ArenaNet Closed Wednesday November 20 Due to Weather Event

[Rubi Bayer.8493]

Due to yesterday's weather event on the west coast, the ArenaNet studio and most of our employees are without power right now. We have made the decision to suspend work for the rest of today, November 20, to allow our staff to prioritize their safety and wellbeing.

Thank you for understanding. We hope to resume normal operations soon, and will update you if the situation changes.

[Spectral Spiral.6109]

Due to this weather event and subsequent power outage, some of our support services have been impacted. If your purchase indicated that your transaction is in review, the processing of those transactions will be delayed. As soon as power is restored, our team will process those transactions. Thank you for your patience and understanding. 

 

[Rubi Bayer.8493]

Update Thursday, November 21:

The ArenaNet studio and many of our employees are still without power. We have resumed work today as much as we're able within the current situation, but until utilities are restored at the studio and we regain access to the building's Internet infrastructure, some of our services will continue to be impacted. 

We all appreciate the support and understanding you've expressed over the past few days as we navigate this--thank you all for your kind words and your patience! We'll continue updating you as we're able.

[Rubi Bayer.8493]

Update Thursday, November 21:

The extensive impact of Tuesday's storm means that the power outages in the area are lasting longer than we anticipated. Because of this development, we have chosen to void all transactions still in review and return the funds to those of you who were waiting for a purchase to be processed. This will not impact your account status and you can make your purchase again as soon as you like. If you encounter issues, please reach out to our Customer Support team.

[Rubi Bayer.8493]

Friday November 22 update:

Power has been restored at the ArenaNet studio, and we are in the process of getting all affected systems back up and running. We're not yet fully back to normal operations, but things are progressing quickly!