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Cannot log in to submit ticket on website

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I am wanting to contact support for something. But when I log in to my account through the support page, it brings me to my account on the Arenanet website where it shows all the games I have and such.

About 3 hours ago I was able to submit one just fine, but I have a second, unrelated issue I also need a new ticket for.

I'd love to submit a ticket about my inability to submit a ticket but alas, I can't submit a ticket :(

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