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Need help retrieving old account, and merging with new one

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Hi can someone from support respond to my ticket I submitted around 2pm central today? Just so I could possibly have interactive conversation with support, I went ahead and bought the game. I'm fine if they will just merge them so I can get my old characters back. I believe I had 2 maxxed, and one secondary I was working on.

Please contact me asap.

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