store I can't buy mount skins - which is fair enough, I don't have the expansion they came with. They show a padlock next to them and a note saying I will need to buy the expansion. 

 

However - whenever a turtle skin is available in the gem store, it doesn't have any of that, it looks like a skin I can buy and use - which is really what I would expect since they were a part of the End of Dragons expansion. 

 

I bought the crested dragon siege turtle skin in the gem store today, took the item from the mail and unlocked it. When I look in the hero panel however I can't actually access the skin to switch to it. The mounts section in the hero panel has a padlock on it still. 

 

It's a bit disappointing - and I wanted to ask:

 

1 - Can you make it possible for End of Dragons only players to be able to use the siege turtle mount skins? Siege turtles were such a feature of this expansion that I would totally expect their mount skins to be available to players who have this expansion only. It also seems like a potential loss of income if you aren't able to sell as many mount skins. 

 

2 - If not, please can you refund the gem store purchase? I have also submitted a bug report about this. 

 

3 - Again, if it's not possible to enable those mount skins, please could you add a padlock and note to the skins that players can't use? At present the gem store would allow me to buy any turtle skin, and also shows that I can buy the plush cuckoo skin - which presumably would also be locked in my hero panel. 

 

I can buy and use skiff skins - presumably because they have their own separate tab in the hero panel. I've got the trimaran skin unlocked and it's usable. 

 

Thanks for any help you can give 

For a refund (which is likely not possible since you unlocked the skin), you will need to contact the CS Team via the 'Support' link above/below. 

For suggestions, you can post in the Sticky, 'QoL Suggestions' found in the GD forum.

Good luck.

[Luthan.5236]

If you have the turtle unlocked ... you should be able to use the skin. If not ... it will be usable later once you unlock the turtle. (We had peole that bought skins for mounts they had not unlocked yet. Happens sometimes. I don't think there should be any changes.)

What I find weird: The tab to change the skins is locked for you? This certainly is a bug. Since obtaining a mount should unlock it. And afaik EoD even allows people to get raptor and springer. (Where they might buy skins wanting to use them.) There is no reason to keep this exclusively to players that bought HoT/PoF ... since the lock here is just for the purpose to not give players access to stuff they can't use yet (= locked when they do not have a  single mount yet).

For the "making money" stuff the individual skins are tied to gem store purchases already.

Edited March 16, 2023 by Luthan.5236

[Pockets.4893]

Thanks both - Luthan, I've had the turtle mount unlocked for several months, I can use it in the game - but I can't apply the skin. 

Under the 'dye' tab in the hero panel, the mount section is available - most mounts are shown greyed out with a padlock, but the raptor, springer and turtle are unlocked and available to dye - those are the mounts I have unlocked from playing end of dragons that I can summon and use in game. I can change the dye color on the default skins for each of those from that panel. 

For the mounts tab (where you would go to select which skins you are using) - I can't even get into that at all. The whole tab is locked out in the hero panel with a padlock shown over it. 

The gemstore is normally pretty clear on this - there's a clear padlock and tooltip on most mount skins that states I would need to buy Path of Fire to be able to buy or use those skins. I can't buy them at all - which is fine. The raptor and springer do unlock with EoD but I don't have access to their masteries - again, that's fine, it's PoF content. 

The turtle skins don't have the padlock or the text, and I am able to buy them with gems, I just can't then use them - which needs fixing in some way.

Edited March 16, 2023 by Pockets.4893
Clarity

[Pockets.4893]

I have the End of Dragons expansion, but don't have HoT/PoF. I have the mounts from EoD all unlocked - raptor, springer, siege turtle - but the mount menu in the hero menu is completely locked. I can ride those three mounts, but I've got a mount skin unlocked on my account (crested dragon siege turtle) which I can't actually apply to my turtle because I can't get into the mount menu. 

Here's a picture of the hero menu: my mouse cursor was hovering over the 'mounts' tab. You can see the padlock and the text popup that appears. I can't click through to this tab at all:

https://imgur.com/qQZZVH2

This is the dye screen. There's a padlock over each of the mounts I don't have, while the ones I have unlocked (raptor, springer, turtle) can be selected and I can dye their default skin. This works great! The mount menu could work like this!:

https://imgur.com/sDoud59

Normally when I look at the gemstore, I can't buy mount skins - this is fine, I don't have the relevant expac and that's clearly marked. This screenshot shows how it normally looks when mount skins are available to buy. There's a clear padlock and a message that they require Path of Fire to use, and I can't click on the button to buy them:

https://imgur.com/7Sh6J8J

However a few skins are available to buy - ie standalone turtle skins are always available, along with some other EoD specific skins like the jade raptor. There is no padlock or warning, I am able to buy them, but I can't apply them because the mount menu remains locked. It looks like I'm intended to be able to buy and use these specific skins as they're more EoD related - but at present this isn't working:

https://imgur.com/AKVKPxB 

https://imgur.com/a/Z99qjwR

Skiff skins work fine because they've got a whole separate menu. 

It looks like this is a bug - and if so a fix would be great! If EoD-only players aren't meant to be able to buy and use these skins, then please could you put a clear warning and padlock on those items in the gemstore for us so we don't buy them by accident?

Thanks for your help! 

[Ashantara.8731]

Aren't the mounts provided by EoD time-limited? If you want to get the real thing, you need to buy PoF (for Raptor, Springer, Jackal, Skimmer and Griffon) and LWS4 (for the Rollerbeetle and the Skyscale).

To permanently receive EoD's Siege Turtle mount, you also have to undergo all steps required.

Okay, the Wiki entry seems to suggest permanent access to the Raptor even with EoD only: https://wiki.guildwars2.com/wiki/Mount

Quote: "Must be noted that Raptor and Springer mounts can be obtained in End of Dragons as well, but their mastery tracks can't be trained without Path of Fire."

Does it show the Mount Masteries for these two mounts, or are they locked as well?

Perhaps the permanent Raptor unlock only works for new(er) accounts?
 

Edited March 29, 2023 by Ashantara.8731

[Pockets.4893]

The time limited raptor is only for players with no expansions. With core + EoD I have the raptor, springer and siege turtle unlocked and there's no time limit on any of those, they're permanent unlocks. Raptor and springer are given for free at certain story steps, but their masteries don't unlock at any point unless you buy PoF - I don't have a problem with that. The siege turtle unlocks once you complete all the pre-req achievements, at which point its mastery track unlocks as well. I have the siege turtle and have all the turtle masteries completed as well.

 

My only issue is mount skins. For the most part they can't be bought and require PoF (which is fine) - however certain skins can be bought, but can't then be used because the whole mount menu is locked.

[Inculpatus cedo.9234]

Did you contact the CS Team after your last thread about this issue?  What did they say? 

[Pockets.4893]

12 hours ago, Inculpatus cedo.9234 said:

Did you contact the CS Team after your last thread about this issue?  What did they say? 

Thanks to the mods for merging threads, I'd thought I could delete the old one but then realised I couldn't.

Thanks also for the advice Inculpatus - I did put in a ticket through the website and CS have refunded the gem cost of the skin, which, as you say, they don't always do so that was kind.  I put a note in the QoL thread also but that looks like it might have been deleted so maybe it was out of place. 

So this isn't a major issue - but the bug is still there, ie either those particular skins should be available to purchase and the mount menu should be unlocked for them, or they should add a padlock/note to the siege turtle skins etc like they do with all the rest so that people without PoF can't buy them at all. 

If they do unlock the mount menu I've no problem with paying back the gems they refunded - and likewise, if they decide that only PoF players should be able to buy and use mount skins, that's fine too, it just ought to be clear either way. I appreciate there's more pressing bugs to get to though.