Jump to content
  • Sign Up

Masteries not unlocked after Janthir purchase


Recommended Posts

Hi,

I purchased the Ultimate edition of Janthir Wilds and my masteries are still locked, I already went through on a support ticket about this and they could not solve the issue. In-game I do not see the explanation that I need to buy an expansion to unlock masteries anymore, but they are still locked, screenshot found here https://imgur.com/Yb7ewJY

 

 

 

Link to comment
Share on other sites

It's been a long time, but didn't masteries unlock when we started the HoT story? Same thing with JW?

(I assume the OP means this is their first purchased expansion?)

Edited by DeanBB.4268
Link to comment
Share on other sites

The mastery system is unlocked when a character on the account reaches level 80 and the account owns an expansion. When both are true, the mastery system unlocks by giving access to the Central Tyria region section.

To unlock the other region sections, the player must own their pertaining expansion and unlock any mastery track inside that region section.

  • Like 1
Link to comment
Share on other sites

Assuming the OP has a character at level 80, I think I know what's going on, because Janthir Wilds isn't out yet... your account technically doesn't own an expansion therefore it does not count when unlocking masteries. Its like preordering a game, you don't get full access to the game until it releases. I'd be curious if you are going to be Trading Post restricted as well until August whatever date when JW releases... its either an oversight, or that the flag won't get checked until the expansion launches... Its not that you don't own JW... its that because JW is not out yet that the game has no way to reference that purchase when making any IG checks for expansions related to the mastery system.
 

  • Like 1
Link to comment
Share on other sites

1 hour ago, Hsanrb.1570 said:

Assuming the OP has a character at level 80, I think I know what's going on, because Janthir Wilds isn't out yet... your account technically doesn't own an expansion therefore it does not count when unlocking masteries. Its like preordering a game, you don't get full access to the game until it releases. I'd be curious if you are going to be Trading Post restricted as well until August whatever date when JW releases... its either an oversight, or that the flag won't get checked until the expansion launches... Its not that you don't own JW... its that because JW is not out yet that the game has no way to reference that purchase when making any IG checks for expansions related to the mastery system.
 

Ahh, good point.  Probably what's happening. 

OP, were you a Play4Free player prior to purchasing Janthir Wilds? 

Link to comment
Share on other sites

59 minutes ago, Inculpatus cedo.9234 said:

Ahh, good point.  Probably what's happening. 

OP, were you a Play4Free player prior to purchasing Janthir Wilds? 

That doesn't explain why the Central Tyrian masteries didn't unlock.  It's kind of weird to say he doesn't own the expansion yet.  Probably can go to the accounts website and shows the expansion on his account.

Edited by Chaba.5410
Link to comment
Share on other sites

4 minutes ago, Inculpatus cedo.9234 said:

I think something like this was posted concerning previous pre-orders.  🤷‍♂️

If the CS Team can't help, he/she may just have to wait for Janthir Wilds to release...or purchase another expansion.  They will probably be offered at a discount again, relatively soon. 

True.  Seems like some sort of oversight too.

  • Thanks 1
Link to comment
Share on other sites

CS Team said that they tried making changes to my account to make it happen, but since that didn't help they asked me to file a bug report in-game and maybe post here. Indeed the first expansion I bought (played originally 11 years ago before standard game was free and returned just now)

Hopefully buying the rest of the expansions will help, looking forward to the sale most likely happening at the end of the month

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...