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Fixed: Crash using DX12 graphics card (NVidia GeForce GTX 1650)


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*--> Crash <--*
Exception: c0000005 
Memory at address 00000000`00000060 could not be read
App: Gw2-64.exe 
Pid: 16316
BaseAddr: 00007FF79E600000
ProgramId: 101
Build: 148812
When: 2023-07-21T20:16:14Z 2023-07-21T21:16:14+01:00
Uptime:   0 days  0:00:02
Flags: 0
DumpFile: Crash.dmp

*--> System <--*
Name: 6e83ae8d
IpAddr: 172.25.64.1 192.168.1.6
Processors: 6 [GenuineIntel:6:14:10]
OSVersion: Windows 10.0 (64 bit)

*--> System Memory <--*
Physical:  3198MB/ 8142MB  39%
Paged:     8355MB/16334MB  51%
Virtual:  134192682MB/134217727MB  3%
Load: 60%
CommitTotal:   7979MB
CommitLimit:  16334MB
CommitPeak:    8213MB
SystemCache:   1627MB
HandleCount:  90078
ProcessCount:   212
ThreadCount:   2852

*--> Process Memory <--*
Private:           91MB
WorkingSet:        62MB
PeakWorkingSet:    87MB
PageFaults:     36160

*--> Memory Category Usage (Inclusive) <--*
[Category]              [Size(MB)]  [Count]     
Root                    18.63       4708        
Uncategorized           11.62       4391        
Collide                 6.00        6           
Collide Havok           6.00        6           
Programmer Data         1.01        310         
I/O                     0.81        28          
File Service            0.75        7           
Event                   0.07        2           
Archive                 0.06        19          
Game                    0.05        54          
Collections             0.04        71          
Dictionary              0.03        40          
Content                 0.02        1           
Engine                  0.01        7           
Threading               0.01        12          
Model-Programmer        0.01        1           
Install                 0.00        32          
BTree                   0.00        6           
Platform                0.00        65          
CharClient              0.00        5           
Text                    0.00        1           
UI                      0.00        17          
File Core               0.00        1           
Agent                   0.00        1           

*--> Memory Category Usage (Exclusive) <--*
[Category]              [Size(MB)]  [Count]     
Uncategorized           11.62       4391        
Collide Havok           6.00        6           
File Service            0.75        7           
Event                   0.07        2           
Archive                 0.06        19          
Dictionary              0.03        40          
Game                    0.03        46          
Content                 0.02        1           
Threading               0.01        12          
Model-Programmer        0.01        1           
Collections             0.01        24          
Install                 0.00        32          
BTree                   0.00        6           
Platform                0.00        65          
CharClient              0.00        5           
Text                    0.00        1           
UI                      0.00        14          
Programmer Data         0.00        2           
File Core               0.00        1           
Agent                   0.00        1           
String                  0.00        8           
Msg                     0.00        4           
Debugging               0.00        1           
Gr Texture              0.00        1           

*--> DllList <--*
00007FF79E600000 - F:\Games\Guild Wars 2\Gw2-64.exe
00007FFEC6690000 - C:\WINDOWS\SYSTEM32\ntdll.dll
00007FFEC5ED0000 - C:\WINDOWS\System32\KERNEL32.DLL
00007FFEC3B80000 - C:\WINDOWS\System32\KERNELBASE.dll
00007FFEC0ED0000 - C:\WINDOWS\SYSTEM32\apphelp.dll
00007FFEC6000000 - C:\WINDOWS\System32\USER32.dll
00007FFEC3F30000 - C:\WINDOWS\System32\win32u.dll
00007FFEC4F10000 - C:\WINDOWS\System32\GDI32.dll
00007FFEC4120000 - C:\WINDOWS\System32\gdi32full.dll
00007FFEC4080000 - C:\WINDOWS\System32\msvcp_win.dll
00007FFEC3F60000 - C:\WINDOWS\System32\ucrtbase.dll
00007FFEC5CC0000 - C:\WINDOWS\System32\ADVAPI32.dll
00007FFEC5D70000 - C:\WINDOWS\System32\msvcrt.dll
00007FFEC5E20000 - C:\WINDOWS\System32\sechost.dll
00007FFEC52F0000 - C:\WINDOWS\System32\RPCRT4.dll
00007FFEC65C0000 - C:\WINDOWS\System32\WS2_32.dll
00007FFEC3B10000 - C:\WINDOWS\System32\WINTRUST.dll
00007FFEBC1B0000 - C:\WINDOWS\SYSTEM32\VERSION.dll
00007FFEC4470000 - C:\WINDOWS\System32\ole32.dll
00007FFEC0F70000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll
00007FFEB7650000 - C:\WINDOWS\SYSTEM32\WINMM.dll
00007FFEC5460000 - C:\WINDOWS\System32\combase.dll
00007FFEC4E20000 - C:\WINDOWS\System32\OLEAUT32.dll
00007FFEC4610000 - C:\WINDOWS\System32\SHELL32.dll
00007FFEC4300000 - C:\WINDOWS\System32\CRYPT32.dll
00007FFEADBB0000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.22621.1778_none_57fe2016ce1542ec\gdiplus.dll
00007FFE92AA0000 - C:\WINDOWS\SYSTEM32\MSACM32.dll
00007FFE8A0D0000 - C:\WINDOWS\SYSTEM32\USP10.dll
00007FFEAB260000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.22621.608_none_fb280a3c7926c2cc\COMCTL32.dll
00007FFEAEC60000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll
00007FFEAB9A0000 - C:\WINDOWS\SYSTEM32\Secur32.dll
00007FFEC3200000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
00007FFEC2CF0000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL
00007FFEC5420000 - C:\WINDOWS\System32\IMM32.DLL
00007FFEC3730000 - C:\WINDOWS\SYSTEM32\MSASN1.dll
00007FFEC3A90000 - C:\WINDOWS\System32\bcryptPrimitives.dll
00007FFEB6550000 - C:\WINDOWS\SYSTEM32\dbghelp.dll
00007FFEC1A30000 - C:\WINDOWS\SYSTEM32\windows.storage.dll
00007FFEC18F0000 - C:\WINDOWS\SYSTEM32\wintypes.dll
00007FFEC61B0000 - C:\WINDOWS\System32\SHCORE.dll
00007FFEC6470000 - C:\WINDOWS\System32\shlwapi.dll
00007FFEC39C0000 - C:\WINDOWS\SYSTEM32\profapi.dll
00007FFEC2A90000 - C:\WINDOWS\SYSTEM32\kernel.appcore.dll
00007FFEC3750000 - C:\WINDOWS\SYSTEM32\DEVOBJ.dll
00007FFEC3780000 - C:\WINDOWS\SYSTEM32\cfgmgr32.dll
00007FFEC1140000 - C:\WINDOWS\SYSTEM32\dxcore.dll
00007FFEC1040000 - C:\WINDOWS\system32\uxtheme.dll
00007FFEBBF20000 - C:\WINDOWS\SYSTEM32\cryptnet.dll
00007FFEC64F0000 - C:\WINDOWS\System32\imagehlp.dll
00007FFEC3260000 - C:\WINDOWS\SYSTEM32\CRYPTSP.dll
00007FFEC2A00000 - C:\WINDOWS\system32\rsaenh.dll
00007FFEC32D0000 - C:\WINDOWS\SYSTEM32\bcrypt.dll
00007FFEBB670000 - C:\WINDOWS\SYSTEM32\drvstore.dll
00007FFEC3180000 - C:\WINDOWS\SYSTEM32\wldp.dll
00007FFE89B40000 - C:\WINDOWS\system32\nvspcap64.dll
00007FFEC2AB0000 - C:\WINDOWS\SYSTEM32\ntmarta.dll
00007FFEC2F70000 - C:\WINDOWS\SYSTEM32\gpapi.dll
00007FFEAA6C0000 - C:\WINDOWS\SYSTEM32\DINPUT8.dll
00007FFEB48F0000 - C:\WINDOWS\SYSTEM32\inputhost.dll
00007FFEC0910000 - C:\WINDOWS\SYSTEM32\CoreMessaging.dll
00007FFEC2560000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
00007FFEC5410000 - C:\WINDOWS\System32\NSI.dll
00007FFEBD060000 - C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
00007FFEC57F0000 - C:\WINDOWS\System32\Setupapi.dll
00007FFEB9B00000 - C:\WINDOWS\system32\nvapi64.dll
00007FFE69030000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5b6e4554b945d508\nvcuda64.dll
00007FFEC6510000 - C:\WINDOWS\System32\clbcatq.dll
00007FFEAD760000 - C:\WINDOWS\system32\napinsp.dll
00007FFEAD550000 - C:\WINDOWS\system32\pnrpnsp.dll
00007FFEC2F00000 - C:\WINDOWS\System32\mswsock.dll
00007FFEC25D0000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll
00007FFEACBA0000 - C:\WINDOWS\System32\winrnr.dll
00007FFEACA90000 - C:\WINDOWS\system32\wshbth.dll
00007FFEAC5E0000 - C:\WINDOWS\system32\nlansp_c.dll
00007FFEBCD20000 - C:\WINDOWS\System32\fwpuclnt.dll
00007FFEBC1E0000 - C:\Windows\System32\rasadhlp.dll

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.22621.1 (64/32-bit compatible)]

*--> ClientContextThreadProc Thread 0xebc <--*

*--> Trace <--*
Pc                Rt                : Args
00007ff7`9f8e47b7 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ff7`9f8e0039 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ff7`9f8dff2f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ff7`9f5659f4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ff7`9f565885 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ff7`9e91fe27 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ff7`9e926eca 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ff7`9e6b6279 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ff7`9e8e075a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ffe`c5ee26ad 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 
00007ffe`c66eaa68 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 

*--> Thread registers <--*
rax=0000000000000000 rbx=00007ff7a0e432c8 rcx=64c57630b38a0000
rdx=0000000000000030 rsi=0000000000000000 rdi=00000073b9effa50
rip=00007ff79f8e47b7 rsp=00000073b9eff9c0 rbp=00007ff79f564a50
 r8=0000000000000057  r9=0000000000000057 r10=000000000000000c
r11=00000000000002b0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000001
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206

rbx-32 00007FF7A0E432A8  ffffffff`ffffffff ffffffff`ffffffff ffffffff`ffffffff 00000000`00000000 
rbx +0 00007FF7A0E432C8  00007ff7`a06222c8 00000205`404f03f0 00000000`00010000 00000000`00000000 
rbx+32 00007FF7A0E432E8  00000000`00000000 00000000`00000000 00000000`00000000 00007ff7`a0e437b0 

*--> Code <--*
00007ff7`9f8e4797  cccccccc cccccccc cc405348 83ec208b .........@SH.. .
00007ff7`9f8e47a7  0d4c7755 01ff15d6 ee3500ba 30000000 .LwU.....5..0...
00007ff7`9f8e47b7  488b4860 488b01ff 5008488b d84885c0 H.H`H...P.H..H..
00007ff7`9f8e47c7  7407c740 24ffffff ff8b0d6a 64560148 t..@$......jdV.H
00007ff7`9f8e47d7  8bd3ff15 21ec3500 8b0d5f64 560133d2 ....!.5..._dV.3.
00007ff7`9f8e47e7  ff1513ec 3500c643 200033c0 48890348 ....5..C .3.H..H

*--> Stack <--*
00000073`b9eff9c0  00000000`00000001 00007ff7`9f574a4f 00000000`00600000 00007ff7`9f91ba51 ........OJW.......`.....Q.......
00000073`b9eff9e0  00007ff7`a0e432c8 00007ff7`9f8e0039 00007ff7`a0e432c8 00000000`00000000 .2......9........2..............
00000073`b9effa00  00000000`00000016 00000000`00000000 00000073`b9effac8 00007ff7`9f8dff2f ....................s.../.......
00000073`b9effa20  00007ff7`a0e432c8 00000000`00000000 00007ff7`a0e43230 00000000`00000001 .2..............02..............
00000073`b9effa40  00007ff7`a08ad780 00007ff7`9f5659f4 00007ff7`a08ad7a4 00007ff7`a08ad7a4 .........YV.....................
00000073`b9effa60  00000000`00000000 00000000`00000001 00000000`00000005 00000000`00000000 ................................
00000073`b9effa80  00000000`00000016 00007ff7`00000000 00000000`00000000 00000000`00000000 ................................
00000073`b9effaa0  00007ff7`a08ad780 00000000`00000001 00000000`00000001 00007ff7`9f565885 .........................XV.....
00000073`b9effac0  00000073`00009f80 00000000`00000000 00010000`00600000 00000000`00000000 ....s.............`.............
00000073`b9effae0  00000000`00000000 00007ff7`9e91fe27 00007ff7`a0ccbff0 00007ffe`c66e3310 ........'................3n.....
00000073`b9effb00  00000000`00000000 00000073`b9effb10 00000205`403ef360 00007ff7`9e926eca ............s...`.>@.....n......
00000073`b9effb20  00000205`39d1af90 00000000`00000000 0000bb66`01424e6e 00000073`b9effb20 ...9............nNB.f... ...s...
00000073`b9effb40  00000000`00000001 00007ff7`9e6b6279 00000000`00000000 00000000`00000000 ........ybk.....................
00000073`b9effb60  00000205`403ef360 00000000`00000005 00000000`00000000 00007ff7`9e8e075a `.>@....................Z.......
00000073`b9effb80  00000205`00000000 00000205`40811080 00000000`00000000 00000000`00000000 ...........@....................
00000073`b9effba0  00000000`00000000 00007ffe`c5ee26ad 00000000`00000000 00000000`00000000 .........&......................
00000073`b9effbc0  00000000`00000000 00000000`00000000 00000000`00000000 00007ffe`c66eaa68 ........................h.n.....
00000073`b9effbe0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000073`b9effc00  00000000`00000000 00000000`00000000 92ae89b9`00000000 00000000`00000000 ................................
00000073`b9effc20  000004f0`fffffb30 00007ffe`c3cdbb40 00000073`b9efea80 003fff28`b1997c80 0.......@...........s....|..(.?.
00000073`b9effc40  00007ffe`516332f9 00000073`b9efea80 00000000`00000000 00000000`00000000 .2cQ........s...................
00000073`b9effc60  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000073`b9effc80  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000073`b9effca0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000073`b9effcc0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000073`b9effce0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000073`b9effd00  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000073`b9effd20  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000073`b9effd40  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000073`b9effd60  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000073`b9effd80  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................
00000073`b9effda0  00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ................................

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Can you post the entire crash log?

Just FYI this error is a highly generic Windows error that can be caused by a whole multitude of things ranging from driver issues to overclocking issues to antivirus/permission issues to actual RAM issues.  Troubleshooting it requires a long process of elimination.

"Exception: c0000005"

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On 7/21/2023 at 9:52 PM, Chaba.5410 said:

Can you post the entire crash log?

Just FYI this error is a highly generic Windows error that can be caused by a whole multitude of things ranging from driver issues to overclocking issues to antivirus/permission issues to actual RAM issues.  Troubleshooting it requires a long process of elimination.

"Exception: c0000005"

The entire crash log (ArenaNet.log) is about 7886 lines in total so i thought it's best to post it as a file from Google Drive.

https://drive.google.com/file/d/1qtwlcLv_AVU173fprUk5CuU7heFmR4mV/view?usp=sharing

Edited by whateverthisnamecanbe.3615
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2 hours ago, whateverthisnamecanbe.3615 said:

The entire crash log (ArenaNet.log) is about 7886 lines in total so i thought it's best to post it as a file from Google Drive.

https://drive.google.com/file/d/1qtwlcLv_AVU173fprUk5CuU7heFmR4mV/view?usp=sharing

Is the issue not fixed?

The reason I asked for the whole crash log is because the very end of it usually finishes with some error log lines and GPU info like this:
 

Quote
*--> Graphics Device Info <--*
VendorId    = 0x10de
DeviceId    = 0x1f82
Version     = 53168
Description = NVIDIA GeForce GTX 1650
Compat      = 0x000000001f77fc3f
VidMem      = 4096 MB

*--> NVidia Info <--*
DriverVersion = 531.68

 

All the most recent crash logs in the file you shared do not include the end of the crash report, as if the log writing function is unable to complete the I/O transaction.


There's also this different crash reason:
 

Quote
*--> Crash <--*
Fatal Error: Error: file 'F:\Games\Guild Wars 2\Gw2.dat' still open


This error means something is holding that file open after the game stops running.

Things that could be happening:
- Some sort of security software is real-time scanning the files on that drive and interfering with the game.
- The disk driver is having issues.  Check for any disk driver updates.
- The drive itself could be going bad. Easiest way to check if it's a disk-related problem would be to move GW2 to a different drive. You can drag and drop the entire Guild Wars 2 folder to a new location.
- The filesystem on the drive got corrupted and needs repair.  You can find Windows instructions for checking filesystems via search.

Also: You can rename/remove that crash log and the game will start a new one so it isn't filled up with old crash info.

Edited by Chaba.5410
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16 minutes ago, Chaba.5410 said:

Is the issue not fixed?

The reason I asked for the whole crash log is because the very end of it usually finishes with some error log lines and GPU info like this:
 

 

All the most recent crash logs in the file you shared do not include the end of the crash report, as if the log writing function is unable to complete the I/O transaction.


There's also this different crash reason:
 


This error means something is holding that file open after the game stops running.

Things that could be happening:
- Some sort of security software is real-time scanning the files on that drive and interfering with the game.
- The disk driver is having issues.  Check for any disk driver updates.
- The drive itself could be going bad. Easiest way to check if it's a disk-related problem would be to move GW2 to a different drive. You can drag and drop the entire Guild Wars 2 folder to a new location.
- The filesystem on the drive got corrupted and needs repair.  You can find Windows instructions for checking filesystems via search.

Also: You can rename/remove that crash log and the game will start a new one so it isn't filled up with old crash info.

The issue is fixed and i changed post title already

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1 minute ago, whateverthisnamecanbe.3615 said:

The issue is fixed and i changed post title already

Thanks for the update.  What did you find the problem was in case other readers run into the same issue, if you don't mind sharing?

Edited by Chaba.5410
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