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Unable to Submit Ticket + Posting Issue

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First, there seems to be a ticket loop. When I sign in and click the 'support' tab, a new tab opens asking me to sign in again. Then the process repeats. So I am unable to submit a ticket regarding my issue. Several others in my guild are having the same issue.


My issue: I was trying to purchase the Salvage-O-Matic in game for my friend, and accidentally clicked the 'buy' option instead of the 'gift' option. Another friend was able to help them out and gift it to them. Can the extra one be removed from my account and the gems credited back? 

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