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Accidentally chose heavy armour from AA ascended armor chest, need medium

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As title says. I was not paying careful attention and ended up with a heavy chest piece from an AA ascended armor chest instead of the medium which I need.

I am trying to log in to submit a ticket and can't get the login screen to appear, it just keeps bouncing back to the main support page.

Any ideas?  I checked my browser settings and disabled everything that might be blocking it. Thank you

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