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Could not crafting Irradiated Vision Crystal at the Astralarium in Istan

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I have completed the Astral Purification achievement, bring the required mats to  Astralarium in Istan, but nothing happen. Tried it with different character but the issue persisted.
Have submitted the ticket to support with ticket no. 
9098012 and then suggested to report here. In addition, has submitted in game report as well.

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Just to be absolutely sure, you stood in the position described in the following link and interacted with the beam of light by pressing [F]?

I've just been there and made one. It worked fine. The only issue I noticed is that you sometimes have to move a little whilst standing on the railings to get the inteaction location with the beam of light.

This pages shows you info about the beam of light and where to stand....


Edited by Andy.5981
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