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Guild Wars 2 Game Client has stopped working

Boad.5246

By Boad.5246
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Boad.5246

Boad.5246

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Within the last several days I started getting the "Guild Wars 2 Game Client has stopped working" error every time I try to play on my Dell XPS 15 laptop. Previously there was no problem playing on the laptop. The crash occurs immediately after the character selection screen. I double click on a character, the splash screen for their zone comes up and after about 5-10 seconds I get the error message.

I have done the following in an attempt to solve the issue:

  • ran "-repair" but no errors found
  • confirmed my Windows 10 drivers were up to date
  • confirmed my Dell drivers were up to date
  • updated to the latest GeForce driver
  • completely uninstalled and reinstalled GW2
  • lowered the graphics setting down to best performance in GW2 options
  • tried running Gw2-64.exe as Administrator

I'm running Windows 10 Home, i7, 16 gigs of RAM. Video card is a Nvidia GeForce 960M

Any ideas on how to fix this?

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Inculpatus cedo.9234

Inculpatus cedo.9234

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@"TechAssist.4635" said:Is this happening only on one character, have you tried logging into other characters?

You can always try and have the client force a logs:Just change the work repair to loghttps://help.guildwars2.com/hc/en-us/articles/201863008-Repairing-the-Game-Clientie C:\Games\Guild Wars 2\gw2.exe” -log

Are you sure the Command Line Argument, -log does what you think it does?You can find all the CLAs here: https://wiki.guildwars2.com/wiki/Command_line_arguments

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TechAssist.4635

TechAssist.4635

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Its intent to to create a log if possible in it next play session's crash. I will admit the way I provided it is a bit crude.

Locate your Gw2.exe file.Right-click on the file and select Create shortcut.Rename this new shortcut to Guild Wars 2 Log.Right-click on Guild Wars 2 Log and select Properties.Locate the Target line and add –log to the end. (Example: “C:\Games\Guild Wars 2\gw2.exe” -log)Click OK.

Double-clicking Guild Wars 2 Log will begin playing your game client. The game will attempt to create a log upon a crash.

To find that log please do the following: 

Hold down the Windows button on the keyboard and hit the R key.Paste in the following line: C:\Users\%username%\AppData\Roaming\Guild Wars 2Click “Ok.”Locate the "Arenanet.log" (If present)
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Boad.5246

Boad.5246

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TechAssist.4635: To answer your earlier question, yes the crash occurs on all my characters.

I performed the logging procedure you described and although no "Arenanet.log" was created, I did find "Gw2.log" which provided the following:

00000526: Perf: Build 8493400000526: Perf: 2017-12-18T08:29:14Z00000526: Perf: Platform 100000543: Perf: Archive has version 1 header00000986: Perf: Archive has version 1 header00001816: Perf: Deleted 0 old files.00001881: Debug: WebBrowser: Skipping file CoherentUI_Host.exe00001882: Debug: WebBrowser: Skipping file CoherentUI64.dll00002205: Debug: Coherent Warning: PID: 12356 | 6424 08:29:15.816306 [12356:6424:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00002205: Debug: Coherent Warning: PID: 12356 | 6424 08:29:15.817312 [12356:6424:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00002714: Debug: Coherent Warning: PID: 12356 | 7760 08:29:16.367772 [15828:12648:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00002714: Debug: Coherent Warning: PID: 12356 | 7760 08:29:16.367772 [15828:12648:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00002881: Debug: Web Message (launcher.js:2): onShowLauncher00002881: Debug: Coherent Warning: PID: 12356 | 6424 08:29:16.523142 [12356:6424:ERROR:render_widget_host_view_win_coherent.cc(416)] Unable to get backing store!00002943: Debug: Web Message (launcher.js:2): onSetPreferences00002943: Debug: Web Message (launcher.js:2): onSetLanguage00002943: Debug: Web Message (launcher.js:2): onDownloadComplete00002968: Debug: Web Message (launcher.js:2): onPasswordHash00011998: Debug: Connecting to auth server 34.237.20.65:6112...00012072: Debug: Gc::GcAuthCmdNotifyProc: code 100012072: Debug: Connected to auth server 34.237.20.65:611200012197: Debug: Gc::GcAuthCmdNotifyProc: code 400012272: Debug: Gc::GcAuthCmdNotifyProc: code 400012348: Debug: Gc::GcAuthCmdNotifyProc: code 400012398: Debug: Gc::GcAuthCmdNotifyProc: code 400012398: Debug: Gc::GcAuthCmdNotifyProc: code 400012423: Debug: Gc::GcAuthCmdNotifyProc: code 400012423: Debug: Auth server returned response 000012423: Debug: Account login transaction result 000012548: Debug: Web Message (launcher.js:2): onLoginSuccess00042511: Perf: Reported video memory exceeds the maximum supported bytes: 429496729500043633: Debug: Loaded 7563 precached vertex shaders in 575 ms.00043924: Debug: Loaded 11463 precached vertex shaders in 288 ms.00045162: Debug: CContext::SetFlag (0)00045193: Debug: WebBrowser: Skipping file CoherentUI_Host.exe00045194: Debug: WebBrowser: Skipping file CoherentUI64.dll00047801: Debug: Coherent Warning: PID: 2392 | 9292 08:29:59.044979 [2392:9292:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00047801: Debug: Coherent Warning: PID: 2392 | 9292 08:29:59.045480 [2392:9292:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00047847: Debug: Preallocated 31296KB of index and vertex buffers.00048065: Debug: Coherent Warning: PID: 2392 | 9200 08:30:01.716156 [13288:12300:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00048065: Debug: Coherent Warning: PID: 2392 | 9200 08:30:01.716156 [13288:12300:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00063798: Debug: Gc::GcAuthCmdNotifyProc: code 400063798: Debug: Auth server returned response 000063968: Debug: Gc::GcAuthCmdNotifyProc: code 400063968: Debug: Auth server returned response 000064292: Debug: Gc::GcAuthCmdNotifyProc: code 400064665: Debug: MapLoader: Completed STATE_LOAD_CONTENT00064688: Debug: Coherent Warning: PID: 2392 | 9200 08:30:18.322804 [3028:15664:ERROR:resource_bundle.cc(528)] Failed to load C:\Program Files\Guild Wars 2\bin64\ui_resources_100_percent.pakSome features may not be available.00064688: Debug: Coherent Warning: PID: 2392 | 9200 08:30:18.322804 [3028:15664:WARNING:resource_bundle.cc(252)] locale_file_path.empty()00064710: Debug: MapLoader: Completed STATE_LOAD_MANIFEST00064822: Debug:

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TechAssist.4635

TechAssist.4635

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This is sadly the wrong log. A crash log would look something like this.

--> Crash <--Assertion: Particular crash typeFile: Target LocationApp: ClientPid: xxxxCmdline: Any command lines used.Module: Possible conflicting fileBaseAddr: xxxxxxxProgramId: xxxBuild: xxxxxWhen: 2017-12-18T00:00:00Z 2017-12-18T00:00:00+00:00Uptime: 0 days 0:00:00Flags: 0

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Boad.5246

Boad.5246

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@"TechAssist.4635" said:This is sadly the wrong log. A crash log would look something like this.

--> Crash <--Assertion: Particular crash typeFile: Target LocationApp: ClientPid: xxxxCmdline: Any command lines used.Module: Possible conflicting fileBaseAddr: xxxxxxxProgramId: xxxBuild: xxxxxWhen: 2017-12-18T00:00:00Z 2017-12-18T00:00:00+00:00Uptime: 0 days 0:00:00Flags: 0

I just repeated the process and again failed to find an ArenaNet.log file anywhere on the hard drive.

I have submitted a ticket and in addition to running Support's GameAdvisor.exe and sending them the results, they have now also requested the GW2.log and ArenaNet.log "if present."

If anyone has any other ideas I am all ears.

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  • 4 weeks later...
Jeremy.7049

Jeremy.7049

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@Boad.5246 said:

@"TechAssist.4635" said:This is sadly the wrong log. A crash log would look something like this.

--> Crash <--
Assertion: Particular crash typeFile: Target LocationApp: ClientPid: xxxxCmdline: Any command lines used.Module: Possible conflicting fileBaseAddr: xxxxxxxProgramId: xxxBuild: xxxxxWhen: 2017-12-18T00:00:00Z 2017-12-18T00:00:00+00:00Uptime: 0 days 0:00:00Flags: 0

I just repeated the process and again failed to find an ArenaNet.log file anywhere on the hard drive.

I have submitted a ticket and in addition to running Support's GameAdvisor.exe and sending them the results, they have now also requested the GW2.log and ArenaNet.log "if present."

If anyone has any other ideas I am all ears.

Did you end up figuring out a solution? I have the same issue now.

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Kidd.4061

Kidd.4061

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Hello there, had the same issue as you guys since the last patch ( 9 january i guess ? ).I had arcdps installed on the computer into Guild wars 2 -> Bin64 . Simply delete all concerned files ( dl39 something / dl39 arcdps ) and it should work fine. arcdps doesnt seem to work with the new patch yet.

EDIT : assuming you're running arcdps or another dpsmeter. Other people had exactly the same issue, all had arcdps installed, and all stopped having the error when they deleted the files.

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  • 4 years later...
Ashantara.8731

Ashantara.8731

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Posted (edited)
1 hour ago, Natta.8905 said:

I also have a problem:

Everytime I have double clicked the GW2 icon from my Desktop, there have been a  Gw2-64.exe Error note that has appeared that says "A serious error has occurred that prevents the program from continuing to run...". What do I do?

Hard to say without any further information.

For example, you could move the GW2 game installation folder out of C:\Program Files\ to a location like C:\Games\Guild Wars 2\ and create a new shortcut for it. And you could also run a client repair to ensure the installation isn't faulty. Or you could uninstall all add-ons that might cause the issue.
 

Edited by Ashantara.8731
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Ashantara.8731

Ashantara.8731

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14 minutes ago, Natta.8905 said:

When I try to reinstall the game, a text comes up and says "The app you are trying to install is not a Microsoft verified app..." Should change the settings for app recommendations?

What OS are you using? Windows 10? Windows 11? And what version? Home?

And what's your install location of the game?
 

Edited by Ashantara.8731
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Healix.5819

Healix.5819

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3 hours ago, Natta.8905 said:

When I try to reinstall the game, a text comes up and says "The app you are trying to install is not a Microsoft verified app..." Should change the settings for app recommendations?

Should you change it? You have to. You can find the option under settings > apps > choose where to get apps. The recommended option wants you to use the store to install anything. It should be set to anywhere, which used to be the default.

That said, GW2 doesn't need to be installed. You can simply rename Gw2Setup-64.exe to Gw2-64.exe to have it run from its current folder.

For more information on the crash, you have to click show details.

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