Issue: I get no audio in Cutscene and Cinimatics thread for Heart of Thorn or Path of Fire

[TechAssist.4635]

Hello

This is the official whenever I'm in a expansion related cut-scene or cinematic I got no audio for voice acting or background music stops thread. If this happens to you please reply.

This doesn't seem to effect other content like Core Campaign Content ie [Person to Person cutscenes]This only apply to cut-scene in Heart of Thorn or Path of Fire usually dialog.Dialog get cut mid conversationThis may occur in any event that triggers a cut-scene or cinematic and may kill background music as well as dialog.

[Silver.3962]

Same with me I can hear some minor sounds from environment but nothing major and no voices and neither subtitles. Tried fiddling with settings but nothing.

[Ratcatcher.5271]

Same here. No voice whatsoever. I hear the background noise and the sound effects, but the voice acting is just... gone.

[Healix.5819]

For pre-rendered scenes, the master volume is applied twice, but that only affects the sound effects in the video.

For voices, you may have a configuration problem with your sound output. Ensure that Windows is properly configured for the type of speakers or headset you're using. If you try to use surround sound when you only have stereo for example, you won't be able to hear all of the channels, and as the position of the sound changes, it'll cut in and out. You can configure your speakers by right clicking the volume in Windows and selecting playback devices, or sound devices under the control panel. You may also need to configure it through your device's management software.

[GalYurrr.5481]

I started having problems like this as well starting a few days ago. Before that I'd done some living world season 2 & 3 stuff and it was fine. Now, pre-rendered cut scenes only have background music and conversational cut scenes randomly cut mid-sentence. Sound is fine at all other times.

[Spune.2974]

I have this issue, vocals cut out mid cutscene. Sometimes the vocals start to cut each other off. This is for the main story in HoT.

[Greywind.4729]

I have the same problems with missing sound (voice) and missing subtitles in the HoT Cutscenes. Didn´t get to the PoF concent yet. Before that i had the feeling, that some dialog cutscenes in season 2 were cut off to fast. I use english voice and german subtitles. Haven´t tried to switch to same languages yet.

[Dreamweaver.5013]

I am having the exact same issue with 3 different accounts on 3 different computers in the same household. I have done a full clean install with the same issue.Including all HoT and PoF Cutscenes and the Scarlet's War recap CS for Living World Season 1 in game.

[Serrin.1927]

I have the same problem. Started about 1 - 2 weeks ago. No sound in cut-scenes and in dialogues I have no sound when I am directly facing the character I'm talking to.Edit: I found a solution for my dialogue problem in another post: My sound settings were on 5.1, so that issue had nothing to do with the problem described here.

[Ski Feasa.6312]

Same. Having the issues everyone above is mentioning. Play PoF all the way through with no issues with cut scene audios - same as HoT. Now, they both have the audio issues where the voice cuts in the middle of the cut scene.

[Ralconn.2506]

Having the same problems. Worked fine for me through all of living world season 2. Now that I'm in HoT, everything is all messed up. :anguished:

[Draconerus.9867]

I have the same issues. Experienced in HoT cutscenes

[Kitty.6219]

Same, neither personal story, living stories (2 to 4), HoT... but PoF somehow works? Weird.

[MetalAssault.7906]

Same problem here....

[Wesley.5694]

Same problem...

[Silmar Alech.4305]

A few days ago I did a few HoT missions (up to Tarir), and no dialog sound in certain or all cutscenes or cutscene parts. The lips of the actors weren't moving, so it's no sound output problem on my PC but the game itself didn't generate any dialog. I'm using german as voice language.

[sigur.9453]

same here since hot (german client)

[Xruptor.3965]

I posted a similar if not exact issue awhile back. Sent them a ticket and they said they are aware of the issue.https://en-forum.guildwars2.com/discussion/21488/no-sound-dialogue-during-cutscenes-cinematic-subtitles-stop-working-too#latest

I really wish they would address this already. :)

[Majirah.5089]

Yeah I have this problem as well with the HOT story cutscenes.

[TechAssist.4635]

This problem should be hopefully be resolve with this weeks patch! 01/09/2018

[Nosajroo.2154]

i thought i was the only one getting this problem. this seriously needs to get fixed. it kinda ruins the lore experience.

[Nosajroo.2154]

@TechAssist.4635 said:This problem should be hopefully be resolve with this weeks patch! 01/09/2018it seems like its not yet fixed. either that or i didn't read the release notes properly

[Hypatia.3160]

I experienced this problem as well. Had hoped it would have been addressed by now but didn't see anything in the patch notes. It's getting very difficult to avoid spoilers (I'm currently in LS3). Spoilers are one thing but this is gating access to features and areas.

[Nosajroo.2154]

i've honestly stopped playing the story for now. Until they fix the problem i don't want to play it

[Hypatia.3160]

Either this got fixed or I got lucky. Finally resolved to push on and hit YouTube for whatever cutscenes broke but oddly enough I didn't seem to have any issues.