Julien.5321 Posted September 26 Share Posted September 26 Good morning, SOS – HELP ME PLEASE I would like to contact you about a problem that has been ongoing since 2020: the Guild Wars game image is bugged in the list of recent games on Steam. Here are some topics that talk about it: https://steamcommunity.com/app/29720/discussions/0/3198117312267662641/ https://www.reddit.com/r/Guildwars2/comments/10fw4y9/message_to_developpers_fix_broken_image_guild/ https://www.reddit.com/r/GuildWars/comments/u3lqur/comment/i4uqvbt/ The problematic images are located at this address: • https://cdn.cloudflare.steamstatic.com/steam/apps/29720/capsule_231x87.jpg • https://cdn.cloudflare.steamstatic.com/steam/apps/29720/capsule_184x69.jpg Can you please do what is necessary and replace them with functional images please? It’s a slightly ridiculous problem that has been talked about for over 3 years… For an image replacement… Thank you for your attention and follow-up to my request. 2 Link to comment Share on other sites More sharing options...
Julien.5321 Posted September 26 Author Share Posted September 26 https://image.noelshack.com/fichiers/2023/39/2/1695738329-capture-d-ecran-2023-07-13-213658.png https://image.noelshack.com/fichiers/2023/39/2/1695738329-capture-d-ecran-2023-07-13-213637.png 2 Link to comment Share on other sites More sharing options...
ArenaNet Staff Rubi Bayer.8493 Posted September 26 ArenaNet Staff Share Posted September 26 Thank you for flagging this and sharing the info. I've asked some people to look into it! 1 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted September 28 Author Share Posted September 28 Hello Rubi Bayer Thanks for your answer. Quote Reponse of Steam Support The images used to display in these sections of a Steam profile are set up by the game's development/support team directly and not handled by Steam. As much as I would like to help you with this, however, this title was not developed by Valve, we here at Steam Support do not have the tools or insight to effectively troubleshoot the issue you are experiencing. Please contact the support team of Guild Wars 2 by clicking this link here: https://help.steampowered.com/wizard/HelpWithGameTechnicalIssue/?appid=1284210 as they are best equipped to resolve any issues you are experiencing with their product. Steam Support Cri Waiting for a fix 🙂 Have a nice day Regards, Julien 1 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted October 9 Author Share Posted October 9 Hello, any news about that ? Still broken Please give me the admin logs and i will fix it <3 1 1 1 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted October 16 Author Share Posted October 16 Hello, Really, i can change that in 1min. Please! 1 1 1 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted October 23 Author Share Posted October 23 Hello, Do you think the MADKING will be able to do something for this image? I believe it ! 1 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted November 7 Author Share Posted November 7 Hello, still nothing for me ? Come on ! Help me ❤️ 1 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted November 20 Author Share Posted November 20 Come on, just an picture ! 1 Link to comment Share on other sites More sharing options...
Chaba.5410 Posted November 20 Share Posted November 20 Does this have something to do with the French localization? Is this from the Steam client or from the website? Link to comment Share on other sites More sharing options...
Julien.5321 Posted November 21 Author Share Posted November 21 Hello Chaba Thanks for your answer. Nope, it's not French related, it's for everyone. Quote https://image.noelshack.com/fichiers/2023/47/2/1700583122-capture-d-ecran-2023-11-21-171141.png It's from the website. Reponse of Steam Support Quote Reponse of Steam Support The images used to display in these sections of a Steam profile are set up by the game's development/support team directly and not handled by Steam. As much as I would like to help you with this, however, this title was not developed by Valve, we here at Steam Support do not have the tools or insight to effectively troubleshoot the issue you are experiencing. Please contact the support team of Guild Wars 2 by clicking this link here: https://help.steampowered.com/wizard/HelpWithGameTechnicalIssue/?appid=1284210 as they are best equipped to resolve any issues you are experiencing with their product. Steam Support Cri Thanks for your help Regards 1 Link to comment Share on other sites More sharing options...
Chaba.5410 Posted November 21 Share Posted November 21 I'm unsure what you're exactly looking at. When I search on the Steam website for "guild wars", this is what I see. https://ibb.co/sKCy0wh 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted November 27 Author Share Posted November 27 This is the Steam community image on the user profile (see image and details above). The link has been broken for over 2 and a half years. 2 1 Link to comment Share on other sites More sharing options...
Julien.5321 Posted November 27 Author Share Posted November 27 On 9/26/2023 at 7:15 PM, Rubi Bayer.8493 said: Thank you for flagging this and sharing the info. I've asked some people to look into it! Can you ask some other people 😄 ? 2 1 Link to comment Share on other sites More sharing options...
Chaba.5410 Posted November 27 Share Posted November 27 (edited) Looks like it has something to do with the fact that there's no "Guild Wars" Store page anymore. If you look at my screenshot, you'll see what appears in the Store. If you click on your retrospective, there's a link to the store page. It gets redirected to the front page. https://store.steampowered.com/app/29720/Guild_Wars?snr=1_662_662_ Edited November 27 by Chaba.5410 Link to comment Share on other sites More sharing options...
Julien.5321 Posted November 28 Author Share Posted November 28 Fix the broken game image (in profile's games list) :: Guild Wars Discussions générales (steamcommunity.com) Yes, that's right, and it's been like that for several years, and we just need to correct this error. Only developers have the means to do this. 1 Link to comment Share on other sites More sharing options...
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