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Skin problems: heretical scholar's hood skin >> For the charr race


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I took money from my friends to buy this skin with great enthusiasm
I bought 500 gems to buy this skin!
Why is it so difficult?
Especially for the charr race
I'm really sad..
I feel taken advantage of.
Please solve this problem
https://help.guildwars2.com/attachments/token/Gpp7sXG9Ak1tYEj35PVY6kiNM/?name=5556889.PNG
https://help.guildwars2.com/attachments/token/9hFM1xhKCDnlJ2eTFhZKQ4Vay/?name=Guild+Wars+2+2023-12-27+18-20-21.mp4

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